GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite putting reg in the wrong oil filter arrived. Called and was told I should have checked build date. My car is 2009 and they had pre 2007 filters in the list??? So def don't rely on the parts that come up and double check this”

Helpful Report

Posted 10 years ago

Thank you for your comments. Sorry that you ordered the wrong part for your vehicle. Unfortunately a model of car can be manufactured over a number of years and components be changed throughout the production timeline. This is why we include wherever possible additional criteria on each part, such as year to or from, engine code restrictions, etc, etc which is aimed towards you making an informed decision on what part you require. We have a dedicated page that gives hints and tips on how to identify the correct parts and reduce the risk of ordering the wrong ones: http://www.gsfcarparts.com/buying-guide If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Not sure why I've been asked to write this review for something I reserved but didn't buy. I found an alternative part elsewhere that was not only more suitable but cheaper. Whenever I see something like 33% off this month, it just makes things look overpriced by 33% next month, and of course the same for last month. Why not have consistent pricing; where I won't feel ripped off one month and pay the going rate another.”

Helpful Report

Posted 10 years ago

“Nothing to complain about so far although the part I ordered and paid for on 9th November is still awaited at the time I write this (08.49 14.11.14)”

Helpful Report

Posted 10 years ago

“I had ordered the part for my daughters AudiTT and planed to fit it over this weekend. Due to the poor weather I was unable to get to my local GSF and have now been informed that my order has been cancelled. I had contacted my local GSF on Tuesday regarding the refund on the old brake caliper. I had ordered the caliper with a 30% voucher code, have I now lost that discount?”

Helpful Report

Posted 10 years ago

Hello Gerard, Thank you for your review. We have to have a time limit on click and collect orders and chose 3 working days because if a part is needed, it is usually straight away, so if it's not collected within three days, it is probably not required any more and the branch needs to release the stock so it can be sold. Obviously there are exceptions to the rule as in this case. The discount was a timed offer, so as the discount coupon has now expired, that coupon cannot be applied to any new order. We always aim to provide best value on the parts we supply and regularly send our news letter customers special offers and currently have a special discount for click and collect customers which can be seen at the basket. Just remember to enter the code. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Fog light ok, arrived next day as promised. Fog light bulb, not right. Wrong fitting so ended up having to go elsewhere and paying a lot more for a bulb. Didnt work out much cheaper than buying from main dealer because of this (as main dealer part came with the bulb)”

Helpful Report

Posted 10 years ago

“No point in doing click and collect, as what I ordered was not ready and still had to wait 15 minutes for them to pick it.”

Helpful Report

Posted 10 years ago

“Upon purchasing the battery i asked if i could add some window wipers to my order and apply the the same discount as online, the till operator said yes that is fine, Once i got back home i re-checked my receipt to find out i was charged the standard rate for my window wipers, If i would of new this i would of pre-ordered them offline, This has upset me be advised one thing and it leading to another.”

Helpful Report

Posted 10 years ago

“Not that impressed. Reserved battery on line and when I went to pick it up the wrong stock sticker was on the battery so it was the wrong one.the one I had reserved wasn't in stock.they did get the right one later the same day.either need to sort out their stock control or their staff...”

Helpful Report

Posted 10 years ago

“I BOUGHT A EXHAUST HANGER FOR A MEGANE , IT LOOKED THE PART ,BUT WAS A COPY SO HOLES DID NOT LINE UP WITH THE GENUINE EXHAUST ,SO AFTER SO AFTER HOURS OF FILEING AND TAKING IT OFF AND ON IT ENDED UP OK, SO WILL GO TO DEALER FOR GENUINE PARTS IN FUTURE”

Helpful Report

Posted 10 years ago

“I did the click and collect option. I went to my local store I wasn't anknowledged straight away even though some staff were just standing around. The gentleman who finally served me was pleasant enough”

Helpful Report

Posted 10 years ago

“Nothing extraordinary. I would have liked for my order to be ready to pick up on the day instead of having to wait. Thankfully I didn't have many items, so it was quick service, but I dread to think about waiting time if my order would have been longer.”

Helpful Report

Posted 10 years ago

Thank you for your review. I have checked our database and am unable to find an order relating to your email address to follow up specifically, however orders placed on our website for click and collect in branch are ready for collection within an hour of placing the order unless there are exceptional circumstances where the branch will attempt to contact you to advise of any issue. Mail orders will be processed the same day provided the order is placed prior to the cutoff time and will be processed the following morning if placed after the cutoff time. Apologies if there has been some confusion in this. If you have any further queries, please do not hesitate to contact us via live chat or email website.sales@gsfcarparts.com. Kind regards, GSF Web Sales Team.

Posted 10 years ago

“Its a shame the co-ordination of the click and collect service and the branches could be better as until one knows the system one can end up going to the branch and getting a 10% discount rather than a 25% discount or 20% if the 25% discount hasn't been noticed.”

Helpful Report

Posted 10 years ago

“Ordered headlight bulbs. Entered number plate to ensure get right product and selected headlight bulb. The bulb I ordered when arrived was a spotlight bulb. I have reordered but selecting spotlight bulb (thinking you may have them the wrong way around) and yes it is the headlight bulb. You need to check your website as they are wrongly labelled. ( Note number plate FN05OCS). I have kept the incorrect bulb as will use as a spare.”

Helpful Report

Posted 10 years ago

“Guys in the shop, great. Website order conformation wouldn't acknowledge order then ended up ordering twice. Dooh!”

Helpful Report

Posted 10 years ago

Hi, Thanks for your review. We’re glad to hear you managed to get the order all fine in the branch. Apologies for any confusion with the reservation! Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 10 years ago

“Supposedly next day delivery, well it hasn't arrived yet!”

Helpful Report

Posted 10 years ago

Hello Ronald, Thank you for your review. I think there must be a misunderstanding as you did not pay for a next day service, which is stated is available. Your parcel was sent by Royal mail second class as stated in the checkout at point of purchase. Sorry if this was not clear that our next day postal service is a chargable upgrade to our standard postage. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales team

Posted 10 years ago

“some items with not the wright information ie-----corsa clutch alignment tool got one and it did not fit man on counter said ,He cant open it ,to see if it fitted you sale two of this item ,and it was the other item i needed the one i bought is now in the garage never to be used”

Helpful Report

Posted 10 years ago

Hi, Thanks for your review. We apologies for any confusion with the tool, but if you return it to the branch they'll accept that back for return from you providing it hasn't been used. Kind Regards, The GSF Web Sales Team

Posted 10 years ago

“Pricing is inconsistent between shops online & eBay. The quality of some of the parts I've bought was not up to standard. If I am going to spend time fixing my own car, I don't want to have to do the job again 6 months later when the parts failed.”

Helpful Report

Posted 10 years ago

Hello Andrew, Thank you for your review. We sometimes offer different promotions on ebay and our online store which occasionally mean prices that you pay will vary. All our parts come with a minimum of 12 months guarantee, so if there is an issue, please get in touch so that we can help sort it out. Kind regards, GSF Web Sales team

Posted 10 years ago

“do the job”

Helpful Report

Posted 10 years ago

“Price was great but dispatch time wasn't great. Delivery time was fine. Would use again.”

Helpful Report

Posted 10 years ago

“Placed order with GSF Never had an order acknowledgement email Never had your order has been shipped email But they send me a review email This is the only company that I know of does this ??????? In saying all that the order was delivered in 48hrs”

Helpful Report

Posted 10 years ago

Hi, Thanks for your review. As you paid for your order by Pay Pal, the receipt you get from them is full confirmation of the order. It includes the parts ordered, and your GSF order number on that receipt too. We do it this way to avoid sending multiple emails to customer who don't like to feel like they are being bombarded with emails. I hope this helps answer your review, and hope you received your order all okay. Kind Regards, The GSF Web Sales Team

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews