GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me an email saying my click and collect was ready to pick up drove the 20 miles to collect to find that they had picked the wrong item and couldn't locate what I ordered so had to do go away and wait for them to get the part from brum”

Helpful Report

Posted 9 years ago

“All parts arrived and everything was in 1 piece, however i called ahead of placing the order to verify a part was correct, it was not, not even close, I've had to return and wait at least a week for a refund on a £170 part which l ended up having to buy from BMW... Very poor and will probably not use again”

Helpful Report

Posted 9 years ago

“The oil filter got crushed by the brake discs in the packaging”

Helpful Report

Posted 9 years ago

“The part does not have a proper picture on the website, just a poor drawing which does not show how the part looks. Unfortunately it wasn't the right part for my car even if i put my reg mark. However had to mount it and make some adjusment so it works now. Overall GFS is more expensive than other car parts stores. Waiting in the queque is quite long. 3 customers before me and I had to wait 15minutes for my turn.”

Helpful Report

Posted 9 years ago

“Order came quickly and everything there BUT someone forget to tape up the pots of grease! One was crushed in transit (thanks courier!) and deposited a whole tin of moly CV grease in the poly bag that contained the other grease. To be fair GSF sent me a replacement within a couple of days but I had the lovely job of rescuing the other grease from a black and slimy poly bag, and had a couple of CV joints waiting around for 3 days before I could fit them. So in future guys and girls please tape up any pots, cans etc!”

Helpful Report

Posted 9 years ago

“the part is good but the price is not. the price is almost double.”

Helpful Report

Posted 9 years ago

“Oil still not arrived here despite promise for Saturday. Deliveries normally much quicker than this.....suspect Parcelforce to blame, not GSF.”

Helpful Report

Posted 9 years ago

“Store closed on Sunday ,possibly the only day some people have off during the week... Not good practice in today's market”

Helpful Report

Posted 9 years ago

“Put my car details in online (Reg No) and was offered two size options for the discs and pads I required so rang the mail order line as indicated. Not a good experience and spoken down to despite trying to explain what I needed - ended up popping a wheel off to measure for myself. Ordered the necessary via click and collect and didn't put the discount coded in and there didn't appear to be any way of changing the order once placed. Went to collect and explained what happened and asked if the discount could be applied but they were not helpful either. Product was good but overall the service was disappointing ...”

Helpful Report

Posted 9 years ago

“After picking the part up I took it home to fit to relise the part was faulty so went back in to change ended up having to buy another part which the wrong size was given did not relise till I got home so went back in to exchange it for the right size and took the faulty one for reference was served by a different person who refunded my money for the first on and replaced the wrong size one will use gfs again as things were rectified but having to travel in and back 3 times i will inspect my purchess first good staff though they were polite and helpful”

Helpful Report

Posted 9 years ago

“Thanks for the part/discount. Rated normal as face to face encounters with your staff can be a little hit and miss. Could really do better on the staff choices,only there because it pays the bills mentality.”

Helpful Report

Posted 9 years ago

“GSF CAR parts are OK... not the cheapest or the website the most accurate so pays your money eye, takes your. Choice..”

Helpful Report

Posted 9 years ago

“I live in Glasgow, ordered some parts on line was told to pick parts up in Belfast, arranged to pick the parts up in Glasgow, did indeed get the parts I needed st a good price but now keep getting emails saying I didn't pick up my order”

Helpful Report

Posted 9 years ago

“QUICK AND EASY ON-LINE ORDERING /COLLECTION, JUST A SHAME THE STORE i COLLECTED FROM HAD UNFRIENDLY STAFF WITHOUT A SMILE TO GREET YOU. NOT GOOD FOR CUSTOMER RELATIONS!”

Helpful Report

Posted 9 years ago

“This review has 2 parts. 1 online shop, after putting in my Reg No and confirming vehicle details, I assumed that the parts shown would be correct! Incorrect part ordered. I then phoned GSF and the nice chap sorted it all out for me. However, he said the part I wanted was not listed online but was available to buy from GSF and in stock at my local store. The part he had advised me on was still the wrong part. 2 GSF store (Swindon) I took my part to the store to return it and collect new part. The staff were more than helpful and sorted the whole thing. The part I wanted was in stock as well. Many thanks to the staff at GSF Swindon.”

Helpful Report

Posted 9 years ago

“The replacement 'paper' air filter for my series 3 land rover does not fit. Probably explains why no one else sells them.”

Helpful Report

Posted 9 years ago

“I cannot book items online for collection that are not in stock eg for a later date when in stock so I had my items delivered but they were not well wrapped and were damaged in transit”

Helpful Report

Posted 9 years ago

“I didn't got the item yet So probably i will the the survey later..:)”

Helpful Report

Posted 9 years ago

“Part supplied was incorrect as box had been restickered with wrong part number requiring a visit back the the store for a replacement. This cost me about an hour. Staff at the store switched out with no fuss but weren't particularly apologetic either. On the plus side it was relatively cheap.”

Helpful Report

Posted 9 years ago

“As per online system customer response need to be action taken asap.”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews