GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,804 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered at 4.40 pm, delivery was 9am next day, so very fast. Very impressive. However, whilst the discs and pads were fine but there is a problem with the handbrake cables. One was in a bag marked Telco and one in a bag marked Vaico. After I fitted them, I found the handbrake balance bar was skewed quite a bit more than I would expect, approaching the limit of its travel. I double checked both cables were correctly fitted and that the calliper arms were at the same angle. They were. I can only conclude that the two different manufacturers assemble the cables with different amounts of inner cable protruding from the outer casing.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. It’s great to hear that your order was received so quickly. Please contact us at website.sales@gsfcarparts.com and we will be able to resolve the issue with the handbrake cable for you. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Website offered 20% discount on wipers but when I tried to use the discount code, it didn't work and I paid full price.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I believe we had an issue with the wiper code earlier this week. This has now been fixed, but if you can contact me at website.sales@gsfcarparts.com with details of your order I’ll be happy to apply the discount for you. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Website easy to use. Found a discount code on the facebook page so got a good price. I had a call next morning to confirm parts in stock so all was good until then. Collect item no problem. Bought ignition leads for my smart car. Opened the box when I got in and the rubber on 4 of the 6 leads were badly split due to age. Stock was clearly very old and the leads worse than the ones I was replacing. Going back for a refund today. Not great really.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you had a problem with the item you collected from one of our stores. The branch will be able to assist with this issue when you return there. Please make sure you take back the full set with a copy of your invoice too. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I must admit the customer service at euro car parts is a lot better, I had preordered online and went to pick up the parts at the heathrow branch. When it was my turn in the queue the only time the agent behind the desk spoke to me was to say "next" and did you order online, there was no customer service skill at all, the agent also just slammed my change back on the desk with the receipt, no Thankyou or even a goodbye. I was quite disappointed as I work in the customer service field myself. I do not think I will be using the heathrow branch again. Thankyou”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve received bad service when collecting your order at the Heathrow branch. The branch have been made aware of this and will now look to improve their customer service levels. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I phoned especially before placing the order online to find out what make of strut product would be supplied: was told it would be Lesjofors. Whereas in fact what has been delivered is SNG. According to various online reviews Lesjofors is a superior strut product. SNG doesn't have quite such a good reputation, but it is by no means the worst. Therefore on balance I've decided to keep the SNG product that was delivered. BUT GSF DOES NEED TO REVIEW THEIR CUSTOMER CARE OPERATIONS TO ENSURE THAT THEY GIVE FULL AND ACCURATE INFORMATION.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve not received the brand stated to you. I’ve checked our cataloguing records and it does state that we currently have Lesjofors as a current supplier. The SNG type you’ve received must be from a previous order we had left over. We apologise for any inconvenience caused by this, and if you do wish to exchange them for Lesjofors items, please don’t hesitate to contact us. http://www.gsfcarparts.com/contacts Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The Website seemed to be having a lot of problems which didn't allow me to place my order for over a day. I received and "abandoned car" notification but there was nothing I could do because if the site. The Delivery company also did not put a note through our door saying a neighbour had the delivery luckily they are friendly. I have dealt with GSF many times and find their serve very good this is a minor problem and would not put me off using GSF in future.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve had a problem using our site to place your order. If you have any problems in future online, please don’t hesitate to contact us and we can assist from there for you. Our delivery company Parcel Force do normally put cards through the door if a delivery cannot be made, I apologise this didn’t happen on this occasion. We apologise for any inconvenience caused and hope to receive your custom again in the future. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Classic Beetle parts were in stock and ready for collection, all good. However, I struggled with the clunky website, couldn't find what I wanted and the vehicle selection was difficult with my 1963 1200 Beetle. Also had a hard time using the promotion ecode on the website, GSF25 did not work on my brake shoes as advertised. And finally the bloke behind the counter of the Trafford Park branch is the most miserable, uninterested "customer service representative" I have ever had the misfortune to deal with.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you’ve had a problem locating what you needed on our website. For your type of vehicle may I recommend you try our air-cooled specific site www.veewee.co.uk On that site you’ll be able to narrow down the parts you need for your Beetle very easily. I will pass your comments on to the Trafford branch today and they will look to improve their customer service levels. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Very quick service but if the part is wrong even if it's not your fault you have to pay for the return postage and wait for a refund other than that a very good service.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. It is the customers responsibility to return the item to us unless prior agreement is made. As another option, we do offer the facility to be able to return to us in any of our branches free of charge. Please see http://www.gsfcarparts.com/guest-returns for all returns info, and if there is anything we can help with, please don’t hesitate to contact us. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“After 5 working days still no items arrived, no despatched date given.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your orders were placed on Monday 27th and sent that day on the 2nd class service. They are due for delivery any time now. Thank you for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“When I arrived to collect the parts the next day the guy could not find my order. Luckily the parts were on the shelf so I left happy ! Since then you have emailed me remind me that I still need to collect my oder?!”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad you managed to get your parts all okay at the branch. If your basket isn’t cleared online it can auto generate an email to you, which it seems you have received from us. Don’t worry about that though providing you’ve got everything you need. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Had the part I required but quite expensive, plus they didn't have it at my local store I had to go home and search other stores to locate and order, would have saved a lot of my time if local store had told me which store had stock.part fitted and works fine ,store I bought from very helpful.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Normally the whichever branch you speak to can inform you of which other depots have stock around the country, so I’m not sure why this didn’t happen on this occasion. We’re glad you received good service and the correct part from the branch in the end though. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Fine. Didn't get a confirmation email at all so was confused if my order went through or not.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you didn’t receive a confirmation email from us. We have your email address on your order so one should have been sent to you. We sometimes find that the confirmation emails go to the junk/spam folders, so this may have happened in this case too. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Very dissapointed item damaged on delivery so need to visit branch to echange ????”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that the item you ordered has arrived damaged. Normally you wouldn’t need to go to the branch for an issue like this. If you haven’t got this sorted at the branch yet, please contact us at website.sales@gsfcarparts.com and we can help resolve this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Very easy to find and order..downside - chose to collect in store and it took 15 minutes just to be seen to and another 15 to apply the 15% in-store discount so I was late back from a lunch break.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you were delayed in branch when collecting your order. At busy times this can happen and we are working in improving the waiting time in branch. Apologies for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I still haven't received the parts..”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. Your order was delivered on the 6th Jan for you by Parcel Force. http://www.parcelforce.com/track-trace?trackNumber=IH3276937&page_type=parcel-tracking-details&parcel_number=PBIH3276937001 Any problems, please let us know. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“The stuff hasn't arrived yet”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. The item you have ordered is custom made by the manufacturers when your order is placed. If you still haven’t received the item, please contact us at website.sales@gsfcarparts.com and we can take a look into this for you. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I chose to use the click and collect option, but the staff at the local branch seemed unfamiliar with the process and spent a while looking around for my order. Improve this end of the process and you have a really good service.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you were delayed when collecting your order. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“I reserved an item on line in Birmingham and drive 100miles from my home to pick it up only to find out it was not in stock. Although It said it was. I wasted my time and money and was disappointed.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear that you have a had a problem when collecting your order. The branch you reserved it should have tried to contact you at the earliest opportunity once it was known there was a stock issue. We apologise for any inconvenience caused. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“Very helpful member of staff served me and evrything was good until I got home and realised I was given a wrong item”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. I’m sorry to hear you have received an incorrect part. Please contact the branch you collected from and they will be more than happy to assist you with this. http://www.gsfcarparts.com/branches Kind Regards, The GSF Web Sales Team

Posted 11 years ago

“It's hard to tell from the limited descriptions on the website what items are included in a purchase. Customer service tried to help but I still wasn't sure what I'd receive. I eventually found the timing belt kit I was looking for on eBay, supplied by GSF, with a picture of the components, and much cheaper! I attempted to do the same for a water pump but couldn't get anywhere with the GSF eBay shop (filters didn't seem to work), so I ordered the pump via their main website. The parts arrived quickly and appear to be good quality.”

Helpful Report

Posted 11 years ago

Hi, Thanks for your review. We’re glad to hear you managed to order the correct items from one of our channels in the end. In future, if you need any help at all with parts, please contact me direct at website.sales@gsfcarparts.com and I’ll get a full answer back to you ASAP. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 55,804 reviews