GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,804 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly service just a shame the website is rubbish! Bought product after entering reg turns out its the wrong part... Now have to wait three days until one is in stock!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you managed to order an incorrect part for your vehicle. I’m glad to hear it’s being sorted out though. If there’s anything else you need help with to resolve this matter, please don’t hesitate to get in contact. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“A little bit to long waiting for the parcel”

Helpful Report

Posted 11 years ago

Hi Andrew, Thanks for your review. We’re sorry to hear that the item didn’t get to you as quick as you would like on the 2nd class service. Apologies for any delays. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Staff is not very friendly”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you’ve had a problem with a member of staff. Can you please contact me at website.enquiries@gsfcarparts.com and we’ll investigate for you? Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Easy online ordering procedure and email follow up. However customer service at Finchley Branch is very poor indeed. Kept waiting to be served while staff dealt with computer inputing. Very very irritating indeed. and reserved items were NOT reserved, but had to be picked from stock. In future will be ordering on line with free delivery, not collected.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you’ve had a problem at the Finchley branch. We have advised Finchley of the issue that occurred, and hopefully this issue won’t happen again. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Having been a customer of GSF before, I have always been impressed by the service received. On this occasion I was left disappointed. I reserved the items via click and collect. On arrival at the shop with my three children, the person serving me went to collect my order. I then had to wait for around 10- 15 minutes while the components were located. During the time I was waiting, other members of staff were chatting in the back office, with the door open. The conversation could clearly be heard including details of personal life and the word f*ck used clearly and loudly three times within that conversation and easily within hearing of my children. When the person serving me returned I was informed that part of my order could not be located, despite the system showing the branch as having it available. The person serving me then managed to locate the bits at your Chadwell Heath branch and arranged for me to collect the items there. Due to an online offer that was on the website at 0830 not being available, even this was protracted. I did collect the items later that day. There were several issues that caused my experience to fall below the high level I expect. Firstly, the click and collect system allowed me to order parts that weren't available. Secondly, it took approximately 40 minutes from entering your shop to leaving with only part of my order and thirdly, it came across as highly unprofessional to use expletives in the presence of children, or adult customers for that matter. My frustration is that I could have gone to either Euro Car Parts of Halfords Trade and made my purchase. However I chose GSF because of positive previous experiences, but will certainly think again in the future.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m very sorry to hear of the very poor experience you’ve received at one of our branches. I can assure you that is a highly unusual issue. Can you please contact me at website.enquiries@gsfcarparts.com with your original click and collect order number, the branch visited and also your contact details please. I will then pass on this information to the branch concerned. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Ordered an alternator online for store pick up. Went to store but part not in stock, contrary to their computer system, which said stock was available. Fortunately there was a competent lady working there, who crosss referenced the part number of my exchange unit, and discovered that their online parts database was also wrong. They did have a unit in stock after all. So in short, don't trust their online stock levels, don't trust their part numbers, but they do have at one useful member of staff. I assume she will be leaving soon.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear you had a problem with reserving the collect item online. This could be down to a number of reasons, such as more than one choice possible for your vehicle. We’d advise to always check with us prior to ordering if there is more than one option provided for purchase. We’re glad our staff at the branch were able to deal with your parts request competently and made sure you left with the correct item. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Excellent service at the Greenford branch, the sales people were very knowledgeable. As a customer I'm very unhappy with the pricing. The engine oil I purchased is £9.00 more expensive than B&Q I expected the oil and anti freeze to be more expensive at B&Q not cheaper because B&Q is a DIY and building material store not motor parts. I would expect GSF to be cheaper on car parts not 70% more expensive than their rivals. I hope GSF can restructure their prices and be more competitive comparing to their compettitors.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear you had a problem with our pricing of certain goods at our branch. We try to be competitive on all items, and in most instances we are the cheapest around. However sometimes this cannot be the case on all items, such as the couple you enquired about. We apologies for any inconvenience caused but are glad you had a positive experience at the branch. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Product fine but paid for Pre 10 delivery and item arrived just before 12”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear your delivery arrived slater than expected. We have refunded your postage paid now back to your card for you. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Good product, easy to fit”

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Posted 11 years ago

“Not rec'd goods yet!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order for carpet mats is on the way to you from the suppliers, hopefully you have received those today. Any problems, please let us know. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“On line booking was straight forward but on collection wrong part (cheaper version then ordered) was given out therefore an extra visit to store(around trip of 8miles) not very happy”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you had an issue with one of the parts when collecting your order. I hope that the branch managed to sort that out okay for you. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Unfortunately some of the parts I ordered [online] were not the correct ones, even though it matched them against the reg number of my car. That said the replacements were sent to us in double quick time to make up for the error.”

Helpful Report

Posted 11 years ago

Hi Nick, Thanks for your review. I’m sorry to hear that you had a problem in ordering the correct parts the first time around, but I’m glad we were able to sort it out quickly enough for you. If you are unsure when ordering parts in future, please don’t hesitate to contact us and we will be able to supply you with the correct links you need. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“first class service will use gfs again”

Helpful Report

Posted 11 years ago

“I reserved the longer of the two intermediate pipes and this was too long do then reserved the smaller one and this was also too long so have had to cut down the shortest pipe for my car.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you’ve had issues with the parts reserved from us. If you need any help locating the correct parts to make sure in the future, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I love this company.”

Helpful Report

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 55,804 reviews