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GSFCarParts.com Reviews

4.5 Rating 56,726 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
6,027
 Metrics Info
4.5
Based on 56,726 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
G Bliss
Verified Buyer
“Good selection of parts at better price than some competitors, will definitely use again.com”
Helpful Report
Posted 11 years ago
G
Verified Buyer
“Easy to find what I needed but the purchasing process was a bit vague, not like a normal on-line transaction more like an ebay transaction. It would be an improvement if you were to immediately send an e-mail confirmation of the order, confirmation of the delivery address and a likely delivery period. All in though I was happy with the transaction.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. For the order confirmation, as you paid by Pay Pal, the Pay Pal receipt that is sent to includes all the order details including the order number. All delivery information is shown here http://www.gsfcarparts.com/delivery-infomation and the services available are given as an option on the checkout screen too. If you have any questions when placing your next order, please do not hesitate to contact us and we’ll be happy to confirm the details for you. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
T Howell
Verified Buyer
“Web site was not clear that only 1 brake disc would be supplied, although contacted by your staff to increase order to a pair means they were expensive when compared to other suppliers. Brake discs never used to be suppled singulary as most workshops would say it is dangerous to fit only one”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We do state on the listing about the special order information for the brake disc: Special Order Information: Please order 2 for a pair Our systems will hopefully be changing very soon to accommodate orders straight away for pairs to hopefully avoid the rare occasion when there is any confusion when ordering brake discs. Many thanks for your order. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
J Lewis
Verified Buyer
“Happy with service”
Helpful Report
Posted 11 years ago
G
Verified Buyer
“I purchased a brake master cylinder and the seat in the connections for the brake pipes would not seal to the pipes because they were the wrong angle. I had to transfer the pistons and seals to my old unit. The webpage indicated that this was the correct part.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. I’m sorry to hear that the item purchased didn’t match your requirements. Please see http://www.gsfcarparts.com/guest-returns for all returns information. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
K Jones
Verified Buyer
“Used ring and reserve but foolishly didn't check contents of the bag when handed to me. Invoiced for correct item but wrong item supplied. This was corrected with an apology but did necessitate a 10 mile round trip back to the branch. This could be a very good service with more care. I will shop this way again.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. I’m sorry to hear that you received the incorrect items over the counter when collecting your order. I am glad to hear this has all been sorted for you now. We apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
B Tricker
Verified Buyer
“I used click and collect was good but could not get promo code p”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We’re glad to hear that you managed to get your order at the branch okay. I believe any additional codes wouldn’t have worked due to you having a free item on the order. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
D Greenfield
Verified Buyer
“Purchased a throttle cable for a Renault Kangoo. Price was good and very prompt delivery which I cannot fault However the cable supplied whilst marked for the vehicle it covered probably 10 or 12 in total, so it simply wasn't as straight forward a fit as it might have been. I managed to get something out of the original and new cable to work but far from ideal.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We’re sorry to hear that the part purchased didn’t seem to be a direct fit. If for whatever reason what you’ve managed to sort doesn’t work, please let us know and we can help with sourcing a replacement. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
C Casey
Verified Buyer
“Service ok, shame parts listed not same as delivered. Wishbone bushes shown as solid audi TT type actually they are not just standard golf with voids.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. As far as I can see the item ordered is listed as premium and we’ve supplied as far as I can see the TRW branch, which we class as the premium type. If you’re unhappy in any way with the item, please return and we’ll issued a full refund. http://www.gsfcarparts.com/guest-returns Kind Regards, The GSF Web Sales Team
Posted 11 years ago
G
Verified Buyer
“I would be only too pleased to write a review IF I had actually received the items in question. SEND THE QUESTIONAIRES OUT AFTER THE GOODS HAVE BEEN RECEIVED AND GIVE PEOPLE CHANCE TO FIT THEM!!!”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. Your order was despatched Friday 14th, and we can see from the tracking info it was delivered today at 9.19am, Monday 17th March. http://www.parcelforce.com/track-trace?trackNumber=TP4415215&page_type=parcel-tracking-details&parcel_number=PBTP4415215001 Many thanks for your order with GSF. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
A Peplinski
Verified Buyer
“All ok. Service not very nice and helpfull. I have asked for glass fuse and he said we do not sell them. One min.later I have found it on the shelf..... :) so they sell them hehe”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We apologise for any confusion on finding the correct part, we’re glad it was sorted out for you though. If there’s any more we can do for you, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
E Aboagye
Verified Buyer
“I'm sorry the product has not been used as the vehicle was sold before the product arrived.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. That’s not a problem, please see below for all returns info that you’ll need. http://www.gsfcarparts.com/guest-returns Kind Regards, The GSF Web Sales Team
Posted 11 years ago
G Jones
Verified Buyer
“Purchased a sensor with all details vin number given wrong one for second time on both of my sons cars frustrating ?”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. If possible, can you please contact us at website.sales@gsfcarparts.com with all of your vehicle and order details and we will work out the best solution for you. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
M Vasic
Verified Buyer
“Your site has improved but still room for further improvement. Your email confirmation found its way to spam and consequently did not see it when I should have. Called in to collect. It had not been picked. A minor gripe.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We apologise for any delays experienced at the branch when collecting, this is something we are working hard on to improve across all of our branches. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
P Flatt
Verified Buyer
“Cost me £11 more to click and collect the items than it would to have had them delivered as could not use the e-voucher code "GSF25" the person who served me confirmed that this is a fact. I then shared this information with the stores customers who where also surprised at this fact. :P”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. If the item was available for collection at the branch, providing the items you wanted to buy were applicable to the GSF25 code, there shouldn’t have been a discrepancy with this. Having looked at your recent click and collect order, the parts you reserved don’t fall under the GSF25 code, so that particular discount would not be applicable. This will be the reason for the price difference. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
D Musgrove
Verified Buyer
“Rang Birmingham depot to place an order was told computer was down and would get a call back. Waited all day didn't get called back so ordered on ebay that night.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. Apologies for our system being down the other day, we had some network issues. We’re glad to hear you managed to place your order all okay from us on eBay – any problems please let us know. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
B Beech
Verified Buyer
“I've had trouble with after market parts before so I always buy oem parts now. Definitely worth the extra money. GSF are bit”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We’re glad to hear you were able to purchase the OEM parts you were looking for from us at GSF. Many thanks for your custom. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
M WHELAN
Verified Buyer
“Should have items ready to go when ordered online sometimes wait is too long. Maybe have different collection point for PR orders”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. In some branches we do and some we don’t, it all depends on the size of the store and accessibility as to whether we can offer this extra service. We apologise if there were any delays experienced when collecting your order. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
M Key
Verified Buyer
“Price of parts online are vastly cheaper than in store. Camshaft position sensor £24 difference...!”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. Some prices may differ from time to time, but it can be dependent on stock availability too. For instance on some camshaft sensors, we sell two types, it may be on this occasion we only had the one type available which may have been the difference issue on this occasion. If there’s anything we can do to help with ensuring you are getting the correct item, please contact us at website.sales@gsfcarparts.com and we’ll be happy to help. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
R Hinchliffe
Verified Buyer
“Incorrect part listed on website as it doesn't fit the vehicle. Should have been a simple Saturday morning job, but won't till be done till midweek as car is off road awaiting correct part. Delivery was reasonably quick though.”
Helpful Report
Posted 11 years ago
Hi, Thanks for your review. We’re sorry to hear that you’ve had a problem with an item bought on our site. Can you please contact us at website.sales@gsfcarparts.com and we’ll assist you immediately with this to bring this matter to a resolve for you. Kind Regards, The GSF Web Sales Team
Posted 11 years ago
GSFCarParts.com is rated 4.5 based on 56,726 reviews
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