GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,776 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The OEM quality parts are good and at good prices IF you get a 45% off deal”

Helpful Report

Posted 8 years ago

“prompt delivery of item”

Helpful Report

Posted 8 years ago

“When the oil I'd chosen to order on line, turned out to be incorrect when I went to collect it, they managed to create a fake customer order and honour my Summer43 discount of 43% off. Unfortunately this is almost always the problem. The information if you put your reg in, brings up parts and oil that are not as recommended by the manufacturer. In this case my Mx5 should take semi-synthetic, and the details on line don't tell you you are ordering fully synthetic, and my astra should take fully synthetic and the details on line don't tell you you are ordering semi-synthetic. It's obvious when they hand you the containers, so then you spend 15 mins whilst they attempt to make it right. Grr.”

Helpful Report

Posted 8 years ago

Hello Mark, Thank you for your review. Firstly, our discount codes are for online use only for home delivery orders, click and collects or ship to store options. They cannot be used in branch. Secondly, on all our engine oils, we state what the grades are in the title and usually have further information in the product description. Our oil recommendations are those of our suppliers. Oil recommendations do change as suppliers develop their product offering, however, we would like to check both applications you mention were incorrect. If you could be kind enough to send the registration numbers to review@gsfcarparts.com, we can look into the problem to find a solution. Kind regards, GSF Web Sales Team.

Posted 8 years ago

“Good service. Helpful staff. Stoke branch.”

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Posted 8 years ago

“Cheap, quick delivery”

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Posted 8 years ago

“I received the parts but not fitted them yet. However, the attitude on this sales person wasn't to the standard that I expected. I said that my order was 2p less that what I had to actually pay, so offered to give the 2p to him. However, he wasn't bothered.”

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Posted 8 years ago

“The online system was... not as easy as it should have been”

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Posted 8 years ago

“You don't, Internet site is rubbish and over priced! Cheever in store? I cannot enter quantities of products on iOS device. Rarely staff on counter in store”

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Posted 8 years ago

“You need to sort out your brakepads options. Tried to order some on your discount day but your website threw 30 different options from my reg all were in different sizes which obviously all wouldnt fit but gave no indication of which would be right. Now missed out on discount and i will now buy them elsewhere even at full price.”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. We are available during opening hours to assist in selection of parts when there are choices and it is not clear which ones you require. Alternatively if we are closed, you can send us an email with your vehicle details and we will come back to you with the correct parts as soon as possible when open again. If you give us your registration number on live chat, over the phone or email us, we will be happy to help. Kind regards, GSF Web Sales Team.

Posted 8 years ago

“Very good ordering process. User friendly website and quick delivery. Even more pleasing than that was the price as it would cost an arm and a leg elsewhere.”

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Posted 8 years ago

“I was pleased with the fact they were open on a Saturday and I could collect my part. My gripe is that it was a Click and Collect order that should of been ready in 1 hr. I waiting well over the hour and popped down to collect my part. Standing for 10 mins at the click and collect counter I was told to ignore that sign and join the queue, where I then had to wait to get served and for my part to be collected to the warehouse. Other car part vendors would have the parts READY to collect so there is no waiting around and would usually call you to advise your order is ready and waiting.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to leave a review. In most circumstances click and collect orders are pre-picked and the customer should be called when the parts are ready. I am sorry the branch did not follow procedure in this case, i have refereed the matter to the store manager. Sorry for any inconvenience. Thanks Matt - GSF Customer Service.

Posted 8 years ago

“Would be nice to recieve offer details emails earlier than on the day they end, or even had offer emails come through after offer has finished”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, All our offers are sent out the morning they start. If you are having issues with the emails sent, please send screenshots with the time/date stamp on to reviews@gsfcarparts.com and we will get that looked into. Thanks GSF

Posted 8 years ago

“The staff in branch, in Plymouth, could not have been more helpful but they were badly let down by the company's systems.”

Helpful Report

Posted 8 years ago

“Parts were reserved online and ready for collection quickly. The guy behind the counter seemed to be having a bad day though, grunting at me and having an in work related conversation with another member of staff while dealing with me.”

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Posted 8 years ago

“all going well until i arrived to pick up and 1 of the items was out of stock could of let me know”

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Posted 8 years ago

Hi, Firstly, sorry that you were subject to a stock error. The store manager has been made aware of the issue and has emphasised the importance of calling the customer to the staff in house. This will not happen again. Thank you. Matt - GSF

Posted 8 years ago

“Normally parts are available and at a good price”

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Posted 8 years ago

“Great service only let down by returns service which cannot be refunded at store if you ordered online......They have to send it back to warehouse!”

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Posted 8 years ago

Hi, Unfortunately stores are unable to refund online purchases. Due to the payments from online customers being via card/PayPal, we are unable to refund in branch for security reasons and to prevent fraudulent activity. Most items returned to store are refunded within 48hrs of arrival. Thanks Matt - GSF

Posted 8 years ago

“Easy to order & pay for.”

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Posted 8 years ago

“I think GSF Car parts, Valley road, Plymouth are excellent, they are always helpful and nothing is too much trouble. The only downside to the company as a whole is the online store. There can be a huge difference in prices between parts online and in store and because of this I am never sure whether to order online, or to go in to the store for the best price. Unfortunately this means I very often shop elsewhere. On top of this, there are frequent discount codes online, so I find myself waiting for the next discount weekend before ordering. If there was a consistency in the pricing, I would be a lot more likely to use GSF all the time. It would be great to get a response to this review, having taken the time to write it.”

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Posted 8 years ago

Hi, Thank you for leaving a review. Due to the online store having to compete in a different market to our stores, prices can differ between the two. In general the website will always work out cheaper, however on occasions the store may be able to be more competitive. Thanks Matt - GSF

Posted 8 years ago

“Good website. Parts were ready to be collected on time. Good service.”

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Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 55,776 reviews