GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,798 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,798 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two brake hoses only one arrived phoned up second one dispatched immediately received following day Went from poor to very good overnight pity they couldn't get it right first time”

Helpful Report

Posted 10 years ago

“Transaction went through swiftly and goods were available on arrival at shop. Guy behind counter was the most unwelcoming person I have ever come across.”

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Posted 10 years ago

“Reasonably efficient website but service let down by length of time to deliver. Parts were of good quality.”

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Posted 10 years ago

“My parts were great, but I wish I hadn't paid extra for speedy delivery. (I got them slower than I would have done if I'd stuck with normal 2nd class Royal Mail.) GSF great. Delivery company - not so great.”

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Posted 10 years ago

“Radiator arrived next day. Website clear and easy to navigate. Reasonably priced. The rad itself is slightly narrow and not square but it kinda fits so not messing about with exchange.”

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Posted 10 years ago

“ok ;)”

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Posted 10 years ago

“Usually Gsf are spot on when ordering parts, I have used them for many years. My last order was based on the image I saw on their website. The part received looked nothing like the picture. When I pointed this out I was made to feel I was at fault. I have now raised the issue with trading standards who agreed "you buy something based on the image they provide" Not a happy bunny with Gsf's attitude. I have had to order the correct part from another supplier, whose image did match the part I wanted. Gsf, your customer care sucks”

Helpful Report

Posted 10 years ago

Hello Mr White, Thank you for your review. I have looked at the part number you ordered and found that the image was a generic image that was sometimes used and replaced it with an image specific to the part. Apologies that this led you to ordering the incorrect part. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Parts arrived nice and quickly, however they came inside two jiffy bags tacked together end to end.. £180 in parts wrapped up like some junk I'd ordered off ebay. Normally too much packaging annoys me but that was a bit much.”

Helpful Report

Posted 10 years ago

Hello Kevin, Thank you for your review. Our aim is to ensure that all parcels get to you in tip top condition with the parts undamaged whilst being as kind to the environment as possible. We have packed Shock absorbers using this method for a while without any problems. We are glad that your parts arrived safely. If we can be of further assistance, please let us know. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Well, we were getting ready for a trip to Scotland to see the wifes dad in our aging VW bus. Scotlands great, you can pull up and camp where you want to there are no signs saying no overnight staying and no policeman come to move you on like they do in England. I'd not really done much with the bus for quite a while, not even change the plugs, because it's been running nicely for a long time, and then inevitably, a week before we're due to go, so he starts playing up a bit. Nothing too bad just running a bit less than perfect so I thought right, we'll give him a bit of a service. The GSF website had a big banner saying 25% off service parts ordered online. Nice. So I ordered the stuff and then came to the checkout where I was quoted full price. Eh? I fired off a mail to the people at the local GSF and got a reply next morning to say that if I let them know what parts I'd ordered theyd give me 25% off in store when I went to pick it up. OK I appreciate that but I were a bit annoyed about the website advertising”

Helpful Report

Posted 10 years ago

Hello Mr Linguard, Thank you for your review. We believe that the reason why your basket price was not discounted because you didn't enter the discount code which would have applied the discount to appropriate to the parts in the basket included in the promotion. We are very pleased that your local branch were able to help, but can assure you that there was no misleading from our website advertising. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 10 years ago

“Unfortunately the part I received was incorrect for the year of the car. I might have been mistaken in the initial order so I cannot make comment. Received promptly by mail.”

Helpful Report

Posted 10 years ago

“I've been confused by the website it would seem. I ordered break-pads online on Thursday night (outside normal business hours) for, what I thought was next day delivery from the Totton (Southampton) branch so that I could fit them over the weekend. On closer inspection it seems that the parts may be being dispatched from Birmingham. Had I realised I could have picked them up from Totton which is where I thought I was ordering from. It's Monday morning now and I await delivery - so not the best purchasing experience I've ever had. Maybe some thought could be given to improving the clarity of the process?”

Helpful Report

Posted 10 years ago

Hello Mr Sharpe, Thank you for your feedback. We're not sure how the misunderstanding arose regarding our mail order service from Birmingham or Click and Collect service at branch. We hope you received your pads and have managed to fit them now. To clarify, our click and collect service is an in store reservation of parts which are paid for on collection. All mail orders are shipped from Birmingham via the shipping method selected and are paid for at the point of order. If we can be of any further assistance, please do not hesitate to contact us. Regards, GSF Web Sales Team

Posted 10 years ago

“The item ordered did not arrive at all. Another one was sent a week later which arrived safely in 2 days via normal 2nd class post. My postman did not recall attempting a similar delivery a week earlier? There is no tel number on either the order ack or shipment advice emails - simply states "or call us at Monday - Friday, 8am - 5pm"? Would suggest adding one!”

Helpful Report

Posted 10 years ago

“I was doing an oil change on my car and there was only poor quality oil on your website (I was looking for castrol magnatec). I ordered a sump washer but ended up getting everything from euro car parts as they had everything I needed.”

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Posted 10 years ago

Hello Phil, Thank you for your review. All of our oil brands meet the required OE specifications when used as recommended. We are sorry we did not have the brand you prefer on offer. If you have any questions about our oil brands prior to purchase, we are more than happy to help. If we can be of any further assistance, please do not hesitate to contact us, Regards, Web Sales Team

Posted 10 years ago

“window”

Helpful Report

Posted 10 years ago

Hi, As you have not commented on the review, we hope all is okay with your order. If not, please contact us at website.sales@gsfcarparts.com and we’ll be happy to help from there. Kind Regards, The GSF Web Sales Team

Posted 10 years ago

“Even after putting the vehicle reg in , ordered the correct part according to the web site . But upon opening the item it was in correct for the year and model ...so be careful !!”

Helpful Report

Posted 11 years ago

Hello Robin, Using your reg number to identify your vehicle is designed to restrict the parts down to those applicable for that make, model and engine size. There may well still be choices that require further investigation to determine which part your car requires. We apologize in this instance, you received the incorrect part for your vehicle. We are always happy to help in finding the right part for your car, so if in any doubt, we have live chat, email (website.sales@gsfcarparts.com) and phone (0121 626 7971) to contact us by and give us your vehicle details for us to look in detail for you. If we can be of any further assistance, please do not hesitate to contact us.

Posted 11 years ago

“HI YOU OFFERED ME A 35% DISCOUNT CODE VALID FOR 48HRS - THE CODE WOULD NOT/DID NOT FUNCTION - WITHIN THE SPECIFIED TIMESCALE! I DID CHECK. I EMAILED YOU 4 TIMES....... BEFORE I HAD ANY REPLY! YOU ALSO SENT ME AN ITEM THAT I DID NOT ORDER? OVERALL I WAS PLEASED WITH THE ITEMS THAT I DID ORDER AND RECEIVED VERY QUICKLY”

Helpful Report

Posted 11 years ago

Hi, The 35% offer was only for a limited time only over the Saturday/Sunday period, and as far as we know there wasn’t any issues with the code whilst it was valid. We apologise if you did find there was an error whilst trying to place your order. We’re glad to hear that you did receive the order quickly though. If we can help any further from here please call us on 0121 626 7971, or on email at website.sales@gsfcarparts.com Kind Regards, The GSF Web Sales Team

Posted 10 years ago

“Stop sending me emails! Thank you”

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Posted 11 years ago

Hi, We have sent your email address to our website provider, and they will remove you from the site. Many apologies. The GSF Web Sales Team

Posted 10 years ago

“I had to give 3 stars as the staff were great as normal but I keep getting the wrong part for my car, the data base is wrong for my car, brake discs, pads, fuel filter all wrong.”

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Posted 11 years ago

“Two items were ordered. Received only one through the post. Phoned GSF and the second item was posted to me. Otherwise, I was satisfied with price and service.”

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Posted 11 years ago

“I am happy from parts, but I am very disapointed from pakage.”

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Posted 11 years ago

GSFCarParts.com is rated 4.5 based on 55,798 reviews