GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,788 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“parts were well packed and arrived promptly. replacement windscreen wipers were ordered, 16inch items sent, listed as std replacement. However the existing and original size are 20inch, so the swept area is considerably smaller, we will see what the MOT examiner says!”

Helpful Report

Posted 9 years ago

“Not the best price but decent discounts and it also depends what, where and when. Many products out off stock.”

Helpful Report

Posted 9 years ago

“Dealt with GSF several times in the past and good service that is reasonably local to me. Competitive prices and knowledgeable staff. This time had delivery which was expensive, got the wrong part. Excellent service on the phone and a prompt pick up. Still waiting for a refund several days later.”

Helpful Report

Posted 9 years ago

Hi Gordon, I can see the item has been collected and refunded for you. If you check your account there should be a refund present, if not please give us a call on 0121 626 7981. Thanks Matt - GSF Web Sales.

Posted 9 years ago

“Although delivery was very quick, product did not fit. Order was for a 1989 Golf GTi MK2 indicator holder, the connector was not the same and could not be fitted.”

Helpful Report

Posted 9 years ago

Hi, The item purchased only fits the Mk2 from 1990. Please return the item back to us for a full refund/exchange. Thanks Matt - Web Sales.

Posted 9 years ago

“The items that I online ordered from the Bradford store were of good quality, collection service was efficient. My annoying problems came a few days after I had collected my order when I received an e-mail from GSF Car Parts informing me that I had not collected my order. I had a second order, this I cancelled by e-mail to the Bradford store the day after ordering. The order / cancellation data system used by GSF Car Parts needs an overhaul, that way the reminder annoying e-mails could be avoided.”

Helpful Report

Posted 9 years ago

“appeared to have lost my on line order despite me having the reference no, long wait for my parts, parts man under pressure on his own, but sorted me in his normal cheery way..”

Helpful Report

Posted 9 years ago

“I had gone to gsf heatrow and waited for me to be served for 40min and parts I ordered was not even ready”

Helpful Report

Posted 9 years ago

“Ordered on line to pick up, arrived to find out of stock on an item I really needed. Questioned the pair of windscreen wipers I was given and was told they were correct for my car, back home to fit and wrong ones. The web site is wrong it seems. Not happy on this occasion.”

Helpful Report

Posted 9 years ago

“Ordered online and went to collect discount 33% weekend was applied , but asked in shop to add some wiper blades I forgot but would not give discount on those ! Went to Main dealer for them !”

Helpful Report

Posted 9 years ago

Hi, Unfortunately when an order is placed online, additional items can not be added to the order in store. The discount is often greater than stores can offer over the counter. Sorry for any inconvenience. Matt - GSF Websales Team

Posted 9 years ago

“Surprised on not receiving my discount because I collected my products from Nottingham instead of Derby Even though I rang the Derby branch Not getting the 33% discount made the products more expensive than ordering from halfords I am surprised on the outcome of this purchase so buyer beware”

Helpful Report

Posted 9 years ago

Hi, All discount codes are valid for purchase made on the website. The orders can not be transferred between branches. The discount code overrides the prices that the store can offer walk-in customers. For future reference if you need to collect your goods from another store, place a new click and collect order with the code at the chosen branch. You can then cancel the old order. Thanks GSF Web Sales.

Posted 9 years ago

“If it wasn't for the order picker not reading the order correctly & therefore missing a few items from my order, the rating would be higher. Especially as the order was not then checked... Pricing & dispatch time were spot on. The 'short order' issue was resolved quickly without fuss & the missing items followed a couple of days later...”

Helpful Report

Posted 9 years ago

Hi, Thanks for your review. Please once again accept our apologies for the despatch error that happened on your order. We're glad to hear that the missing items arrived safely shortly afterwards. Many thanks for your order. Kind Regards, The GSF Web Sales Team

Posted 9 years ago

“They were just ok...nothing special. In fact one of them had oil on it so I'm assuming that they are not new Also...whats with the removal of the printed numbers scrapped off....Something to hide maybe? A bit cheap and nasty if you ask me.”

Helpful Report

Posted 9 years ago

Hi, Thanks for your review. We’re sorry to hear that one of them had oil on them. We don't know how this could have occurred as all of the items are brand new, we don't sell second hand. If you are unhappy with the product in any way, please let us know and we'll be happy to replace. Kind Regards, The GSF Web Sales Team

Posted 9 years ago

“When discount was put in it was not accepted it started with 35 percent next it was 25 percent and when I tried click and collect it was 20 percent which none were accepted I had to pick it up at local GFS at Full price”

Helpful Report

Posted 9 years ago

“Sent me an email saying my click and collect was ready to pick up drove the 20 miles to collect to find that they had picked the wrong item and couldn't locate what I ordered so had to do go away and wait for them to get the part from brum”

Helpful Report

Posted 9 years ago

“All parts arrived and everything was in 1 piece, however i called ahead of placing the order to verify a part was correct, it was not, not even close, I've had to return and wait at least a week for a refund on a £170 part which l ended up having to buy from BMW... Very poor and will probably not use again”

Helpful Report

Posted 9 years ago

“The oil filter got crushed by the brake discs in the packaging”

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Posted 9 years ago

“The part does not have a proper picture on the website, just a poor drawing which does not show how the part looks. Unfortunately it wasn't the right part for my car even if i put my reg mark. However had to mount it and make some adjusment so it works now. Overall GFS is more expensive than other car parts stores. Waiting in the queque is quite long. 3 customers before me and I had to wait 15minutes for my turn.”

Helpful Report

Posted 9 years ago

“Order came quickly and everything there BUT someone forget to tape up the pots of grease! One was crushed in transit (thanks courier!) and deposited a whole tin of moly CV grease in the poly bag that contained the other grease. To be fair GSF sent me a replacement within a couple of days but I had the lovely job of rescuing the other grease from a black and slimy poly bag, and had a couple of CV joints waiting around for 3 days before I could fit them. So in future guys and girls please tape up any pots, cans etc!”

Helpful Report

Posted 9 years ago

“the part is good but the price is not. the price is almost double.”

Helpful Report

Posted 9 years ago

“Oil still not arrived here despite promise for Saturday. Deliveries normally much quicker than this.....suspect Parcelforce to blame, not GSF.”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 55,788 reviews