GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,722 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick but brake pads are wrong size”

Helpful Report

Posted 7 years ago

Hello and thanks for your review. It appears that you have ordered the wrong option for your vehicle. We usually will list more than on option for your vehicle and if you don't know which one is correct from the images or criteria, it is best to contact your local branch or our web sales team on 01216267981 or live chat prior to placing the order so we can help you get the correct parts first time. We will be happy to assist in getting you the right parts if you contact us or your nearest branch with your reg number. Kind regards, GSF Web Sales Team

Posted 7 years ago

“Gsf's service is acceptable, I understand promotions well, but I find it personally disgusting when the is a 56% off voucher every weekend and there still making money on parts at these discount levels. Why cant they just sell at these reduced prices all the time, you'd have to be really desperate to purchase anything at full price ever.”

Helpful Report

Posted 7 years ago

“I used the click and collect service and made my collection of the order on a Saturday morning. There was obvious a staffing issue with there only being one member of staff on the desk. He was on the phone when I arrived and there was a delay of some time before I was served. However when off the phone, I was served in a quick and efficient manner with my order already prepared to be handed over to me.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. I am sorry there was a delay in you being served in store, i have passed your comments over to branch manager to ensure the staffing of the counter is reviewed on Saturdays. Thanks Matt - GSF

Posted 7 years ago

“Sadly the filter is the wrong size, too big, so doesn’t fit into the air box”

Helpful Report

Posted 7 years ago

“not completely happy as the prices are not as competitive as before, I only bought as it was the make of part I wanted .Please sort your prices and why is it you only stock one make of oil at an exorbitant price???”

Helpful Report

Posted 7 years ago

“That's good 2 get ur order ready whenever it is with the promotion reduction sometimes”

Helpful Report

Posted 7 years ago

“Was disappointed thst my order was not ready as I place it on Sunday 3 pm which stated pick with in hour but picked it on Monday after 9.30”

Helpful Report

Posted 7 years ago

“Ordered 4 spark plugs One was wrong size had to go to halfords for a replacement as gsf was closed”

Helpful Report

Posted 7 years ago

“The part I required was on ebay for 13.38 so I phoned gsf at Smethwick was told 19.00 so questioned this and was told it was Internet price therefore I registered,ordered part went to store with email confirmation then was told 25.00 questioned again sorted out but paid 14.40 so god only knows where the 13.38 ones gone”

Helpful Report

Posted 7 years ago

“Offers for over 50% off makes the prices competitive.”

Helpful Report

Posted 7 years ago

“Online shop shows products available and takes the order but when I drive three miles to my local shop I have found recently on two occas sions the items are out of stock ! What is the whole point of reserving them if the system does not work.I believe the problem is gsf in chadwell heath no longer make up the orders on the shelf when reserved, instead they simply leave the paper orders in a pile and only search for the stock when you visit leaving a timeframe for the shop to sell to others. Very frustrating and off putting”

Helpful Report

Posted 7 years ago

“Good quailty. Online service. Easy to order before hand”

Helpful Report

Posted 7 years ago

“I used the Click and Collect service, unfortunately the parts they listed as having in stock they didn't, so they kept me waiting for three days for parts to be delivered from another store, which only half of the parts brake discs were delivered, I had an email saying they are having more brake pads sent from another store, so I had to cancel half of the order and go elsewhere for the pads as I couldn't wait any longer for Parts they said they had in stock.”

Helpful Report

Posted 7 years ago

“the staff were excellent very helpful and arrived checked they had the part then use online service to order to get a 56% discount as online discount codes they done use in store the problems were twice had to go there to change the part as was wrong with third time to take the part back to get refund got from another rival store first time the part was right”

Helpful Report

Posted 7 years ago

“They didnt make me happy, The staff were more interested in quizing each other on football the getting off there arses to serve customers. I felt sorry for the young girl on the counter who was serving.”

Helpful Report

Posted 7 years ago

“PARTS ARRIVED THE FOLLOWING DAY. ONLY ISSUE I HAVE IS IF I HAD ORDERED THE FOLLOWING DAY I WOULD HAVE GOT A 56% DISCOUNT RATHER THAN THE 15% WHICH WOULD HAVE SAVED ME MORE THAN £60”

Helpful Report

Posted 7 years ago

“Placed 2 orders. 1 arrived. 1 did not. Contacted GSF, who did nothing. Still waiting for parcel or refund, over 2 weeks later.”

Helpful Report

Posted 7 years ago

“Not particularly as first of all they gave us the wrong one and we had to drive from Bracknell to Heathrow twice that day - it severely delayed us in our days activities as well!”

Helpful Report

Posted 7 years ago

“I wouldn't say it was the best experience. I reserved a mirror glass ( stick on ) for the following morning using the click and collect function on the website. I turned up and no part was there and was told to come back in the afternoon so they could get it in, returning to the store I picked up the glass, returned home to fit and the glass although the correct shape was way too big and wouldn't even fit inside the housing. I subsequently had to return the next day again to obtain a proper mirror glass which was in stock. 3 journeys was not ideal.”

Helpful Report

Posted 7 years ago

“Some parts available but not everything I required. Had to wait too long to be served at the counter.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 55,722 reviews