GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,722 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was good with delivery included”

Helpful Report

Posted 8 years ago

“Had the parts I wanted, ease of ordering whilst ion offer. However, On my click and collect order (I have done this multiple times) Within 24hrs, usually before the expended arrival date to store, I receive an email saying my order has been cancelled. Then when I call the store I am advised, not all is okay. It would be great to remove this bug from the process as it is quite frustrating as a customer.”

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Posted 8 years ago

Hi, Thank you for your review. I will forward this on to our website management team to check that everything is in order and make the required amendments. Thanks GSF

Posted 8 years ago

“Package left with an unknown neighbour. I have been unable to get hold of so far. Good discount though”

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Posted 8 years ago

“Good service but same parts can be got cheaper elsewhere”

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Posted 8 years ago

“Great prices”

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Posted 8 years ago

“Wrong parts delivered”

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Posted 8 years ago

“I ordered a complete set of parts in advance for a full service on a customers car. All the parts were correct apart from the fuel filter which is wrong and had to get another one elsewhere.”

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Posted 8 years ago

Hi, Thank you for leaving a review. Sometimes there is more than option of part for a vehicle, in cases like this we ask you call us to confirm comparability if you are unsure. If you can please forward your invoice number and vehicle registration to reviews@gsfcarparts.com, we will look into this for you. Thanks GSF

Posted 8 years ago

“The OEM quality parts are good and at good prices IF you get a 45% off deal”

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Posted 8 years ago

“prompt delivery of item”

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Posted 8 years ago

“When the oil I'd chosen to order on line, turned out to be incorrect when I went to collect it, they managed to create a fake customer order and honour my Summer43 discount of 43% off. Unfortunately this is almost always the problem. The information if you put your reg in, brings up parts and oil that are not as recommended by the manufacturer. In this case my Mx5 should take semi-synthetic, and the details on line don't tell you you are ordering fully synthetic, and my astra should take fully synthetic and the details on line don't tell you you are ordering semi-synthetic. It's obvious when they hand you the containers, so then you spend 15 mins whilst they attempt to make it right. Grr.”

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Posted 9 years ago

Hello Mark, Thank you for your review. Firstly, our discount codes are for online use only for home delivery orders, click and collects or ship to store options. They cannot be used in branch. Secondly, on all our engine oils, we state what the grades are in the title and usually have further information in the product description. Our oil recommendations are those of our suppliers. Oil recommendations do change as suppliers develop their product offering, however, we would like to check both applications you mention were incorrect. If you could be kind enough to send the registration numbers to review@gsfcarparts.com, we can look into the problem to find a solution. Kind regards, GSF Web Sales Team.

Posted 9 years ago

“Good service. Helpful staff. Stoke branch.”

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Posted 9 years ago

“Cheap, quick delivery”

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Posted 9 years ago

“I received the parts but not fitted them yet. However, the attitude on this sales person wasn't to the standard that I expected. I said that my order was 2p less that what I had to actually pay, so offered to give the 2p to him. However, he wasn't bothered.”

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Posted 9 years ago

“The online system was... not as easy as it should have been”

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Posted 9 years ago

“You don't, Internet site is rubbish and over priced! Cheever in store? I cannot enter quantities of products on iOS device. Rarely staff on counter in store”

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Posted 9 years ago

“You need to sort out your brakepads options. Tried to order some on your discount day but your website threw 30 different options from my reg all were in different sizes which obviously all wouldnt fit but gave no indication of which would be right. Now missed out on discount and i will now buy them elsewhere even at full price.”

Helpful Report

Posted 9 years ago

Hello and thank you for your review. We are available during opening hours to assist in selection of parts when there are choices and it is not clear which ones you require. Alternatively if we are closed, you can send us an email with your vehicle details and we will come back to you with the correct parts as soon as possible when open again. If you give us your registration number on live chat, over the phone or email us, we will be happy to help. Kind regards, GSF Web Sales Team.

Posted 9 years ago

“Very good ordering process. User friendly website and quick delivery. Even more pleasing than that was the price as it would cost an arm and a leg elsewhere.”

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Posted 9 years ago

“I was pleased with the fact they were open on a Saturday and I could collect my part. My gripe is that it was a Click and Collect order that should of been ready in 1 hr. I waiting well over the hour and popped down to collect my part. Standing for 10 mins at the click and collect counter I was told to ignore that sign and join the queue, where I then had to wait to get served and for my part to be collected to the warehouse. Other car part vendors would have the parts READY to collect so there is no waiting around and would usually call you to advise your order is ready and waiting.”

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Posted 9 years ago

Hi, Thank you for taking the time to leave a review. In most circumstances click and collect orders are pre-picked and the customer should be called when the parts are ready. I am sorry the branch did not follow procedure in this case, i have refereed the matter to the store manager. Sorry for any inconvenience. Thanks Matt - GSF Customer Service.

Posted 9 years ago

“Would be nice to recieve offer details emails earlier than on the day they end, or even had offer emails come through after offer has finished”

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Posted 9 years ago

Hi, Thank you for your review, All our offers are sent out the morning they start. If you are having issues with the emails sent, please send screenshots with the time/date stamp on to reviews@gsfcarparts.com and we will get that looked into. Thanks GSF

Posted 9 years ago

“The staff in branch, in Plymouth, could not have been more helpful but they were badly let down by the company's systems.”

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Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,722 reviews