GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,723 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a disributor for my vw t25 they gave me the wrong one despite being advised it would fit. I got in touch with vee wee and the guy there knew what he was talking about and ordered me the correct part”

Helpful Report

Posted 9 years ago

Hi, Thank you for you review, sorry if GSF made an error. I am glad the staff member you spoke to was able to resolve the issue for you. Thanks

Posted 9 years ago

“It was only a small order for a stock item placed the same day as parts with other suppliers. Although the GSF price was very good the two other suppliers delivered their orders two days ahead of GSF. That's not to say GSF are not good, just that the others were better when it came to beating their own estimated delivery dates. I will try GSF again.”

Helpful Report

Posted 9 years ago

“The actual ordering process was excellent - however the reason I'm giving a "Normal" rating is that the item arrived in an unsealed box. No protective plastic wrapping around the clutch slave cylinder part. It appears as though the part was a "returned" item. Not fitted it yet to my car. Waiting for my mechanic to assess the part is ok.”

Helpful Report

Posted 9 years ago

Hi, Boxes from time to time are opened by GSF staff to ensure the products are as they should be. Sometimes customers like to inspect items over the counter before deciding, we always ensure items are fit for sale where boxes are opened. Most CSC's we sell will either come in a bag or a box, vary rare they will have both. If you have any issues, please contact us. Thanks Matt - GSF Car Parts.

Posted 9 years ago

“Website needs to be improved...”

Helpful Report

Posted 9 years ago

“weekend offers are only 1 day?! so if i make a online reserve i cant collect... as sunday its closed and i work all day saturday. so a weekend offer is only 1 day 9-5?”

Helpful Report

Posted 9 years ago

Hi, Our weekend offers are valid for varying periods, generally they run Friday to Sunday. You can collect your order until the end of the next working day, as per the confirmation email sent you can request an extension by calling the branch. The staff in store can usually hold most orders for a little longer. As a general rule, orders placed Friday are held until Monday, orders placed after this are held until Tuesday and of course there is home delivery if needed. Thanks Matt - GSF

Posted 9 years ago

“Good on line site but no provision for ordering parts not in stock and had to call in local Derby Depot to order. I ordered Brake discs and pads but only discs subsequently showed on the site as in stock so purchased on line and collected next day. Enquired why pads not obtained with discs and counter staff said will order for collection next day. Still showed pads as out of stock on line but called in again and was told different [ more expensive] pads were obtained but could not give the on line 35% discount. As needed pads to fit discs/pads,I bought them anyway and ended up paying approximately £13 more than id ordered on line with discount.”

Helpful Report

Posted 9 years ago

Hello and thank you for your comments. We are sorry but we are unable to offer a back order service for goods that are out of stock as we cannot always guarantee a delivery date. When goods you require are out of stock at your local depot, we have expanded our click and collect service to that we can also offer a Ship to Store on less common items allowing you the convenience of collecting at your leisure from your local store at a time convenient to you rather than waiting for a courier delivery. Ship to store orders are shipped to the store of your choice the next day, usually arriving first thing in the morning provided you order before the cut off time. Using this method you can use all our online coupons and collect your order next day. If you have any queries, please do not hesitate to contact us on live chat, telephone (0121 626 7981) or via email where we would be happy to assist. Kind regards, GSF Web Sales Team

Posted 9 years ago

“Wrong part sent, got to wait to exchange”

Helpful Report

Posted 9 years ago

“Haven't had my order yet ordered kAst Thursday!!!!!”

Helpful Report

Posted 9 years ago

Hello Steve, Thank you for your review. Your parts were dispatched on the day of order by Royal Mail 2nd class as per at the checkout. We would normally expect you to receive your order with 48 hours of dispatch. If you have still not had delivery of your order, please can you contact us on 0121 626 7981 or email us at reviews@gsfcarparts.com for us to try to resolve. We apologize about the delay in you getting your order. Kind regards, GSF Web Sales team

Posted 9 years ago

“Although I followed all instructions part is wrong so now have to change the part”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I am sorry you have the incorrect part. From time to time there is more than one option for a vehicle, if you are unsure we ask you contact us prior to placing your order so we can check for you. If you feel there is an error on our side, please send your order details along with your vehicle registration to reviews@gsfcarparts.com. Thanks GSF Car Parts

Posted 9 years ago

“Used click and collect, expecting my order to be ready when I arrived in store (ordered 2pm and collected 10am the next day). It wasn't. Had to wait approximately 20 minutes for my order to be put together (after waiting half an hour for the customer in front to be served). Parts ok but service poor :(”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I am sorry that your order wasn't ready for collection upon arrival, all click and collect orders should be ready within 15 minutes of them being placed. I will forward your comments onto the store management, they will investigate the matter for you. Sorry for the inconvenience GSF Car Parts

Posted 9 years ago

“They gave me the wrong part. Gave them the correct registration”

Helpful Report

Posted 9 years ago

Hi, In order for us to look into this, please can you forward your vehicle registration and order number to reviews@gsfcarparts.com. Sorry for any inconvenience caused. GSF Car Parts

Posted 9 years ago

“I had difficulty choosing my local store from the website, it eventually worked after a few tries but overall the experience was good, just let down a little by the website”

Helpful Report

Posted 9 years ago

“wrong parts all the times”

Helpful Report

Posted 9 years ago

Hi, If you can please forward your vehicle registration(s) and the applicable order number(s) to reviews@gsfcarparts.com, we will happy to look into why you have the wrong parts. Thanks Matt - GSF Car Parts

Posted 9 years ago

“Price was good with a discount code, but I always have to wait for a long time when collecting parts, not great when you are in a rush.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I will forward the details of your complaint onto the Branch Manager. Click & Collect should be a 'express' service and we hope branches are able to provide the efficient service required. Thanks Matt - GSF

Posted 9 years ago

“NUts were missing on ball joints, on calling glos branch to enquire, they didnt seem interested. had to sort else where”

Helpful Report

Posted 9 years ago

“Ordered on click and collect. Parts not ready, but otherwise no better or worse than others”

Helpful Report

Posted 9 years ago

“I ordered a set of discs and pad which arrived speedily and were well packed. The communication that I received about the order and delivery was very good. Unfortunately, the picker had put the wrong brake pads (one digit different!) in the package and I only discovered this when half way through fitting them. The delivery note stated the correct part number. Fortunately, I live 10 miles away from a GSF branch and the staff there were able supply me with parts I needed to complete the job. It still cost me unnecessary fuel and time though.”

Helpful Report

Posted 9 years ago

“Good price with discount code, and helpfull staff”

Helpful Report

Posted 9 years ago

“Ordered premium wheel bearings. Two different packages both previously opened one missing a covering cap. No alternative offered. OK but didn't seem like "premium" product.”

Helpful Report

Posted 9 years ago

Hi, If you can please forward me the details of your order, the part's delivered and some pictures to reviews@gsfcarparts.com, I can look into the brand and components sent, where possible we can replace any missing parts. Thanks Matt - GSF

Posted 9 years ago

“Had the wrong part listed for my vehicle, entered my reg on the home page and sent me the wrong brake pads for my van. Not good when you need your van for work.”

Helpful Report

Posted 9 years ago

Thank you for your review. Unfortunately identifying the correct part for your vehicle is not always straightforward which is why you will sometimes see choices for the same part listed for your vehicle. When faced with this choice it is best not to guess or go for the first part listed. If you are unsure, it is best to contact us either over the phone 01216267981, live chat or email website.sales@gsfcarparts.com having your vehicle details handy and we will assist in finding the correct part for your vehicle the first time to avoid inconvenience and frustration. Kind regards, GSF Web Sales Team

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,723 reviews