GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,722 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were reserved online and ready for collection quickly. The guy behind the counter seemed to be having a bad day though, grunting at me and having an in work related conversation with another member of staff while dealing with me.”

Helpful Report

Posted 9 years ago

“all going well until i arrived to pick up and 1 of the items was out of stock could of let me know”

Helpful Report

Posted 9 years ago

Hi, Firstly, sorry that you were subject to a stock error. The store manager has been made aware of the issue and has emphasised the importance of calling the customer to the staff in house. This will not happen again. Thank you. Matt - GSF

Posted 9 years ago

“Normally parts are available and at a good price”

Helpful Report

Posted 9 years ago

“Great service only let down by returns service which cannot be refunded at store if you ordered online......They have to send it back to warehouse!”

Helpful Report

Posted 9 years ago

Hi, Unfortunately stores are unable to refund online purchases. Due to the payments from online customers being via card/PayPal, we are unable to refund in branch for security reasons and to prevent fraudulent activity. Most items returned to store are refunded within 48hrs of arrival. Thanks Matt - GSF

Posted 9 years ago

“Easy to order & pay for.”

Helpful Report

Posted 9 years ago

“I think GSF Car parts, Valley road, Plymouth are excellent, they are always helpful and nothing is too much trouble. The only downside to the company as a whole is the online store. There can be a huge difference in prices between parts online and in store and because of this I am never sure whether to order online, or to go in to the store for the best price. Unfortunately this means I very often shop elsewhere. On top of this, there are frequent discount codes online, so I find myself waiting for the next discount weekend before ordering. If there was a consistency in the pricing, I would be a lot more likely to use GSF all the time. It would be great to get a response to this review, having taken the time to write it.”

Helpful Report

Posted 9 years ago

Hi, Thank you for leaving a review. Due to the online store having to compete in a different market to our stores, prices can differ between the two. In general the website will always work out cheaper, however on occasions the store may be able to be more competitive. Thanks Matt - GSF

Posted 9 years ago

“Good website. Parts were ready to be collected on time. Good service.”

Helpful Report

Posted 9 years ago

“Availability of parts and advice is good, but stocking seems erratic.”

Helpful Report

Posted 9 years ago

“Good service and good offer”

Helpful Report

Posted 9 years ago

“Two day delivery turned into four day delivery! Not good enough!”

Helpful Report

Posted 9 years ago

Hi, The item ordered was on a free second class service, delivery is around 3 working days subject to any logistical delays. Express postage can be paid for at the checkout. Thanks GSF Car Parts

Posted 9 years ago

“One stop shop for car parts. Unfortunatly had to use another supplier as G.S.F was out of rear brake shoes for a vauxhall combo van and showed they was in on line”

Helpful Report

Posted 9 years ago

Hi, We are sorry if you were subject to a stock error. Having checked the system it appears the store should of had them in stock at the time, the branch manager is now aware of the situation and is performing a stock check. In most cases stores are able to recall stock for you from other branches the very next day. Thanks GSF Web Sales Team

Posted 9 years ago

“Click and collect in store is useless!!!! As when you get there, there is no one at the fast collect point to serve you!!!!!!!!!!!!!!!!!!and left waiting for ages Mite as well just join the normal que and wait and order!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

“Collected Accessories- Missing part, inadequate packaging.”

Helpful Report

Posted 9 years ago

Hi, I am sorry there was an issue with your order. Having checked our system i can see you purchased roof bars, all our roof bars are provided in manufacture packaging. I hope the store have been able to sort out the issue for you, if not please do not hesitate to contact us. Thanks Matt - GSF

Posted 9 years ago

“Delivery good, but one of the items brake cleaner had leaked losing about a third of the contents.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear this, please can you send some pictures to reviews@gsfcarparts.com along with your order number please. We will happily replace it for you. Thanks Matt - GSF

Posted 9 years ago

“I have only given a normal as the warehouse delivered a part which obviously been a customers return and was wrongly labelled thus keeping the car off road. However, the staff in your Slough branch could not have been more helpful on this purchase and for one made earlier in the week.”

Helpful Report

Posted 9 years ago

Hi John, Sorry to hear this, if at all possible can you send the details of the item delivered to reviews@gsfcarparts.com. We take our stock control seriously and would like to check the data. Thanks GSF Car Parts.

Posted 9 years ago

“budget pollen filter , bit flimsy but does the job, have to fiddle about a bit to push back in to filter housing”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, the item you purchased is Purflux. They are a leading OE supplier of filters and many vehicles leave the factory with these filters fitted. http://www.purflux.com/en/index.html If you ever experience a problem with an item, please contact us. We could have exchanged the item for a MANN filter if required. Thanks GSF Car Parts.

Posted 9 years ago

“Refurb caliper had too much free play. Bushes used in the locating bolts were too soft.”

Helpful Report

Posted 9 years ago

“Your website will not allow me to identify and select my local branch for collection. This means to take advantage of the weekend discount I have to select the delivery option which means a delay to replacing the part.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the issue with your order, there was no reported issues with the website around the time your order was placed. I can only presume this was an isolated case or a browser issue. Thanks GSF Car Parts

Posted 9 years ago

“Helpful staff, parts bought no problem, but I was given a wrong part which did cause inconvenience - all ok now.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear you were provided with an incorrect item, i hope this was resolved quickly for you, If you have any issues please email reviews@gsfcarparts.com. Thanks Matt - GSF Car Parts.

Posted 9 years ago

“The switch fit but the connection wrong”

Helpful Report

Posted 9 years ago

Hi, Please forward your order number and vehicle registration to: reviews@gsfcarparts.com, we will look into this for you. Thanks Matt - GSF

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,722 reviews