GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,722 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm sorry to say but one of the parts I ordered was numbered wrong so I received a o/s track rod end instead of a n/s one”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I have reported the issue to stock control and the stock will be checked accordingly. Sorry for any inconvenience caused. Thanks Matt - GSF Car Parts

Posted 9 years ago

“The manager of the store was a bit shirty when he asked me to move my car. Could of been much nicer about it.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I am sorry if one of staff members came across in the wrong manner. GSF will look into this as required. Thanks Matt - GSF Car Parts

Posted 9 years ago

“I did not receive a confirmation email for my click and collect order, on both occasions that I ordered, this gave me doubt that my reservation was made, and made it difficult to reference my order”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, I will get our IT team to look into this. This is the first time this issue has come to light. Thanks Matt

Posted 9 years ago

“Good service just wrong parts.”

Helpful Report

Posted 9 years ago

“Rear brake shoes were fine but the brake fitting kit (pins and springs) was a) over priced for what it was and b) the retaining pin lengths were too long for the calipers. The 40% off offer brought the price down to what competitor's provide.”

Helpful Report

Posted 9 years ago

“The wrong part it did not fit my car.Regard Tony”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear there was an issue with your order. Please can you email reviews@gsfcarparts.com with your vehicle registration please and we will look into this for you. Thanks Matt.

Posted 9 years ago

“I will have the Jurid brake pads fitted in two months time as I find that there is some time left before I need to change them, so cannot comment at present. Incidentally at the shop I inquired about Brembo pads which are fitted to my car and the assistant implied that their product code was for Brembo but on collecting they were not. Nevertheless I am hoping these will be as good after being assured by the staff. Time will tell.”

Helpful Report

Posted 9 years ago

“The part was fine and delivered as expected. One small point was that I made a mistake in the delivery option (pre-noon) as standard delivery would have been fine. I tried to change it by sending an e-mail straight away after the order was placed (Sunday) but the delivery option was not changed which was a little disappointing.”

Helpful Report

Posted 9 years ago

Hi, Please can you let us know what email address this was sent to? The emails sent by GSF are 'non-reply' email addresses, any replies sent to it are not monitored. If you can please email us :- reviews@gsfcarparts.com, we will happy to look into this for you. Thanks Matt

Posted 9 years ago

“I went to shop not with printed copy of purchase but with reference number of the same. Seller couldn't trace my purchase and I had to buy in normal transaction.”

Helpful Report

Posted 9 years ago

Hi, I have checked the system, it would appear the click and collect order has been invoiced. Sorry if the branch have confused matters or there has been poor communication. Thanks Matt - GSF

Posted 9 years ago

“Great internet service, let down by inflexible staff... Purchased brake pads on line, but realised that we needed the disc's also, as we were at the stage of having the wheels off and brakes stripped down, & needed the discs ASAP we called in to the counter, £100 difference between online and over the counter price? Staff wouldn't help stating that the online prices are nothing to do with them? so had to go outside place an online order then go back into the counter when order was received from central office?? crazy.....”

Helpful Report

Posted 9 years ago

Hi, Stores are unable to take the promotional discount over the counter, this is stated on our promotional emails. Stores are unable to adjust prices over the counter to match, purely as the system does not allow this. GSF Staff will always do there best to meet a customers needs, in some cases it isn't always possible to do so. Thanks Matt.

Posted 9 years ago

“The website is disfunctional as if you go back to the first page without adding product to basket the product defaults to the original product . And when you go to added it to the basket you are not aware that it has done this because the product is only identified by a product code with showing the brand . This made me order the wrong product. Will not use this site again as it is not user friendly”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I will forward your comments to our web development team, any required action will be taken to remedy the fault if required. Thank you Matt.

Posted 9 years ago

“Well,A does not seem to know what B is doing. First of all my original order was incorrect, so I connected you to correct it and kean Dale assured me it had been amended, but when I went to collect it it still showed up incorrectly, so the gentleman corrected on screen there and then, but I then get a message from you saying I had not picked up the order and still showing incorrectly which was followed within the hour with this review asking how well you had done. At the end of the day the order was dealt with quickly and the price was good.”

Helpful Report

Posted 9 years ago

Hi, Sorry if there has been an error in communication having looked at the details here the order was amended, however if the branch have only used the first reference it will show the initial order. I am glad it was resolved for you. Thanks Matt

Posted 9 years ago

“Good value car parts and good staff. I pre reserved my goods online and picked them up. Unfortunately i had several emails after asking me to pick up the goods I reserved. And a final email saying "order cancelled". I'd already picked my goods up 1 hour after I reserved it !!!!!”

Helpful Report

Posted 9 years ago

Hi, Sorry this is an technical issue with our system we are trying to get this resolved for you. Thanks Matt.

Posted 9 years ago

“Great service, But VERY misleading, Online prices are much higher than store prices, so when you get a discount email, double check as store prices could be lower than online (even with the discount).”

Helpful Report

Posted 9 years ago

“I have received a discount code however I am unable to purchase a number of items because they are listed as collection only. When I checked my local branch they are not in stock. I cannot find anywhere on your site where I can order this items and when I phoned the local branch they said the offer would expire before the items could be ordered and shown in stock. On another matter when I typed my registration number into your website it listed a selection of items that are not relevant to my vehicle i.e. I own a 2007 car but your site listed wiper blades that only fit unto a 2005 car, why list these blades?”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review, sorry the items you require are not in stock at your local branch. If you have a list of what you require we may be able to help you with this. The website doesn't list items to suit your specific vehicle only, it will work on your line of vehicle. So if the model product started in 2004 and finished in 2008, we will show all parts for between those years, it is down to the end user to select the correct item utilising the data provided. If you wish to speak about your order, please email website.sales@gsfcarparts.com and mark it for my attention. Thanks Matt - GSF

Posted 9 years ago

“Used to use gsf for all my car parts, I have 4 cars and vans and also repair family cars, spent a considerable amount over the years, normally use 2 branches depending where I am they were both excellent but one branch has had a change of counter staff and unfortunately they are now next to useless so have started to shop around and have noticed on some items, same quality can be purchased cheaper elsewhere and get the right parts first time. Is it a coincidence prices have risen since the tie up with the parts alliance”

Helpful Report

Posted 9 years ago

“good value parts ..... but delivery confused me, said free delivery on part I ordered , and next day delivery . if you read the conditions it says .... 2- 3 ( in fact if that was bad enough.. it was 4 -- 5 ) when it came................... please all read the small print”

Helpful Report

Posted 9 years ago

Hi, GSF offer free delivery on all orders. We will send the item on the appropriate postage service relevant to the item/order being placed. In your case this was sent via 2nd class post. All our delivery information can be found here: http://www.gsfcarparts.com/delivery-infomation Thanks Matt - GSF

Posted 9 years ago

“Clumsy and broken packaging - warehouse handling could be a whole lot better! Otherwise very good.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments, sorry if your packaging was sub-standard. I will pass your review onto our Warehouse Manager who can look into this accordingly. If you have any supporting pictures, please send them to us via the website. Thanks Matt - GSF

Posted 9 years ago

“Often use Gsf however this time wasn't as good as normal. Your website couldn't handle the bank hol so told me I hadn't collected it before then initial time u quoted then still before this time it told me my order was cancelled. Also u only listed one option which were wrong so I had to go to Audi. This is a one off but u asked for a review based on this order. Thumbs up for the branch staff as they are always helpful.”

Helpful Report

Posted 9 years ago

Hi, Due to technical issues, our automated sales system was out of sync over Easter. Sorry for any inconvenience. Thanks Matt - GSF

Posted 9 years ago

“I ordered some service parts, no problem here but the software eventually cancelled my order because it was a Bank Holiday weekend meaning that the order was cancelled before I could possibly go and collect the items. However, when I did go into the shop and explained they did honour my purchase and the prices”

Helpful Report

Posted 9 years ago

Hi, Branches were able to hold orders over the Easter period, unfortunately due to a technical issue the automated system didn't function as expected. Thankfully the Branch could sort the order out for you. Thanks Matt - GSF

Posted 9 years ago

GSFCarParts.com is rated 4.5 based on 56,722 reviews