GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,799 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used click and collect was good but could not get promo code p”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear that you managed to get your order at the branch okay. I believe any additional codes wouldn’t have worked due to you having a free item on the order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Purchased a throttle cable for a Renault Kangoo. Price was good and very prompt delivery which I cannot fault However the cable supplied whilst marked for the vehicle it covered probably 10 or 12 in total, so it simply wasn't as straight forward a fit as it might have been. I managed to get something out of the original and new cable to work but far from ideal.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that the part purchased didn’t seem to be a direct fit. If for whatever reason what you’ve managed to sort doesn’t work, please let us know and we can help with sourcing a replacement. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Service ok, shame parts listed not same as delivered. Wishbone bushes shown as solid audi TT type actually they are not just standard golf with voids.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. As far as I can see the item ordered is listed as premium and we’ve supplied as far as I can see the TRW branch, which we class as the premium type. If you’re unhappy in any way with the item, please return and we’ll issued a full refund. http://www.gsfcarparts.com/guest-returns Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I would be only too pleased to write a review IF I had actually received the items in question. SEND THE QUESTIONAIRES OUT AFTER THE GOODS HAVE BEEN RECEIVED AND GIVE PEOPLE CHANCE TO FIT THEM!!!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was despatched Friday 14th, and we can see from the tracking info it was delivered today at 9.19am, Monday 17th March. http://www.parcelforce.com/track-trace?trackNumber=TP4415215&page_type=parcel-tracking-details&parcel_number=PBTP4415215001 Many thanks for your order with GSF. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“All ok. Service not very nice and helpfull. I have asked for glass fuse and he said we do not sell them. One min.later I have found it on the shelf..... :) so they sell them hehe”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We apologise for any confusion on finding the correct part, we’re glad it was sorted out for you though. If there’s any more we can do for you, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I'm sorry the product has not been used as the vehicle was sold before the product arrived.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. That’s not a problem, please see below for all returns info that you’ll need. http://www.gsfcarparts.com/guest-returns Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Purchased a sensor with all details vin number given wrong one for second time on both of my sons cars frustrating ?”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. If possible, can you please contact us at website.sales@gsfcarparts.com with all of your vehicle and order details and we will work out the best solution for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Your site has improved but still room for further improvement. Your email confirmation found its way to spam and consequently did not see it when I should have. Called in to collect. It had not been picked. A minor gripe.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We apologise for any delays experienced at the branch when collecting, this is something we are working hard on to improve across all of our branches. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Cost me £11 more to click and collect the items than it would to have had them delivered as could not use the e-voucher code "GSF25" the person who served me confirmed that this is a fact. I then shared this information with the stores customers who where also surprised at this fact. :P”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. If the item was available for collection at the branch, providing the items you wanted to buy were applicable to the GSF25 code, there shouldn’t have been a discrepancy with this. Having looked at your recent click and collect order, the parts you reserved don’t fall under the GSF25 code, so that particular discount would not be applicable. This will be the reason for the price difference. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Rang Birmingham depot to place an order was told computer was down and would get a call back. Waited all day didn't get called back so ordered on ebay that night.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Apologies for our system being down the other day, we had some network issues. We’re glad to hear you managed to place your order all okay from us on eBay – any problems please let us know. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I've had trouble with after market parts before so I always buy oem parts now. Definitely worth the extra money. GSF are bit”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you were able to purchase the OEM parts you were looking for from us at GSF. Many thanks for your custom. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Should have items ready to go when ordered online sometimes wait is too long. Maybe have different collection point for PR orders”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. In some branches we do and some we don’t, it all depends on the size of the store and accessibility as to whether we can offer this extra service. We apologise if there were any delays experienced when collecting your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Price of parts online are vastly cheaper than in store. Camshaft position sensor £24 difference...!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Some prices may differ from time to time, but it can be dependent on stock availability too. For instance on some camshaft sensors, we sell two types, it may be on this occasion we only had the one type available which may have been the difference issue on this occasion. If there’s anything we can do to help with ensuring you are getting the correct item, please contact us at website.sales@gsfcarparts.com and we’ll be happy to help. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Incorrect part listed on website as it doesn't fit the vehicle. Should have been a simple Saturday morning job, but won't till be done till midweek as car is off road awaiting correct part. Delivery was reasonably quick though.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re sorry to hear that you’ve had a problem with an item bought on our site. Can you please contact us at website.sales@gsfcarparts.com and we’ll assist you immediately with this to bring this matter to a resolve for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Would like to say product good but still waiting for them to be delivered 2/2/14”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. There looks to have been a slight delay in the despatch of the order which we apologise for. I can see the order was delivered this morning (3/3) for you - http://www.parcelforce.com/track-trace?trackNumber=TC6287987&page_type=parcel-tracking-details&parcel_number=PBTC6287987001 If there’s any more we can help you with, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Responded to email query quickly but missed several parts, and one brake pad sensor was miss supplied, Arrived the next day on a free service, great, 25% discount great. Brake discs and filters & sensors in the same outer case!!! This resulted in all the internal boxing being damaged, some of the parts ended up loose the outer case due to the damage, and only one disc retaining screw could be found in the disk kit. Over all okay, but the dispatch need to use common sense when shipping heavy with delicate parts.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that some of the order was received damaged. If any more needs to be arranged with you to complete your order, please don’t hesitate to contact us again and we’ll assist and correct straight away. I’ll pass on this review to our despatch team with reference to the packing method used on this occasion. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Order of wiper blades should have come with 'free' screen wash. This was not included in my delivery. Couldn't be bothered to complain.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear the screen wash wasn’t received with your order for wiper blades. We will have these despatched today for you. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I used the promo code W12013 as soon as I received the email. I ordered 2 wiper blades and got 20% off of them, which was great. Also the delivery was very swift - ordered on Thursday, received on Saturday. However there was no screen wash in the parcel, which from the promo email, I was expecting to receive as well (and in need of!). It could have dropped from the parcel (2 A3 bubble envelopes cellotaped together), because one side of the envelopes was not properly cellotaped and there was an opening, which is a pity.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. It’s great to hear all went okay – many thanks for your order! Kind Regards, The GSF Web Sales Team

Posted 11 years ago

Following on… If you can please get in contact with us at website.sales@gsfcarparts.com with your order details we will get the screen sent out to you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“wash window missing”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. If there is anything missing or incomplete on your order, please contact us ASAP and we’ll resolve this for you. http://www.gsfcarparts.com/contacts Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“headlight arrived on time, however, the packaging that it was sent with could have been a little more robust as it is a light bulb. The box of the lightbulb was crushed on arrival, luckily the bulb inside wasn't smashed.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear that you’ve received your order all okay, but also thanks for letting us know about the packaging issue, we’ll make the recommendation to our despatch team now. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 55,799 reviews