GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,645 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first order no problems second order for brake shoes wrong part no for the year required thaught i was saving money but after traveling for a refund i was out of pocket”

Helpful Report

Posted 8 years ago

“Great discounts given. Frustrating using the online search. Gives lots of different options that "could" fit my vehicle. Where other suppliers are more precise”

Helpful Report

Posted 8 years ago

“First to say that any parts I have ordered online from GSF always are the best quality and fit and packaging is second to none. The only complaint I have is the wait for delivery is far too long compared to other suppliers and twice this has led to two of our vehicles being off the road for almost a week in the last year.”

Helpful Report

Posted 8 years ago

“It is a very good thing that GSF send you emails (weekly) informing you that there is a 54% discount on everything for any particular weekend. The only thing is that the price for EVERY ITEM online varies dramatically to the price in store, it's rather more expensive online. Is that because they are trying to make the difference in a monetary way to cover the huge discount?”

Helpful Report

Posted 8 years ago

“I ordered some brake pads on the click & collect option. I had an email straight away saying to collect on Tuesday. So far so good. On Monday morning I had an email telling me to collect my item and that it would only be held for 24 hrs. So I went to the store and they said it wasn't in stock until the Tuesday (as per the original email). So I had to make another trip on Tuesday to collect. Shortly after collecting my item I was sent another email saying that as I had not collected my item in time it was now being returned to the stores !! So parts / service in store was all great. However - Confusing / conflicting emails were not and cost me money/time and inconvenience in making a wasted trip.”

Helpful Report

Posted 8 years ago

“Availability of parts, known brands available, website, especially the garage section (for owned vehicles)”

Helpful Report

Posted 8 years ago

“Good website easy to order. But when i went to pick up my order i had to wait 20 min to be served and there was only one customer in front of me and his order can to 2.70 mmmm Please also sort walkins.”

Helpful Report

Posted 8 years ago

“item was in stock, but only one person to serve, and he spent 20 minutes opening a trade account for the only other customer there! no other staff came to serve, so nice item, but let down by poor service”

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Posted 8 years ago

“Rather annoyed that I bought filters online and have been given the wrong oil filter and I can't just exchange over the counter”

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Posted 8 years ago

“Ordered wheel bearing online having entered my car reg to confirm it was a suitable one for my vehicle. Mechanic said it was wrong one! Called GSF and they advised me unfortunately their website doesn't always show compatible parts, however there internal database does. Sales Assistant was very helpful in finding me the right part, just a little annoyed that this meant car being stuck in the garage and extra day!”

Helpful Report

Posted 8 years ago

Hi Kanika, Thank you for your review. The website is designed to show parts suited to your line of vehicle, naturally, changes happen during in production and we have to cater for this by showing all possible options. In 99% of cases where there is more than one choice, we will list the fitment criteria along side the part to aid you in narrowing it down. We are sorry on this occasion this data may not have been clear or missing. Thanks GSF Car Parts

Posted 8 years ago

“Parts were well priced in the weekend discount, quick delivery, but I ordered 2 car batteries and four 1litre LHM fluid, the LHM were packed in sealed plastic bags but the placed on top of the batteries in the same box allowing the batteries to move. The batteries did not have there transport bungs in and were not in plastic bags so the battery acid leaked out, not nice for the delivery driver, and a mess that is not nice to clean up. Please GSF when sending out batteries put the transport bungs in and put the batteries in a sealed bag in a box of there own. Would have got 5stars if this had been done.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry to hear that the product packaging was not adequate. All batteries should be shipped in specialised packaging to prevent damage and spillage, there is no evident reason why your order was packaged in this manner. I have passed your comments onto the warehouse management team to investigate. If there is any outstanding issues with the batteries, please contact us on 0121 626 7981 so we can get it resolved. Thanks Matt @ GSF Car Parts.

Posted 8 years ago

“Easy to use and lots of branches”

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Posted 8 years ago

“Great service, but wish you had a branch nearer to Bexleyheath. Costs me £4 extra due to toll fees”

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Posted 8 years ago

“The parts were in stock according to website but were not at the store when I went to collect. Had to come back to store 2 hours or so later to get the parts”

Helpful Report

(Stoke) - Posted 8 years ago

“Sent parts”

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Posted 8 years ago

“Product arrived in good time and seems to be of expected quality.”

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Posted 8 years ago

“Having ordered a Bosch battery for my Volvo, I planned to collect it the next day. A mid morning phone call revealed it was not yet in stock but would be after 2 pm. Arriving at 3 pm I was offered a different battery as the Bosch had been dropped during unloading and was truly goosed. Everyone behind the counter, in unison, assured me the Yuasa replacement was a better battery, but it was noticeably taller. Taking great care not to damage the Yuasa, on my watch, it was installed with the minimum of clearance under the bonnet. Bearing in mind that No Good Deed Goes Unpunished, extra plastic insulation was added to each terminal to reduce any chance of an overhead short circuit. Proper job. Next day off to France, my P reg Volvo never missed a beat, laden 4 up and a big top box too. Big question, will this Yuasa last as long as the 9 years I got from the Bosch S4 ??? These modern batteries don't allow you to add EDTA, so that is progress is it ? James”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am glad to hear the branch maintained communication with yourself throughout the process and they was able to sort out a suitable replacement as not to inconvenience you. Yuasa are brilliant batteries, it should provide you with many years of service. Thanks GSF Car Parts

Posted 8 years ago

“Not happy! I ordered two items online, one of which didn't fit, even though the website showed it as compatible. Returned item to store, but could not get immediate refund as they had to return it to main depot, who are supposed to refund me in due course.”