GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,780 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had my order yet ordered kAst Thursday!!!!!”

Helpful Report

Posted 9 years ago

Hello Steve, Thank you for your review. Your parts were dispatched on the day of order by Royal Mail 2nd class as per at the checkout. We would normally expect you to receive your order with 48 hours of dispatch. If you have still not had delivery of your order, please can you contact us on 0121 626 7981 or email us at reviews@gsfcarparts.com for us to try to resolve. We apologize about the delay in you getting your order. Kind regards, GSF Web Sales team

Posted 9 years ago

“Although I followed all instructions part is wrong so now have to change the part”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I am sorry you have the incorrect part. From time to time there is more than one option for a vehicle, if you are unsure we ask you contact us prior to placing your order so we can check for you. If you feel there is an error on our side, please send your order details along with your vehicle registration to reviews@gsfcarparts.com. Thanks GSF Car Parts

Posted 9 years ago

“Used click and collect, expecting my order to be ready when I arrived in store (ordered 2pm and collected 10am the next day). It wasn't. Had to wait approximately 20 minutes for my order to be put together (after waiting half an hour for the customer in front to be served). Parts ok but service poor :(”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I am sorry that your order wasn't ready for collection upon arrival, all click and collect orders should be ready within 15 minutes of them being placed. I will forward your comments onto the store management, they will investigate the matter for you. Sorry for the inconvenience GSF Car Parts

Posted 9 years ago

“They gave me the wrong part. Gave them the correct registration”

Helpful Report

Posted 9 years ago

Hi, In order for us to look into this, please can you forward your vehicle registration and order number to reviews@gsfcarparts.com. Sorry for any inconvenience caused. GSF Car Parts

Posted 9 years ago

“I had difficulty choosing my local store from the website, it eventually worked after a few tries but overall the experience was good, just let down a little by the website”

Helpful Report

Posted 9 years ago

“wrong parts all the times”

Helpful Report

Posted 9 years ago

Hi, If you can please forward your vehicle registration(s) and the applicable order number(s) to reviews@gsfcarparts.com, we will happy to look into why you have the wrong parts. Thanks Matt - GSF Car Parts

Posted 9 years ago

“Price was good with a discount code, but I always have to wait for a long time when collecting parts, not great when you are in a rush.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I will forward the details of your complaint onto the Branch Manager. Click & Collect should be a 'express' service and we hope branches are able to provide the efficient service required. Thanks Matt - GSF

Posted 9 years ago

“NUts were missing on ball joints, on calling glos branch to enquire, they didnt seem interested. had to sort else where”

Helpful Report

Posted 9 years ago

“Ordered on click and collect. Parts not ready, but otherwise no better or worse than others”

Helpful Report

Posted 9 years ago

“I ordered a set of discs and pad which arrived speedily and were well packed. The communication that I received about the order and delivery was very good. Unfortunately, the picker had put the wrong brake pads (one digit different!) in the package and I only discovered this when half way through fitting them. The delivery note stated the correct part number. Fortunately, I live 10 miles away from a GSF branch and the staff there were able supply me with parts I needed to complete the job. It still cost me unnecessary fuel and time though.”

Helpful Report

Posted 9 years ago

“Good price with discount code, and helpfull staff”

Helpful Report

Posted 9 years ago

“Ordered premium wheel bearings. Two different packages both previously opened one missing a covering cap. No alternative offered. OK but didn't seem like "premium" product.”

Helpful Report

Posted 9 years ago

Hi, If you can please forward me the details of your order, the part's delivered and some pictures to reviews@gsfcarparts.com, I can look into the brand and components sent, where possible we can replace any missing parts. Thanks Matt - GSF

Posted 9 years ago

“Had the wrong part listed for my vehicle, entered my reg on the home page and sent me the wrong brake pads for my van. Not good when you need your van for work.”

Helpful Report

Posted 9 years ago

Thank you for your review. Unfortunately identifying the correct part for your vehicle is not always straightforward which is why you will sometimes see choices for the same part listed for your vehicle. When faced with this choice it is best not to guess or go for the first part listed. If you are unsure, it is best to contact us either over the phone 01216267981, live chat or email website.sales@gsfcarparts.com having your vehicle details handy and we will assist in finding the correct part for your vehicle the first time to avoid inconvenience and frustration. Kind regards, GSF Web Sales Team

Posted 9 years ago

“I'm sorry to say but one of the parts I ordered was numbered wrong so I received a o/s track rod end instead of a n/s one”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I have reported the issue to stock control and the stock will be checked accordingly. Sorry for any inconvenience caused. Thanks Matt - GSF Car Parts

Posted 9 years ago

“The manager of the store was a bit shirty when he asked me to move my car. Could of been much nicer about it.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I am sorry if one of staff members came across in the wrong manner. GSF will look into this as required. Thanks Matt - GSF Car Parts

Posted 9 years ago

“I did not receive a confirmation email for my click and collect order, on both occasions that I ordered, this gave me doubt that my reservation was made, and made it difficult to reference my order”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I will get our IT team to look into this. This is the first time this issue has come to light. Thanks Matt

Posted 9 years ago

“Good service just wrong parts.”

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Posted 9 years ago

“Rear brake shoes were fine but the brake fitting kit (pins and springs) was a) over priced for what it was and b) the retaining pin lengths were too long for the calipers. The 40% off offer brought the price down to what competitor's provide.”

Helpful Report

Posted 9 years ago

“The wrong part it did not fit my car.Regard Tony”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear there was an issue with your order. Please can you email reviews@gsfcarparts.com with your vehicle registration please and we will look into this for you. Thanks Matt.

Posted 9 years ago

“I will have the Jurid brake pads fitted in two months time as I find that there is some time left before I need to change them, so cannot comment at present. Incidentally at the shop I inquired about Brembo pads which are fitted to my car and the assistant implied that their product code was for Brembo but on collecting they were not. Nevertheless I am hoping these will be as good after being assured by the staff. Time will tell.”

Helpful Report

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 55,780 reviews