GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for offering me to write a review but I haven't received my parts yet. Hopefully they'll turn up soon, I was hoping to fix the car this weekend but that's not going to happen now. GSF are usually very quick to deliver though.”

Helpful Report

Posted 10 years ago

“Website was easy to use and order by paypal. But dispatch was delayed by 1 day and the box with the Bosch security seals were broken. Usually you are supposed to reject any original Bosch with tampered seals. Why were the seals tampered with I don't know. Apart from that the customer service was reasonable and shipping was fast once it had been dispatched. I just need to send back the original unit to receive my surcharge refund.”

Helpful Report

Posted 11 years ago

“How you made a profit on these windscreen blades I do not know the postage must of cost more than the items which were cheaper than my local discount store. Delivery was fast and within the forty eight hours. However the blades individual wrappers had been opened and the fitting clips were missing from one of blades. So I used my old clips which worked fine. Good value but not as good as you usually are.”

Helpful Report

Posted 11 years ago

“The part I needed was available, well priced and delivered quickly, but was advertised on the site as being supplied with a seal. However, no seal was supplied which led to an inconvenient delay in fitting given that I live at a distance from a dealer. Star rating would otherwise have been higher.”

Helpful Report

Posted 11 years ago

“Wrong parts delivered due to Picking error but was corrected quickly”

Helpful Report

Posted 11 years ago

“despite of the wrong drawing with the right radiator dimentions, the deliverance of the right radiator went quick and as promised on the net-ad. The cancelled e-cheque resulted in getting a second radiator which i refused at the postoffice and after a phone call they acknowledged the admin made an error, and i will get a full refund of the send 2-nd radiator. hopefully in the future this won't happen again due to the fact that paying by paypal requires money on the account otherwise it will be made as an e-cheque which ruines the next day delivery!!”

Helpful Report

Posted 11 years ago

“Ordered two brake hoses only one arrived phoned up second one dispatched immediately received following day Went from poor to very good overnight pity they couldn't get it right first time”

Helpful Report

Posted 11 years ago

“Transaction went through swiftly and goods were available on arrival at shop. Guy behind counter was the most unwelcoming person I have ever come across.”

Helpful Report

Posted 11 years ago

“Reasonably efficient website but service let down by length of time to deliver. Parts were of good quality.”

Helpful Report

Posted 11 years ago

“My parts were great, but I wish I hadn't paid extra for speedy delivery. (I got them slower than I would have done if I'd stuck with normal 2nd class Royal Mail.) GSF great. Delivery company - not so great.”

Helpful Report

Posted 11 years ago

“Radiator arrived next day. Website clear and easy to navigate. Reasonably priced. The rad itself is slightly narrow and not square but it kinda fits so not messing about with exchange.”

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Posted 11 years ago

“ok ;)”

Helpful Report

Posted 11 years ago

“Usually Gsf are spot on when ordering parts, I have used them for many years. My last order was based on the image I saw on their website. The part received looked nothing like the picture. When I pointed this out I was made to feel I was at fault. I have now raised the issue with trading standards who agreed "you buy something based on the image they provide" Not a happy bunny with Gsf's attitude. I have had to order the correct part from another supplier, whose image did match the part I wanted. Gsf, your customer care sucks”

Helpful Report

Posted 11 years ago

Hello Mr White, Thank you for your review. I have looked at the part number you ordered and found that the image was a generic image that was sometimes used and replaced it with an image specific to the part. Apologies that this led you to ordering the incorrect part. Kind regards, GSF Web Sales Team

Posted 11 years ago

“Parts arrived nice and quickly, however they came inside two jiffy bags tacked together end to end.. £180 in parts wrapped up like some junk I'd ordered off ebay. Normally too much packaging annoys me but that was a bit much.”

Helpful Report

Posted 11 years ago

Hello Kevin, Thank you for your review. Our aim is to ensure that all parcels get to you in tip top condition with the parts undamaged whilst being as kind to the environment as possible. We have packed Shock absorbers using this method for a while without any problems. We are glad that your parts arrived safely. If we can be of further assistance, please let us know. Kind regards, GSF Web Sales Team

Posted 11 years ago

“Well, we were getting ready for a trip to Scotland to see the wifes dad in our aging VW bus. Scotlands great, you can pull up and camp where you want to there are no signs saying no overnight staying and no policeman come to move you on like they do in England. I'd not really done much with the bus for quite a while, not even change the plugs, because it's been running nicely for a long time, and then inevitably, a week before we're due to go, so he starts playing up a bit. Nothing too bad just running a bit less than perfect so I thought right, we'll give him a bit of a service. The GSF website had a big banner saying 25% off service parts ordered online. Nice. So I ordered the stuff and then came to the checkout where I was quoted full price. Eh? I fired off a mail to the people at the local GSF and got a reply next morning to say that if I let them know what parts I'd ordered theyd give me 25% off in store when I went to pick it up. OK I appreciate that but I were a bit annoyed about the website advertising”

Helpful Report

Posted 11 years ago

Hello Mr Linguard, Thank you for your review. We believe that the reason why your basket price was not discounted because you didn't enter the discount code which would have applied the discount to appropriate to the parts in the basket included in the promotion. We are very pleased that your local branch were able to help, but can assure you that there was no misleading from our website advertising. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“Unfortunately the part I received was incorrect for the year of the car. I might have been mistaken in the initial order so I cannot make comment. Received promptly by mail.”

Helpful Report

Posted 11 years ago

“I've been confused by the website it would seem. I ordered break-pads online on Thursday night (outside normal business hours) for, what I thought was next day delivery from the Totton (Southampton) branch so that I could fit them over the weekend. On closer inspection it seems that the parts may be being dispatched from Birmingham. Had I realised I could have picked them up from Totton which is where I thought I was ordering from. It's Monday morning now and I await delivery - so not the best purchasing experience I've ever had. Maybe some thought could be given to improving the clarity of the process?”

Helpful Report

Posted 11 years ago

Hello Mr Sharpe, Thank you for your feedback. We're not sure how the misunderstanding arose regarding our mail order service from Birmingham or Click and Collect service at branch. We hope you received your pads and have managed to fit them now. To clarify, our click and collect service is an in store reservation of parts which are paid for on collection. All mail orders are shipped from Birmingham via the shipping method selected and are paid for at the point of order. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 11 years ago

“The item ordered did not arrive at all. Another one was sent a week later which arrived safely in 2 days via normal 2nd class post. My postman did not recall attempting a similar delivery a week earlier? There is no tel number on either the order ack or shipment advice emails - simply states "or call us at Monday - Friday, 8am - 5pm"? Would suggest adding one!”

Helpful Report

Posted 11 years ago

“I was doing an oil change on my car and there was only poor quality oil on your website (I was looking for castrol magnatec). I ordered a sump washer but ended up getting everything from euro car parts as they had everything I needed.”

Helpful Report

Posted 11 years ago

Hello Phil, Thank you for your review. All of our oil brands meet the required OE specifications when used as recommended. We are sorry we did not have the brand you prefer on offer. If you have any questions about our oil brands prior to purchase, we are more than happy to help. If we can be of any further assistance, please do not hesitate to contact us, Regards, Web Sales Team

Posted 11 years ago

“window”

Helpful Report

Posted 11 years ago

Hi, As you have not commented on the review, we hope all is okay with your order. If not, please contact us at website.sales@gsfcarparts.com and we’ll be happy to help from there. Kind Regards, The GSF Web Sales Team

Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews