GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,653 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices good quality”

Helpful Report

Posted 8 years ago

“The staff at Chedwell Heath are friendly and helpful. However, the online discount is a scam. GSF will increase the online prices, then provide a discount code! This is called cheating!”

Helpful Report

Posted 8 years ago

“Although I provided my Reg. No. the online click and collect choice of wiper blades did not correspond with those appropriate to my car. This was eventually sorted out by the Kirkstall Road, Leeds branch where staff could not have been more helpful.”

Helpful Report

Posted 8 years ago

“Price paid bears no resemblance to 'book' price. Why not just offer low prices instead of the constant barrage of % off discount events.”

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Posted 8 years ago

“Ordered 10L of brake cleaner and one was leaking so lost half..”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, i can see you have not contacted us with regards to this issue? Please call 0121 626 7981 and we will look at replace or refund the value of the bottle. Thanks GSF Car Parts.

Posted 8 years ago

“Grumpy staff”

Helpful Report

Posted 8 years ago

“I ordered for click and collect at my local Leamington Depot on Friday 3rd March and got an email back saying the items would be ready for collection on Tuesday 7th. On Monday 6th I had an email saying you haven't picked your parts up they would be held for 24hrs and then would go back on the shelf. On Tuesday 7th March i had an email saying my order had been cancelled, so had to ring Leamington to check they were still there for ma as per the first email. The whole process was very confusing.”

Helpful Report

Posted 8 years ago

“I have marked GSF's service 'Acceptable' as an overall assessment based primarily on (i) Their overall customer service, which I believe scores Very Good and (ii) The often publicised discounts (25% to 50%) which, in reality only bring prices down to what others offer. In other words, in my opinion, non discounted prices are generally on the high side and better 'bargains' can be found with other suppliers.”

Helpful Report

Posted 8 years ago

“Customer service are not very good thanks for service”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, if you have experienced an issue with the customer service standards at GSF, please email the details to reviews@gsfcarparts.com, we will be happy to take a look into your complaint. Thanks GSF Car Parts.

Posted 8 years ago

“Great discounts”

Helpful Report

Posted 8 years ago

“The ordering and collection process could not be easier. But to be honest the pricing lets GSF down a lot of the time. Cleaning and generic products are reasonable but a few specific car parts even with the 50% discount codes are still more expensive than rival motor factors”

Helpful Report

Posted 8 years ago

“Recently I purchased a master cylinder from GSF online, despite giving the reg. number they sent the wrong part. This is more down to Fiat being pants and has happened with this vehicle before, one quick phone call and a trip to town the next day and I had the correct part, that makes GSF win hands down against most of the other online seller's. My beef however was that when looking online for a contact number I discovered that I could have had a 50% discount!!! As a repeat customer they had e-mailed a code for 30% off... So they obviously don't value me as a customer. Ultimately I now feel ripped off. It may only be a £10 difference to them, but for me? I will be looking elsewhere next time.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. We offer a 30% discount on the website for new customers who enter their email address, all customers on our database will be sent deals/promotional emails as and when we offer them, these tend to go out in the very early hours of the morning. If you did not get the email with the bigger discounts on, it may be worth checking it hasn't gone into your junk folder. If you need any further assistance, please do not hesitate to contact us. Thanks Matt

Posted 8 years ago

“WITH SOME NICE DISCOUNT CODES”

Helpful Report

Posted 8 years ago

“After a week I had not received my items, luckily I wasn't in any quick need for them. The guy was really nice on phone and told me the pick had not printed out therefore not dispatched. Was a bit concerned that I had to contact.”

Helpful Report

Posted 8 years ago

“Ordered several parts through PayPal, took around 3 weeks to arrive due to processing, which I can understand. Ended up sending the wrong part after all that. To their credit, the customer service department were extremely quick to resolve and post out the right part.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, the initial delay in sending the products was due to the funds being held. I am sorry the warehouse team made an error when sending the product, we have logged this and it will be dealt with internally. I hope the correct part has now been delivered and all is well. Thanks Matt @ GSF Car Parts.

Posted 8 years ago

“On line stock is poor had to up head office due to no stock thount out stock numbers out of date lot of hassle to sort out. Second order was sent wrong part. Caused a head ack. So had car of road for extra day due to this. But happy with things was sorted. Great offers on parts up half price”

Helpful Report

Posted 8 years ago

“Had the parts i wanted with a discount”

Helpful Report

Posted 8 years ago

“Ordered a new washer pump for my car after entering my reg number and it telling me these model would fit my car. Upon collecting the part from the store I got home and found the pump had completely the wrong connectors and would not fit my car as the connectors were completey incompatible. It was a minor inconvenience and I returned the next day for a full refund without hassle.”

Helpful Report

Posted 8 years ago

“Ordered a full set of parts to carry out service. X2 parts where the wrong ones.”

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Posted 8 years ago

“I entered my car registration details and ordered the part which the part finder said would fit my vehicle. I had to collect the part and was disappointed to discover the the part did not fit and I had to take it back.”

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Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,653 reviews