GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,723 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall an easy purchase process, however frustratingly I was given the wrong part, which has cost me, as I had a mechanic doing work on my car, who was unable to complete the work as the part was incorrect - very frustrating.”

Helpful Report

Posted 8 years ago

“They did not make me "Happy" whilst the person serving me was great. The other guy who was chatting to his mate on his phone, couldn't stop F-ing this and F-ing that. Very disrespectful and rude.”

Helpful Report

(Coventry) - Posted 8 years ago

Hello Matt, Thank you for your review. We will pass on your comments to the area manager responsible for the branch to investigate and apologize for any embarrassment caused. Should you have any further comments to make, please do not hesitate to contact us at reviews@gsfcarparts.com with any additional information. Regards, GSF Web Sales Team

Posted 8 years ago

“the web site was clear, concise easy to use. I understood what I needed for my particular car”

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Posted 8 years ago

“Ability to buy online”

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Posted 8 years ago

“A great instore customer service. The website order/purchase was a bit 'unfriendly' though.”

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Posted 8 years ago

“Didn't really make me happy. I was waiting for 15 minutes to be served whilst you can hear other staff members waffling on in the background. One guy was serving two customers and they had a lot of parts to order, which left me standing there like a melon waiting for my apparently quick and easy "click and collect" order. Get more staff members. For something I had already ordered, I needed to be out there quickly but was quite delayed.”

Helpful Report

Posted 8 years ago

“cost was very good, but my mechanic says the ball joints are of poor quality and may need to be changed again in about six months”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. Sorry to read of your mechanics opinion. We carefully source all of our products including our own brand ones which offer excellent value for money whilst not compromising on quality. If there are any issues with your ball joints, they are covered under a 12 month warranty but should last much longer. If you have any concerns, please do not hesitate to contact us on the phone (0121 626 7981), live chat or via email. Kind regards, GSF Web Sales TEam

Posted 8 years ago

“Feel a bit let down on my last visit as ordered my items online to gain my discount only to find the shop didn't have all of them in stock. The web prices are not a true price as when in store they are marked on the shelf at a lower price, which is a bit of a con. Just give a true discount percentage from the correct store price.”

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Posted 8 years ago

“The website was useful but didn't like how you have several products which wasn't for my vehicle even though I put my reg in. Not enough Staff at your Birmingham branch has to stand at the till 45minutes waiting for my parts”

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Posted 8 years ago

“Quick delivery and on time.”

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Posted 8 years ago

“discount...”

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Posted 8 years ago

“Relatively happy with gsf somw of the stuff is well overpriced but it's okay for convenience”

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Posted 8 years ago

“It started off as a poor experience as people kept walking past me behind the desk from the office. I rang to make sure the part was in stock and a offer was on but they advised they can not price match the website. I made the reservation and collected. However after 20 min someone acknowledged and got me the part requested. I did ask if the part was correct and the advisor did actually go the extra mile to investigate my concern which actually made a difference. overall happy with the experience. I can only suggest rather then joking and having a good time keep an eye on the front desk rather then everyone sitting in the sales office.”

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(Coventry) - Posted 8 years ago

“I got the bits I wanted eventually”

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(Barnstaple) - Posted 8 years ago

Hi, Thank you for your review, your message suggests there may have been an issue with your order/waiting time. If you can please forward a little more detail to reviews@gsfcarparts.com, we would like to look into this further. Thanks Matt - GSF

Posted 8 years ago

“Had the majority of the parts I needed, with the discount codes the prices were also good.”

Helpful Report

(Sittingbourne) - Posted 8 years ago

“Friendly staff delivery is good but the issue is with the quality of parts, for example my new oil sump did not sit well on my car.”

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Posted 8 years ago

“No. They made me not happy. Ordered parts using click and collect. Went to collect them and the air filter was not available. Computer said one in stock but it was not physically there.”

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Posted 8 years ago

Hi, Thank you for leaving a review, i am sorry that there has been an issue with stock at your local store. In the rare case of a stock error, we do aim to order the required goods and resolve it quickly with as little inconvenience as possible. If there is still an outstanding problem with you order, please email reviews@gsfcarparts.com and we will get it resolved. Thanks Matt - GSF

Posted 8 years ago

“Quality parts.”

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Posted 8 years ago

“Very happy with the price but not happy 2 of the spark plugs had been picked incorrectly. Had to come back on the Monday afterwards because not open on a Sunday either. Exchange was no hassle though.”

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Posted 8 years ago

Hi, Thank you for your review, i am sorry that there has been an issue with parts being picked incorrectly. I have popped something in the post for you as a little sorry for the inconvenience. Thanks GSF Car Parts.

Posted 8 years ago

“It provided me with a voucher code to use for online purchase, making shopping more value for money”

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Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,723 reviews