GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,726 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,726 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even after putting the vehicle reg in , ordered the correct part according to the web site . But upon opening the item it was in correct for the year and model ...so be careful !!”

Helpful Report

Posted 11 years ago

Hello Robin, Using your reg number to identify your vehicle is designed to restrict the parts down to those applicable for that make, model and engine size. There may well still be choices that require further investigation to determine which part your car requires. We apologize in this instance, you received the incorrect part for your vehicle. We are always happy to help in finding the right part for your car, so if in any doubt, we have live chat, email (website.sales@gsfcarparts.com) and phone (0121 626 7971) to contact us by and give us your vehicle details for us to look in detail for you. If we can be of any further assistance, please do not hesitate to contact us.

Posted 11 years ago

“HI YOU OFFERED ME A 35% DISCOUNT CODE VALID FOR 48HRS - THE CODE WOULD NOT/DID NOT FUNCTION - WITHIN THE SPECIFIED TIMESCALE! I DID CHECK. I EMAILED YOU 4 TIMES....... BEFORE I HAD ANY REPLY! YOU ALSO SENT ME AN ITEM THAT I DID NOT ORDER? OVERALL I WAS PLEASED WITH THE ITEMS THAT I DID ORDER AND RECEIVED VERY QUICKLY”

Helpful Report

Posted 11 years ago

Hi, The 35% offer was only for a limited time only over the Saturday/Sunday period, and as far as we know there wasn’t any issues with the code whilst it was valid. We apologise if you did find there was an error whilst trying to place your order. We’re glad to hear that you did receive the order quickly though. If we can help any further from here please call us on 0121 626 7971, or on email at website.sales@gsfcarparts.com Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Stop sending me emails! Thank you”

Helpful Report

Posted 11 years ago

Hi, We have sent your email address to our website provider, and they will remove you from the site. Many apologies. The GSF Web Sales Team

Posted 11 years ago

“I had to give 3 stars as the staff were great as normal but I keep getting the wrong part for my car, the data base is wrong for my car, brake discs, pads, fuel filter all wrong.”

Helpful Report

Posted 11 years ago

“Two items were ordered. Received only one through the post. Phoned GSF and the second item was posted to me. Otherwise, I was satisfied with price and service.”

Helpful Report

Posted 11 years ago

“I am happy from parts, but I am very disapointed from pakage.”

Helpful Report

Posted 11 years ago

“Web site easy to use, parts were correct but directions / map to the Basingstoke branch left a lot to be desired!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you like our website! Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The nitrile gloves I ordered weren't available when I went to collect my order. Was offered the powder free gloves instead and had to pay the extra. Given the powered gloves were supposed to be in stock and reserved it would have been nice if the extra cost had been waived.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that the gloves you required were not available in store for collection at that time. Sometimes if it is possible price wise, the extra would be waived and the order amended, but unfortunately this cannot always be the case. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Delivery was a bit slow.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Looking at your order details, your order would have been shipped on the 6th and taken 3-4 working days to be delivered. Looking at when the review was made, this seems to have been the case with regards to the delivery. Apologies if it seemed a little slow, but we thank you for your patience. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“It hasn't arrived yet, not expecting it until Thursday, ask me again then.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Many thanks for your order, and we hope you received your item in the specified date slot. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Delivered quickly but then found parts cheaper on the Europe's website. Will buy from them next time.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Many thanks for your order, and we’re glad to hear that you received it so quickly. We look forward to receiving your custom again in the future. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I submitted an on-line pick-up-in-branch order late on a Saturday evening. The website is well designed, especially the facility to input one's registration and get passed immediately to the correct "menu". There seems to be a fault on the website, in that it is currently showing the store as being closed on Sundays. Given this, I was quite narked to be sent an stern-sounding e-mail very late on the Sunday, chasing/reminding me for not having collected the item that day. Either a) the store is open on Sundays and the website is showing duff information OR b) the store is not open and a lot of customers are getting a bit peeved at irrelevent e-mails . As it turned out on the Monday, I had a family emergency which meant that I would be unable to collect the item that day; the chap I spoke to in the branch was helpful and 100% understanding.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The email you received would have been auto generated by our system, for this we apologise if this annoyed you in anyway. You are correct our branches are not open on Sundays, and we are glad to hear that you received great service from the branch you were collecting from. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Item arrived in good time but considering that this was a heavy front damper, it should have been better packed.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Thank you for your recommendation on packaging, we’ll make our despatch team aware of this. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Ordered sone cv joints on click and collect, when I got them and opened them they look like they had already been fitted, all the grease was already I the joint and covered inside the box they did then replace these for new ones but this shouldn't happen”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you have received the items like that from the branch. We would advise for you to return the items to the branch to get an exchange. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“delivery is slow compared to others”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was placed on the Bank Holiday weekend, and then posted out on Tuesday 22nd via the 2nd class service as selected. We normally allow 4-6 working days for delivery on this service so if it hasn’t been received by now, it will be there within the next couple of days. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Really no point in ordering online beforehand. When I arrived at the store, I had to queue with everyone else. When I got to the head of the queue, I was told I would have to wait as my items hadn't been picked yet, despite having ordered some hour and 1/2 earlier.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear the delay you experienced when collecting your order. This can sometimes happen at exceptionally busy times, but normal circumstances we allow one hour for the order to be available for collection. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Courier didn't take the parcel back to the depot so I couldn't collect when I missed the delivery. I had to purchase the items else where and return GSF's parts, even though they were cheaper because I had to complete the job this weekend.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’ve had a look at your tracking details and can see that no one was in the first time, and the delivery was refused second time around. The order has arrived back here now and we are currently working through returns so will refund you ASAP for the order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Easy to use website, good delivery options and fast dispatch and delivery as promised. however one of the items ordered arrived wrong. Could not work out how to sort this via the website so went to my local branch who have corrected the issue. I would therefore continue to use the branch in the future rather than the website.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you managed to sort out that slight issue in branch. For future reference if you have any queries about an order made online, we can be contacted here: http://www.gsfcarparts.com/contacts And all returns info is listed here too: http://www.gsfcarparts.com/guest-returns Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Can't comment. Haven't received my braks discs yet. Ordered on Saturday. Now Tuesday.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We can confirm from the tracking number that it was delivered today (Tuesday 15th) on time. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“i found the site easy to use and navigate etc only problem was a stock discrepancy when going to collect my items. was offered cheaper alternative but declined them.”

Helpful Report

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,726 reviews