GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,730 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were well priced in the weekend discount, quick delivery, but I ordered 2 car batteries and four 1litre LHM fluid, the LHM were packed in sealed plastic bags but the placed on top of the batteries in the same box allowing the batteries to move. The batteries did not have there transport bungs in and were not in plastic bags so the battery acid leaked out, not nice for the delivery driver, and a mess that is not nice to clean up. Please GSF when sending out batteries put the transport bungs in and put the batteries in a sealed bag in a box of there own. Would have got 5stars if this had been done.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry to hear that the product packaging was not adequate. All batteries should be shipped in specialised packaging to prevent damage and spillage, there is no evident reason why your order was packaged in this manner. I have passed your comments onto the warehouse management team to investigate. If there is any outstanding issues with the batteries, please contact us on 0121 626 7981 so we can get it resolved. Thanks Matt @ GSF Car Parts.

Posted 8 years ago

“Easy to use and lots of branches”

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Posted 8 years ago

“Great service, but wish you had a branch nearer to Bexleyheath. Costs me £4 extra due to toll fees”

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Posted 8 years ago

“The parts were in stock according to website but were not at the store when I went to collect. Had to come back to store 2 hours or so later to get the parts”

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(Stoke) - Posted 8 years ago

“Sent parts”

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Posted 8 years ago

“Product arrived in good time and seems to be of expected quality.”

Helpful Report

Posted 8 years ago

“Having ordered a Bosch battery for my Volvo, I planned to collect it the next day. A mid morning phone call revealed it was not yet in stock but would be after 2 pm. Arriving at 3 pm I was offered a different battery as the Bosch had been dropped during unloading and was truly goosed. Everyone behind the counter, in unison, assured me the Yuasa replacement was a better battery, but it was noticeably taller. Taking great care not to damage the Yuasa, on my watch, it was installed with the minimum of clearance under the bonnet. Bearing in mind that No Good Deed Goes Unpunished, extra plastic insulation was added to each terminal to reduce any chance of an overhead short circuit. Proper job. Next day off to France, my P reg Volvo never missed a beat, laden 4 up and a big top box too. Big question, will this Yuasa last as long as the 9 years I got from the Bosch S4 ??? These modern batteries don't allow you to add EDTA, so that is progress is it ? James”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am glad to hear the branch maintained communication with yourself throughout the process and they was able to sort out a suitable replacement as not to inconvenience you. Yuasa are brilliant batteries, it should provide you with many years of service. Thanks GSF Car Parts

Posted 8 years ago

“Not happy! I ordered two items online, one of which didn't fit, even though the website showed it as compatible. Returned item to store, but could not get immediate refund as they had to return it to main depot, who are supposed to refund me in due course.”

Helpful Report

Posted 8 years ago

“Parts not as described or pictured returned for refund Y”

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Posted 8 years ago

“no comment”

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Posted 8 years ago

“Parts were good. But when i was returning a set of brake pads because i was given the wrong part number, i was shouted at by a member of staff”

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(Heathrow) - Posted 8 years ago

Hi, Thank you for leaving a review. I am sorry if you have experienced an issue with a member of staff within the store, naturally we do not expect our staff to behave like this nor is it tolerated. If you can please forward the incident details to reviews@gsfcarparts.com, we will look into the matter. Thanks GSF Car Parts.

Posted 8 years ago

“I found the part I was looking for a reasonable price. Staff at the reception were not helpful though. There was a notice to ask staff for a free battery check but the reception lady said, she didn't know anything about it and she was tio busy to inquire. I was shocked at the response!”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry that you were dealt with in such a manner, all staff are expected provide a top level of service and be aware of all current offers/promotions and services we offer. I will forward this onto the branch manager for review. Thanks GSF Car Parts.

Posted 8 years ago

“Best price on the parts but very annoyingly given the wrong part when collecting!! This costs time and more money!!”

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Posted 8 years ago

“Friendly service quite good most of the time.”

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Posted 8 years ago

“speed product and efficiency”

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Posted 8 years ago

“Always be ready to answer phone as fast as quickly as possible”

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Posted 8 years ago

“Good online service, quick delivery... Price was good once discount applied. The product it's self did require a little trimming in order to fit properly though.”

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Posted 8 years ago

“Easy online ordering with the click and collect facility. Good value with discount”

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Posted 8 years ago

“There was no problem when item had to be returned”

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Posted 8 years ago

“When sending parts, based on the customers vehicle registration number, pleas ensure you send the correct parts. My Brembo brake pads did not fit the calipers, resulting in me having to buy another set of pads from the garage doing the work. And at just over £90 for the pair, they weren't cheap!!”

Helpful Report

Posted 8 years ago

Hello Ian, Thank you for your review. Most vehicles now have multiple choices of parts because of options when the vehicle is new. This means that we display a list of components that are suitable for the make and model of your vehicle, one of which will be correct for you specific requirements. Where we give a choice of products and you are not sure which one is correct, we urge you to contact us for assistance so we can help identify which type you need and stop the hassle when you order the wrong parts, We can be contacted on the phone 0121 626 7981, live chat via our website or via email at website.sales@gsfcarparts.com. There is also the option of contacting your local branch for assistance. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 55,730 reviews