GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was fast and clear, with all required information readily available, however, I was offered a 20% discount if i used the click and collect service, which I did, but received no discount. I challenged the individual who served me and he said i have to call head office and go through a long winded online operation to apply for the discount. When I arrived home, I checked and your website clearly states that click and collect takes only 30 seconds so I am now unsure if I have overpaid due to staff incompetence at the Smethwick branch. kind regards, Joseph”

Helpful Report

Posted 10 years ago

Hello, Thank you for your comments. There is not an automatic discount when placing a click and collect order, but there is a clear notification that a code must be entered in the discount code box on the checkout for the discount to be applied. We apologize if you missed this but can assure you it was not anything to do with the sales staff at the branch you ordered from. If we can be of any further assistance, please do not hesitate to contact us via our website or call 0121 656 7981. Kind regards, SGF Web Sales Team

Posted 10 years ago

“One part missing from the order. It was shipped the same day I queried it but I was not kept informed of this.”

Helpful Report

Posted 10 years ago

“Item supplied did not fit. Generic item was supposed to fit. Returned via branch, no substitute available”

Helpful Report

Posted 10 years ago

“I ordered a set of Bilstein shocks for my Skoda Superb via Click and Collect. They were supposedly in stock at Norwich branch. When I got there they didn't have the advertised units - what the chap brought out of the stock room were some TRW for the rear and some other brand I've never heard of for the front. After a call to HQ he found they did have the correct ones and could get them ordered. He did this and called me the next day. 10/10 for the service received in-store - was friendly and helpful. I had my little boy with me and he even offered to get him something out of the vending machine while we sorted it out. 0/10 for the web ordering and fulfilment process - I couldn't see the real part numbers on your site to check they were correct against the Bilstein applications list, and then the items I wanted weren't on the shelf, giving me a wasted trip. The excellent service instore made up for the fulfilment issues, and I will shop here again, but you could make it a much better experience.”

Helpful Report

Posted 10 years ago

“I ordered the part online through click and collect entering my reg no, I then collected the part planning to fit it over the weekend. Unfortunately it was the incorrect size so I had to go back and swap it for the correct part and take a day off work to fit it.”

Helpful Report

Posted 10 years ago

“Door handle 95 vw passat part 875vg0180 Picture on website showes lock and two key's plus wire for central locking. When part arrived none was fitted . My wife rang gsf they said they did not supple this part with fitted..Then tryed two fit handle and found it was one and a half inch two long and half inch two wide THIS PART DOSE NOT FIT A 95 PASSAT I do not know what it does fit. So returned part”

Helpful Report

Posted 10 years ago

“Delivery was great, but I was under the impression as I keyed my registration that any part I chose from the list would be suitable, this wasn't the case & therefore I chose the best deal which in turn did not fit my vehicle, in small letters in mentions 'sports pack' & 'non sports pack'. Maybe not GSF fault, maybe Mercedes but it sure made things difficult. If you have to put your registration in, its should be 100% to your exact model/year of vehicle.”

Helpful Report

Posted 10 years ago

Hello and thank you for your comments, It is unfortunately true that there can be alternative parts of the same type that are listed for your vehicle. As you mention, we try and list additional information against each variation to assist in making the correct decision when ordering your parts. We are more than happy to try and supply the correct parts to you and apologize for any inconvenience when you can't fit the parts that you've ordered. Let us know if we can be of any assistance via live chat on our website, call us on 0121 626 7981 or drop us an email to website.sales@gsfcarparts.com Kind regards, GSF Web Sales Team

Posted 10 years ago

“Items satisfsctory and fit for purpose. It would be a good idea to give the make of item on the website”

Helpful Report

Posted 10 years ago

“Hi I was a buy a part, but it is not the, right part..... So I have to go back, in high Wycombe, for find in the store, Audi, the good part Thanks”

Helpful Report

Posted 10 years ago

“service o.k. good price, no ques”

Helpful Report

Posted 10 years ago

“Didn't get any discount applied in store on click and collect order. Staff were very helpful tho'”

Helpful Report

Posted 10 years ago

Thanks for your comments. All voucher codes must be redeemed when either reserving items via click and collect or at point of payment in checkout. Your reservation price is the price you will pay in store on collection. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Easy enough but Eurocarparts are. Much cheaper for most parts. Come to GSF for parts not available at other outlets. GSF need to be more cost effective compared to CarParts4Less and Eurocarparts to get more of my business.”

Helpful Report

Posted 10 years ago

“told me to put in my reg number for correct part wanted wipers 21 " sent 18" told me to send them back that would of cost me £5.90 wipers were only £9”

Helpful Report

Posted 10 years ago

Hello Raymond, Thank you for your review. Looking at your order number, what you purchased was a 16 inch wiper blade: WIPER BLADE - 16 INCH SKU: 939AA1601 If you received an 18 inch blade, then we apologize for the mis pick and will happily sort the error out for you, but you will note from your order, you did not order 21 inch blades. If we can be of further assistance, please feel free to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“feedback would have been better if the parts were the correct item and to be told that they dont do the correct part didnt help much. bit of a wasted journey..”

Helpful Report

Posted 10 years ago

“Product arrived more or less as forecast. The 728i radiator breather valve was correctly labelled on the packaging however the dimensions did not match those advertised online. 2.5mm short on the threaded length and the thread size questionable. It would not tighten properly into the housing. Still to speak to GSF.”

Helpful Report

Posted 10 years ago

“When ordering my part, it informed me that it might not fit the car after I put in the correct registration. I picked up part and it was wrong luckily they had what I wanted in stock, otherwise could of been a waste of journey.”

Helpful Report

Posted 10 years ago

“I've ordered quite a few parts recently for a restoration and have been good value and delivered on time etc. Disappointing situation today when I called customer service to explain that the parts I received didn't match either the photo of the product on the website (which was correct) or the original part I had removed. After 15 mins of going round in circles on the phone I was told that if I wasn't happy I could return them to my local store for free - a 30 mile trip each way is not exactly free! or post back at my expense. The 'Bargain' discount I got online doesn't seem such a bargain now as I'm left with parts that will not be going on my car.”

Helpful Report

Posted 10 years ago

“Easy website, swift delivery. Part was slightly damaged but I did not notice until I just finish the complicated fitting”

Helpful Report

Posted 10 years ago

“Ordered rear silencer and clamp for a citroen C4 by reg number , rear silencer fitted great but the clamp supplied was to small (58mm} although the part number was correct and this corresponded to 60mm your your site , had to source part locally as to far to go back”

Helpful Report

Posted 10 years ago

“Great price, great quality part. Could improve on the customer service side though, was stood at the counter for 10 minutes before anyone asked if I was being served. Multiple people walked past and not one stopped. Apart from that all was good.”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews