GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,722 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line ordering not straight forward, especially when having to pick the exact part, this is then a problem when picking up from a branch, as although they may be then able to define & supply the correct part, they cannot match the on line price. I have had occasions when even buying direct from a branch, that I have been given the wrong part. Therefore I think more flexibility when any parts may be picked wrong online, should allow the branch to give the same discounts. Otherwise, as happened recently I had to take my custom elsewhere , where the price was matched & the parts picked there.& then rather than go through the online process again & with the possibility of further miss matching & then not being able to walk out with the correct parts, unless paying non discounted prices.”

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Posted 8 years ago

“The part I ordered was poor quality and broke when I attempted to fit it. I then purchased a replacement from the main dealer which was equal price but higher quality.”

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Posted 8 years ago

“Great products. However had to go to pick up some other parts on sat. Checked the Web site. And states they are open until 4pm so arrived at 3.30pm and they were closed.....and was told.it was because they were short staffed....to me that's no excuse to close early. Wish I could leave work early....”

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Posted 8 years ago

“Found the right part”

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Posted 8 years ago

“great price”

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Posted 8 years ago

“The parts are not correct so I will have to send them back. And lack of stock means I can't buy what I want for my car. The service is good however and keenly priced.”

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Posted 8 years ago

“Cheap prices however, not all items in stock.U”

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Posted 8 years ago

“Placed two orders on line. One order was not available in store until Tuesday. On Monday i am receiving emails telling me I have not collected my order and the items will be put back on the shelf. I phoned store and asked if i could collect both orders together on Tuesday, i was told all the items would be available for collection on Tuesday. On Tuesday i had further emails sayin you have not collected your order. When i went to collect it half the order was out of stock so had to go back on Wednesday to collect it. Email system does not work guys. All good in the end tho.”

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Posted 8 years ago

“It's fit easily to my car”

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Posted 8 years ago

“first order no problems second order for brake shoes wrong part no for the year required thaught i was saving money but after traveling for a refund i was out of pocket”

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Posted 8 years ago

“Great discounts given. Frustrating using the online search. Gives lots of different options that "could" fit my vehicle. Where other suppliers are more precise”

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Posted 8 years ago

“First to say that any parts I have ordered online from GSF always are the best quality and fit and packaging is second to none. The only complaint I have is the wait for delivery is far too long compared to other suppliers and twice this has led to two of our vehicles being off the road for almost a week in the last year.”

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Posted 8 years ago

“It is a very good thing that GSF send you emails (weekly) informing you that there is a 54% discount on everything for any particular weekend. The only thing is that the price for EVERY ITEM online varies dramatically to the price in store, it's rather more expensive online. Is that because they are trying to make the difference in a monetary way to cover the huge discount?”

Helpful Report

Posted 8 years ago

“I ordered some brake pads on the click & collect option. I had an email straight away saying to collect on Tuesday. So far so good. On Monday morning I had an email telling me to collect my item and that it would only be held for 24 hrs. So I went to the store and they said it wasn't in stock until the Tuesday (as per the original email). So I had to make another trip on Tuesday to collect. Shortly after collecting my item I was sent another email saying that as I had not collected my item in time it was now being returned to the stores !! So parts / service in store was all great. However - Confusing / conflicting emails were not and cost me money/time and inconvenience in making a wasted trip.”

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Posted 8 years ago

“Availability of parts, known brands available, website, especially the garage section (for owned vehicles)”

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Posted 8 years ago

“Good website easy to order. But when i went to pick up my order i had to wait 20 min to be served and there was only one customer in front of me and his order can to 2.70 mmmm Please also sort walkins.”

Helpful Report

Posted 8 years ago

“item was in stock, but only one person to serve, and he spent 20 minutes opening a trade account for the only other customer there! no other staff came to serve, so nice item, but let down by poor service”

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Posted 8 years ago

“Rather annoyed that I bought filters online and have been given the wrong oil filter and I can't just exchange over the counter”

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Posted 8 years ago

“Ordered wheel bearing online having entered my car reg to confirm it was a suitable one for my vehicle. Mechanic said it was wrong one! Called GSF and they advised me unfortunately their website doesn't always show compatible parts, however there internal database does. Sales Assistant was very helpful in finding me the right part, just a little annoyed that this meant car being stuck in the garage and extra day!”

Helpful Report

Posted 8 years ago

Hi Kanika, Thank you for your review. The website is designed to show parts suited to your line of vehicle, naturally, changes happen during in production and we have to cater for this by showing all possible options. In 99% of cases where there is more than one choice, we will list the fitment criteria along side the part to aid you in narrowing it down. We are sorry on this occasion this data may not have been clear or missing. Thanks GSF Car Parts

Posted 8 years ago

“Parts were well priced in the weekend discount, quick delivery, but I ordered 2 car batteries and four 1litre LHM fluid, the LHM were packed in sealed plastic bags but the placed on top of the batteries in the same box allowing the batteries to move. The batteries did not have there transport bungs in and were not in plastic bags so the battery acid leaked out, not nice for the delivery driver, and a mess that is not nice to clean up. Please GSF when sending out batteries put the transport bungs in and put the batteries in a sealed bag in a box of there own. Would have got 5stars if this had been done.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry to hear that the product packaging was not adequate. All batteries should be shipped in specialised packaging to prevent damage and spillage, there is no evident reason why your order was packaged in this manner. I have passed your comments onto the warehouse management team to investigate. If there is any outstanding issues with the batteries, please contact us on 0121 626 7981 so we can get it resolved. Thanks Matt @ GSF Car Parts.

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 55,722 reviews