GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,781 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly strange transaction, aerosol not allowed to be posted so was refunded that and sent the rest. Seemed a little strange it was offered in the first place.”

Helpful Report

Posted 9 years ago

Hi, Unfortunately we are unable to ship Aerosols, this is outlined in our delivery information. We keep them on the website as they are still available for Click and Collect. Sorry of any inconvenience. Thanks Matt

Posted 9 years ago

“Found all all service parts except Air filter online , had to ask instore on collection. Staff helpful, part found and my discount honoured. The great online Discount meant i could get my service done earlier than expected.????”

Helpful Report

Posted 9 years ago

Hello Samantha, Thank you for your review and sorry you couldn't see an air filter listed for your vehicle. We would be interested to know what your vehicle was so we can correct this in future. We will send you an email so you can contact us with your vehicle details shortly. Kind regards, Chris - Catalogue team

Posted 9 years ago

“Web site was a unclear, looked like everything was in stock, at local branch as I selected it then find out they are at the hub and aren't actually available until next day. Overall service was good apart from this.”

Helpful Report

Posted 9 years ago

“Hi. This would be a great service if it was not for such a poor. Its all very well having 40% off at weekends but then finding the parts to be wrong is frustrating. GSF are very good with returns though and I cannot fault them in this respect either on line or at their branch outlet at Thurrock. If it were not for the mistakes on the website I would have ticked very good.”

Helpful Report

Posted 9 years ago

“I purchased a rear wiper blade for a Kia picanto 2005 as advised by your website and after opening found that it was not the right one. Having opened the package and trying to fit to the rear arm on the car I have given up on it. I will think twice before buying from you again John Michael Powell”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear about the issues with your order, please can you email me on website.sales@gsfcarparts.com with your registration number and the details of the part delivered to you. We can resolve this if there has been an error on our behalf. Thanks

Posted 9 years ago

“Is alright”

Helpful Report

Posted 9 years ago

“Half my parts arrived in very good time. They were correct and packaged well. The other order placed on the same day never arrived. I suspect that the Post Office have misplaced them but they have definitely not been given to a neighbour nor are they at the collection office. Bit unfair to mark a service down on delivery from Royal Mail but until I am reimbursed 'Normal' is the best rating I can offer”

Helpful Report

Posted 9 years ago

“The parts look to be roght but When i opend the box it just looked like a bom had gone off all glow plugs were out of there boxes and rolling about in the bottom of the box. The fuel and oil filter boxes were open and were all cresed. It could have been the curryers fault? Thankyou.”

Helpful Report

Posted 9 years ago

Hi, I am sorry if the courier hasn't been gentle with your parcel, hopefully there is no damage to the goods. If you have any issues, please email us and we will deal with it accordingly. Thanks Matt - GSF

Posted 9 years ago

“Incorrect parts gives by number plate. And asistant he say that part is correct. I'm never get back to the shop. Because it is second time problem when me bog”

Helpful Report

Posted 9 years ago

Hi, The number plate search only narrows our part search down to the line of vehicle in question, further details can be found within the part information with regards to specific fitment. Please see our buying guide: http://www.gsfcarparts.com/buying-guide/?___store=default Thanks Matt - GSF

Posted 9 years ago

“Only issue was not was a click and reserve and you cancelled the order due to non collection. Even though my car and I was stuck in Nottingham being repaired due to a mechanical issue...”

Helpful Report

Posted 9 years ago

Hi, As per our click and collect term's, we allow till the end of the following weekend for goods to be collected. After this the system will automatically put the items back to stock. You can replace the order or you can have them delibered. Thanks Matt - GSF

Posted 9 years ago

“My big problem is at times my order end In different branch why I have no clue.”

Helpful Report

Posted 9 years ago

Hi, Having checked your order details, i can see you have requested your goods to be reserved at Heathrow. Click and Collect will always show the two closest branches to your location at checkout, if the issue happens again please contact us. Thanks Matt - GSF

Posted 9 years ago

“Ordering online very straightforward and good price, however staff at the store very unfriendly as a female I found this quiet off putting, they were paying more attention to what seemed a regular customer that I even got the wrong invoice for my purchase. Did not notice this till I was at home. Not very impressed with counter service”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, your comments will be passed to the Branch Manager. I am sorry for any inconvenience caused. Thanks Matt - GSF

Posted 9 years ago

“Hi It would be nice if it were possible to put items on back order, at the moment , unless all items are available, the online order will not complete. and therefore you will not honour the online discount, when i have to order in branch”

Helpful Report

Posted 9 years ago

“Reserved items should be kept for more longer. Applied coupons shoud be valid if you miss pick up and want to reorder”

Helpful Report

Posted 9 years ago

Hi, We allow until the close of business the next working day for collection (48hrs), if you are unable to collect the goods within the specified time we advise you call the branch and see if they can hold it for you*. Unfortunately once an order is cleared down, discounts can not be carried over. *this is not always possible if the stock is required or the sales system automatically clears your order. Thanks Matt- GSF

Posted 9 years ago

“Not obvious enough that you have to order the product online first - so frustration and humiliation when I went to the branch - took 3 visits to get what I needed”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. GSF Customers can walk into a branch and purchase the goods they require over the counter without issue. If you wish to reserve products and or obtain the website discounts, they must be applied on the website as per our T&C's. Thanks Matt - GSF

Posted 9 years ago

“OK but online need to have more information on what brand is stocked for example most brake discs just say 'Premium' however it would be better to know what brand and if they are a coated disc as these seem to be popping up on the market now. Other than online part detail I don't know maybe just my branch but they all look like they have been zombified. Always pretty miserable and arrogant.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, I will pass them onto the relevant people and any appropriate action taken. Thanks Matt - GSF

Posted 9 years ago

“GSF need to keep on top of their stock records , ordered on-line ,went to pick my parts up only to find that they weren't in stock ,had to order for the following day”

Helpful Report

Posted 9 years ago

“Good price and service in local branch. However on line support was not helpful - I had to call my local branch in the end to get an answer. Also many parts on line are listed as a 'premium' brand but the actual brand isn't named, again not helpful!”

Helpful Report

Posted 9 years ago

“The parts were placed in a packing envelope rather than a box which led to the envelope being split and expelling nasty dusty packing contents everywhere. I have no doubt that a single set of brake pads would be ok in this packaging but two sets were not. Fortunately the brake pads boxes were not also damaged.”

Helpful Report

Posted 9 years ago

“Wrong parts delivered”

Helpful Report

Posted 9 years ago

Hi Brian, Sorry the wrong part got delivered to you, this was a clear warehouse issue. I can see you have been contacted regarding this and the replacement part out for delivery today. Thanks GSF Sales Team.

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 55,781 reviews