GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,723 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Carparts is too expensive compare to the other carpart shops!”

Helpful Report

Posted 9 years ago

“The statement that the goods will not be next day when ordered after 4pm should appear on the checkout page.”

Helpful Report

Posted 9 years ago

“Ordered two brake disks (amongst some other things) but only one was dispatched, ended up having to delay the job 24hrs until second disk arrived next day. If they had got the disks correct it would have been 5/5”

Helpful Report

Posted 9 years ago

Hi, I am sorry about the picking error in the warehouse, GSF can only offer a next-day delivery service as no faster options are available to us. This error has been noted and has been dealt with. Thanks Matt - GSF

Posted 9 years ago

“When I ordered the item your website said that it could be collected from 9a.m. the next day(Thursday). I went to Norwich on Thursday (30 mile round trip) to be told that it was not in stock but would be there on Friday. Early on Friday morning I received an email to say that I had not collected it!!!! Collected on Sat”

Helpful Report

Posted 9 years ago

Hi, Thank you for leaving a review. Due to the fact you placed your order after the 4pm cut-off it will be the following working day, in this case Friday 9am. This is why you would have been sent the reminder email. If your email states otherwise, please forward it to website.sales@gsfcarparts.com and i will be happy to investigate. Thanks Matt - GSF

Posted 9 years ago

“A bit disappointed that a further discount was offered the day after I made my purchase. Also told on line that part was in stock, but on phoning to check, was told it would be delivered later that day. Due to the closure of my local branch, I was travelling a long way to collect the parts, so it was not an ideal situation.”

Helpful Report

Posted 9 years ago

Hi, I can see you reserved the item via click and collect with the relevant 20% discount. If the discount was provided prior to collecting you goods, you can reserve the items again using the larger discount and ask the store to cancel the first order. Sorry for any inconvenience. Thanks

Posted 9 years ago

“When I arrived to collect the part it could not be found I was told it had been picked but as I said could not be found they was very apologetic but said I would have to come back later as they had arranged to send another from Northampton which I was not to happy about but had no choice just as I was about to leave it was found and not where it should of been”

Helpful Report

Posted 9 years ago

“The online review and ordering service was very useful. However it should be noted that if you are ordering for collection on a Saturday the only gain is not waiting until Monday for a courier. Stores appear to have a skeleton staff on the "counter" at the weekend so collection can take some time. Fair play to my local branch here in Poole:they worked very hard to battle the queues developing, but more staff and maybe a filter system for collections and same day branch enquiries purchases could speed things up. The phones were ringing for long periods of time and as a previous business manager the potential for lost business is not something I would want if it could be avoided with a few more staff in place. Overall good service but could have been "great".”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I apologise if you were subject to a delay in being served. I will forward your comments onto our Management Team to ensure the staffing at Poole is reviewed. Thanks Matt - GSF

Posted 9 years ago

“Slightly strange transaction, aerosol not allowed to be posted so was refunded that and sent the rest. Seemed a little strange it was offered in the first place.”

Helpful Report

Posted 9 years ago

Hi, Unfortunately we are unable to ship Aerosols, this is outlined in our delivery information. We keep them on the website as they are still available for Click and Collect. Sorry of any inconvenience. Thanks Matt

Posted 9 years ago

“Found all all service parts except Air filter online , had to ask instore on collection. Staff helpful, part found and my discount honoured. The great online Discount meant i could get my service done earlier than expected.????”

Helpful Report

Posted 9 years ago

Hello Samantha, Thank you for your review and sorry you couldn't see an air filter listed for your vehicle. We would be interested to know what your vehicle was so we can correct this in future. We will send you an email so you can contact us with your vehicle details shortly. Kind regards, Chris - Catalogue team

Posted 9 years ago

“Web site was a unclear, looked like everything was in stock, at local branch as I selected it then find out they are at the hub and aren't actually available until next day. Overall service was good apart from this.”

Helpful Report

Posted 9 years ago

“Hi. This would be a great service if it was not for such a poor. Its all very well having 40% off at weekends but then finding the parts to be wrong is frustrating. GSF are very good with returns though and I cannot fault them in this respect either on line or at their branch outlet at Thurrock. If it were not for the mistakes on the website I would have ticked very good.”

Helpful Report

Posted 9 years ago

“I purchased a rear wiper blade for a Kia picanto 2005 as advised by your website and after opening found that it was not the right one. Having opened the package and trying to fit to the rear arm on the car I have given up on it. I will think twice before buying from you again John Michael Powell”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the issues with your order, please can you email me on website.sales@gsfcarparts.com with your registration number and the details of the part delivered to you. We can resolve this if there has been an error on our behalf. Thanks

Posted 9 years ago

“Is alright”

Helpful Report

Posted 9 years ago

“Half my parts arrived in very good time. They were correct and packaged well. The other order placed on the same day never arrived. I suspect that the Post Office have misplaced them but they have definitely not been given to a neighbour nor are they at the collection office. Bit unfair to mark a service down on delivery from Royal Mail but until I am reimbursed 'Normal' is the best rating I can offer”

Helpful Report

Posted 9 years ago

“The parts look to be roght but When i opend the box it just looked like a bom had gone off all glow plugs were out of there boxes and rolling about in the bottom of the box. The fuel and oil filter boxes were open and were all cresed. It could have been the curryers fault? Thankyou.”

Helpful Report

Posted 9 years ago

Hi, I am sorry if the courier hasn't been gentle with your parcel, hopefully there is no damage to the goods. If you have any issues, please email us and we will deal with it accordingly. Thanks Matt - GSF

Posted 9 years ago

“Incorrect parts gives by number plate. And asistant he say that part is correct. I'm never get back to the shop. Because it is second time problem when me bog”

Helpful Report

Posted 9 years ago

Hi, The number plate search only narrows our part search down to the line of vehicle in question, further details can be found within the part information with regards to specific fitment. Please see our buying guide: http://www.gsfcarparts.com/buying-guide/?___store=default Thanks Matt - GSF

Posted 9 years ago

“Only issue was not was a click and reserve and you cancelled the order due to non collection. Even though my car and I was stuck in Nottingham being repaired due to a mechanical issue...”

Helpful Report

Posted 9 years ago

Hi, As per our click and collect term's, we allow till the end of the following weekend for goods to be collected. After this the system will automatically put the items back to stock. You can replace the order or you can have them delibered. Thanks Matt - GSF

Posted 9 years ago

“My big problem is at times my order end In different branch why I have no clue.”

Helpful Report

Posted 9 years ago

Hi, Having checked your order details, i can see you have requested your goods to be reserved at Heathrow. Click and Collect will always show the two closest branches to your location at checkout, if the issue happens again please contact us. Thanks Matt - GSF

Posted 9 years ago

“Ordering online very straightforward and good price, however staff at the store very unfriendly as a female I found this quiet off putting, they were paying more attention to what seemed a regular customer that I even got the wrong invoice for my purchase. Did not notice this till I was at home. Not very impressed with counter service”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, your comments will be passed to the Branch Manager. I am sorry for any inconvenience caused. Thanks Matt - GSF

Posted 9 years ago

“Hi It would be nice if it were possible to put items on back order, at the moment , unless all items are available, the online order will not complete. and therefore you will not honour the online discount, when i have to order in branch”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,723 reviews