GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,723 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reserved items should be kept for more longer. Applied coupons shoud be valid if you miss pick up and want to reorder”

Helpful Report

Posted 9 years ago

Hi, We allow until the close of business the next working day for collection (48hrs), if you are unable to collect the goods within the specified time we advise you call the branch and see if they can hold it for you*. Unfortunately once an order is cleared down, discounts can not be carried over. *this is not always possible if the stock is required or the sales system automatically clears your order. Thanks Matt- GSF

Posted 9 years ago

“Not obvious enough that you have to order the product online first - so frustration and humiliation when I went to the branch - took 3 visits to get what I needed”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. GSF Customers can walk into a branch and purchase the goods they require over the counter without issue. If you wish to reserve products and or obtain the website discounts, they must be applied on the website as per our T&C's. Thanks Matt - GSF

Posted 9 years ago

“OK but online need to have more information on what brand is stocked for example most brake discs just say 'Premium' however it would be better to know what brand and if they are a coated disc as these seem to be popping up on the market now. Other than online part detail I don't know maybe just my branch but they all look like they have been zombified. Always pretty miserable and arrogant.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I will pass them onto the relevant people and any appropriate action taken. Thanks Matt - GSF

Posted 9 years ago

“GSF need to keep on top of their stock records , ordered on-line ,went to pick my parts up only to find that they weren't in stock ,had to order for the following day”

Helpful Report

Posted 9 years ago

“Good price and service in local branch. However on line support was not helpful - I had to call my local branch in the end to get an answer. Also many parts on line are listed as a 'premium' brand but the actual brand isn't named, again not helpful!”

Helpful Report

Posted 9 years ago

“The parts were placed in a packing envelope rather than a box which led to the envelope being split and expelling nasty dusty packing contents everywhere. I have no doubt that a single set of brake pads would be ok in this packaging but two sets were not. Fortunately the brake pads boxes were not also damaged.”

Helpful Report

Posted 9 years ago

“Wrong parts delivered”

Helpful Report

Posted 9 years ago

Hi Brian, Sorry the wrong part got delivered to you, this was a clear warehouse issue. I can see you have been contacted regarding this and the replacement part out for delivery today. Thanks GSF Sales Team.

Posted 9 years ago

“Although the parts I recently purchased were a good price "after the major discount" I found it poor that when searching when another 40% discount was announced, the initial prices had been raised to reflect a so called deal.... Not the best of selling strategies...!”

Helpful Report

Posted 9 years ago

“Good products, prices,service, but website not clear on post 2010 Octavia vRS parts. Also I always have trouble accessing my account in order to pay by card, had to use PayPal for last order. Password reset does not work. Thanks.”

Helpful Report

Posted 9 years ago

Hi, I have reset your account for you, you should have a password reset reminder come through shortly. Thanks Matt

Posted 9 years ago

“Just about OK the man couldn't find my order ? Had to look three time ?”

Helpful Report

Posted 9 years ago

“Very good service by the guy on the desk but the part was very overpriced and didn't contain a new o-ring or clip. Disappointed.”

Helpful Report

Posted 9 years ago

“The wipers I purchased don't fit my car even though I put my registration in the search engine. I think they are missing a piece that links the wiper to the wiper arm GRRRRRRRR”

Helpful Report

Posted 9 years ago

Hi, Please email website.sales@gsfcarparts.com with your order details and vehicle registration. I will look into this for you. Thanks Matt - GSF

Posted 9 years ago

“I've noticed GSF parts prices are higher than many other motor factors I buy from. The weekend offers ... 35% or 40% discount ... simply brings the prices down to similar to other factors. Biggest influence on my purchase of motor parts is that I am looking for parts of exactly the same OEM quality as I would buy from motor manufacturers main agents. Fitting cheap low quality parts that either don't fit correctly , are a poor fit or are missing features / fittings on the original removed parts, or need that replacement again in a short space of time don't assist me at all. Examples, two headlamp units, (VW POLO 1.4 Match) one missing fitting for beam adjustment motor, other with insufficient adjustment to pass MOT test. Vehicle Battery, (VW T4) Old stock, Poor starting performance now at 18 mnths service. Suspension swivel joints (VW T4) perished rubber boots at 12 months service, joints failed MOT.”

Helpful Report

Posted 9 years ago

“just got an email from you saying that i didn't pick y parts from your shop (Kettering) well i did just like your email told me to (Wednesday after 9.00pm what is going on?”

Helpful Report

Posted 9 years ago

“They do what they say on the box. :-) Good freindly service.”

Helpful Report

Posted 9 years ago

“Placed an order for collection online but for some reason the 20% discount offered didn't apply to the final figure shown . I explained this to the staff member behind the counter who initially told me there was nothing he could do about it and that I could go home and place the order once again online. I explained I lived 40 miles away and this was not practical. Again he said there was nothing he could do. Thankfully another member of staff overheard the conversation and applied some common sense and instructed the staff member I was speaking to to apply 20% trade discount. I imagine that you would prefer that your staff took this approach rather than the disappointing way I was initially dealt with.”

Helpful Report

Posted 9 years ago

Hi, I have looked at your order, it appears that you did not enter the 20% discount code at the checkout. The discount is not added automatically, you need to enter the code into the promo code box at the checkout. I am glad the branch could solve the issue for you. Thanks Matt - GSF

Posted 9 years ago

“I bought Charge Pressure Solenoid valve - commonly known as an N75 valve for a VW Tdi car. The part worked properly and cured the problem, but the pipe connections were a mirror image of the one on my car, so I had to reroute the vacuum lines and mount the valve in a different place on the bulkhead just to get it to fit. It should have been a straight swap but it turned into a bit of a hassle. Be aware if you buy one of these that it might be different to the one on your car and you need to check first.”

Helpful Report

Posted 9 years ago

“The good staff are let down by an inadequate ordering system. Online orders can not be adjusted in store. Discounts are often lost and both customer and store staff complete thinking it's a crap set up.”

Helpful Report

Posted 9 years ago

Hi, Staff are able to amend orders in the store, however anything added to the order will not have the discount added to those lines. Discounted prices are generally lower than the branch are allowed to book the goods out at, this is why the website discounts are in place. If you need to add additional items to the order, we suggest placing another click and collect order for the required goods either prior to visiting the branch or while you are there. Thanks Matt.

Posted 9 years ago

“Difficult to find specific parts online and very slow service in branch when collecting”

Helpful Report

Posted 9 years ago

“Item ordered wasn't in stock, had to accept an inferior replacement. If I had known that it wasn't available I would have gone elsewhere.”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,723 reviews