GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“e-mailed to cancel a duplicate order for brake pads but got no response. However their order dept despatched goods straight away. In fairness when I phoned them, they offered to give a refund when parts returned and to pay postage if they were at fault.”

Helpful Report

Posted 9 years ago

“Wrong lamp arrived sending replacement so happy with that but it was three days ago”

Helpful Report

Posted 9 years ago

“The parts were not actually as described and didn't fit. We managed to make do with a combination of the original pressure plate and new clutch plate. If we had more time I would have brought it back but it was needed for an event.”

Helpful Report

Posted 9 years ago

“Verry slow on delivery, lost money on a job as a result”

Helpful Report

Posted 10 years ago

“When discount was put in it was not accepted it started with 35 percent next it was 25 percent and when I tried click and collect it was 20 percent which none were accepted I had to pick it up at local GFS at Full price”

Helpful Report

Posted 10 years ago

Hello Mr Barnes, Thank you for your comments. We have checked the two click and collect orders you placed on the 13th and 16th. There was a discount applied to the order from the 13th and have checked the part number you ordered on the 16th and can confirm that the discount code for 20% and 25% both worked and applied the correct discount so can only apologize that something went wrong on the day. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Staff over the counter was extremely rude and is making me to think 100 times to consider to go to your store ever again. However, shoping over the website experience was pleasant. But it was all over when i faced your staff.”

Helpful Report

Posted 10 years ago

“gsf great for parts but have started to get quite expensive, i now use alternative suppliers for the most parts, even with gsf discount weekend they can be expensive, and it's not just me saying this even the lads in local store said when questioned some customers had been moaning and going to euro and bmf etc. Its a shame as i have used gsf for years and have a loyalty card back from the days when they actually could be bothered to print part catolouges.i now only go their as a last resort.”

Helpful Report

Posted 10 years ago

“No purchase was made. The offers lacked any technical information and I was suspicious that each company was quoting for the same thing. There was a big difference in price.”

Helpful Report

Posted 10 years ago

“It will be helpful to check the availability before you set off to collect. You will be disappointed when you been told only 3 spark available although 4 ready to collect!”

Helpful Report

Posted 10 years ago

“Not enough personnel serving, a queue had formed, luckily for myself after 10 mins an assistant asked if I'd come to 'Click and Collect' which I had done, appeared that two customers being served had searches being carried out, in view of this an extra assistant would have been useful.”

Helpful Report

Posted 10 years ago

“I ordered spark plugs on the click and collect. The printout gave the correct type to use but I was issued with the wrong plugs, short reach with a washer to seat them when it should have been long reach without the washer, had to make a 25 mile round trip to change them. There was no problem exchanging and the man on the counter apologised for the mistake but had the car required short reach plugs and I had been issued with long reach plugs, there could have been extensive damage to the engine due to the plugs hitting the piston”

Helpful Report

Posted 10 years ago

“Website was easy to use and live chat helpful. Sadly the battery that was supposed to fit our car actually didn't and it had to be returned the next day (should have had a lip around the top and the one supplied didn't). Shame really because the system worked well and the price was good. This was probably a one off.”

Helpful Report

Posted 10 years ago

“I reserved a pump on click and collect, when I got to the store it wasn't in stock. The assistant was able to get one from another supplier though.”

Helpful Report

Posted 10 years ago

“Overall good service and value however would sugest phoning and pricing parts before ordering online as the best prices are not always available on website.”

Helpful Report

Posted 10 years ago

“Generally OK - some items pricey so need to check elsewhere first. When GSF do make a mistake (sending 4 very different items in one package where four identical items were orderd & invoiced. Also sending three different types where four identical items were orderd & invoiced) the staff are quick to blame the customer for not providing part numbers. This seems to be their 'get out of jail free' card and is clearly overused. Returns process not good - have now been waiting in two days for a collection - refund has already arrived so GSF may have decided not to collect (but haven't told me). Room for improvement in their opion of themselves. Will use again but only via PayPal and with the understanding that any mistake they make will always be my fault - even when they are clearly aware of thier mistake.”

Helpful Report

Posted 10 years ago

“I have give only 3 stars foe the following reasons: Internet part ordering service is excellent from ordering to delivery. Thumbs up! However Luton shop customer treatment requires some serious upgrading!! There are very nice knowledgeable sales people and some bad seeds as well. Please get those bad seeds out of there!!”

Helpful Report

Posted 10 years ago

“Okay I think that light bulbs it's self not too bad for price but anyway still it would of been bit better for car capless light bulbs for price of two for £1.14 that's would of been worth it instead of only one light for £1.14 .”

Helpful Report

Posted 10 years ago

“I bought a wing mirror for my transit tipper. The reg brought up the correct vehicle. The problem however, came with the wrong mirror being offered for my truck. I ended up purchasing the short armed mirror instead of the long armed mirror. I ended up having to fit the wrong sized mirror on my truck as I was heading out on a job. It's done the trick but the parts searcher should have known that my vehicle needs the long armed mirror.”

Helpful Report

Posted 10 years ago

“I ordered click and collect and frankly don't think this made any difference to speed of transaction. The branch was quite busy with interruptions from phone calls and the click and collect items had been untidily stacked such that it was unclear who's was what and this was compounded by the assistant getting my name wrong.”

Helpful Report

Posted 10 years ago

“Ordered 8 bulbs at a good price but when they arrived in a Jiffy bag one was smashed and the others not tested them yet so don't know if ok ( packing was woeful )”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews