GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,730 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect order online it was shown in store arrived at the store and was told they didn't have it and had to return on another day wasted trip and time not very good service this time usually have no problems.”

Helpful Report

(Sheffield) - Posted 8 years ago

“It didnt make me happy”

Helpful Report

Posted 8 years ago

“Good discount on parts and a very quick delivery - unfortunately the alternator pulley was described as manufactured as a premium quality. When it arrived it was manufactured by a company I'd never heard of and appears to be of inferior quality - still I guess you get what you pay for with these highly discounted prices!”

Helpful Report

Posted 8 years ago

Hello Andy, Thank you for your review. Your alternator pulley will either have been branded Ruville or ZEN, both of which are OE quality brands in the box and both have an excellent reputation for quality. If you are not happy with what you have received, we are happy to have the item back provided it has not been fitted. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Generally helpful counter staff, competitive prices, and reasonable quality spares with one or two exceptions, but then quality expectations versus cost are generally more than met”

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Posted 8 years ago

“The parts came quickly and was informed when it was dispatched however I placed the order twice as the first time I ordered I never received a confirmation of the order and I'm now stuck with a part I don't need.”

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Posted 8 years ago

“Packaging is rubbish exhaust was damaged”

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Posted 8 years ago

Hi, Sorry to hear an item has arrived damaged, GSF take every precaution possible to protect items in transit. If you can please forward pictures of the damage and your invoice details to reviews@gsfcarparts.com, we will happily get this resolved ASAP for you. Thanks Matt - GSF Car Parts.

Posted 8 years ago

“Slightly disappointed. Purchased 2 bulbs. 1 works. 1 does not work.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, we will be in contact shortly to get this resolved. Thanks Matt - GSF Car Parts.

Posted 8 years ago

“Had the item i needed in stock”

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Posted 8 years ago

“Price was good, was the wrong part though...............”

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Posted 8 years ago

“Overall an easy purchase process, however frustratingly I was given the wrong part, which has cost me, as I had a mechanic doing work on my car, who was unable to complete the work as the part was incorrect - very frustrating.”

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Posted 8 years ago

“They did not make me "Happy" whilst the person serving me was great. The other guy who was chatting to his mate on his phone, couldn't stop F-ing this and F-ing that. Very disrespectful and rude.”

Helpful Report

(Coventry) - Posted 8 years ago

Hello Matt, Thank you for your review. We will pass on your comments to the area manager responsible for the branch to investigate and apologize for any embarrassment caused. Should you have any further comments to make, please do not hesitate to contact us at reviews@gsfcarparts.com with any additional information. Regards, GSF Web Sales Team

Posted 8 years ago

“the web site was clear, concise easy to use. I understood what I needed for my particular car”

Helpful Report

Posted 8 years ago

“Ability to buy online”

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Posted 8 years ago

“A great instore customer service. The website order/purchase was a bit 'unfriendly' though.”

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Posted 8 years ago

“Didn't really make me happy. I was waiting for 15 minutes to be served whilst you can hear other staff members waffling on in the background. One guy was serving two customers and they had a lot of parts to order, which left me standing there like a melon waiting for my apparently quick and easy "click and collect" order. Get more staff members. For something I had already ordered, I needed to be out there quickly but was quite delayed.”

Helpful Report

Posted 8 years ago

“cost was very good, but my mechanic says the ball joints are of poor quality and may need to be changed again in about six months”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. Sorry to read of your mechanics opinion. We carefully source all of our products including our own brand ones which offer excellent value for money whilst not compromising on quality. If there are any issues with your ball joints, they are covered under a 12 month warranty but should last much longer. If you have any concerns, please do not hesitate to contact us on the phone (0121 626 7981), live chat or via email. Kind regards, GSF Web Sales TEam

Posted 8 years ago

“Feel a bit let down on my last visit as ordered my items online to gain my discount only to find the shop didn't have all of them in stock. The web prices are not a true price as when in store they are marked on the shelf at a lower price, which is a bit of a con. Just give a true discount percentage from the correct store price.”

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Posted 8 years ago

“The website was useful but didn't like how you have several products which wasn't for my vehicle even though I put my reg in. Not enough Staff at your Birmingham branch has to stand at the till 45minutes waiting for my parts”

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Posted 8 years ago

“Quick delivery and on time.”

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Posted 8 years ago

“discount...”

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Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 55,730 reviews