GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,659 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in my registration and chose a Bosch battery. Collected it next day but it was the wrong (physical)size. Day after changed it for a Banner battery with no problem.”

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Posted 8 years ago

“when they offer high discounts”

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Posted 8 years ago

“Good need more”

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Posted 8 years ago

“I was happy to purchase the parts I needed in one of the '12 days of Xmas' sales. 48% off was great. There was some confusion regarding ordering online and collecting in store. The wording and instructions regarding collecting in store and time limits etc could be improved. I ordered Friday for a collection Monday. I was under the impression I had 24hrs after the collection date to pick up. But I received an email on Tuesday morning saying my order was cancelled. I called the store and this was confirmed and I was told I could not repurchase at the discounted price. Then the following day I was called to ask if I still was going to collect the parts! I did and I'm happy with them. I think the link between online and in-store maybe needs some work. Thank you”

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Posted 8 years ago

“People were just hardly friendly. Not too keen to serve properly!”

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Posted 8 years ago

Hi, Thank you for your review, i am sorry you have encountered an issue in store. If you can please forward further information about your visit to reviews@gsfcarparts.com, we will be happy to look into it for you. Thanks GSF

Posted 8 years ago

“I bought brake discs and pads for my Passat. The discs fitted perfectly. However, the spring clips on reverse of two of the pads were significantly larger than those on the VW parts I was replacing. As the spring clips were larger they were very difficult to squeeze inside the ring of the caliper pistons. I had to use a pair of long-nosed pliers to compress the springs and then push home into the piston. Just though you'd like to know my experience.”

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Posted 8 years ago

Hi, Thank you for your review. If you can please forward your vehicle registration to reviews@gsfcarparts.com, along with your order number, we will take a look into this for you. Thanks GSF Car Parts

Posted 8 years ago

“The price was excellent but having paid for the next day postage, the battery was delivered 3 days later. No refund?”

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Posted 8 years ago

Hi, Thank you for your review. Due to the nature of the item ordered, we can only send it via a 48hr service as per our delivery information. https://www.gsfcarparts.com/delivery-infomation I will get our customer service team to ensure the refund is processed today for you. Thanks GSF Car Parts.

Posted 8 years ago

“well stocked”

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Posted 8 years ago

“Not so happy with customer service, guy on a till wasn't nice and sounded like he did not wanted to help, and wanted to get rid off you”

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(Lincoln) - Posted 8 years ago

“The clutch I ordered for my Zafira MK1 turned out to be the wrong part. Even though I entered my cars registration plate on the website. I phoned up and was sent a replacement that I was assured was the right one, but that turned out to be wrong too.. Ended up getting a complete refund and going elsewhere.”

Helpful Report

Posted 8 years ago

Hello Daryn, Thank you for you're feedback. The Clutch and Slave cylinder you have ordered on this order reference is for a Ford Focus Petrol so we are very confused as to how you ordered this for a Vauxhall Zafira. If you could email us your registration number to reviews@gsfcarparts.com, we would like to look into what happened for you to order such a wrong component. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Click and collect order online it was shown in store arrived at the store and was told they didn't have it and had to return on another day wasted trip and time not very good service this time usually have no problems.”

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(Sheffield) - Posted 8 years ago

“It didnt make me happy”

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Posted 8 years ago

“Good discount on parts and a very quick delivery - unfortunately the alternator pulley was described as manufactured as a premium quality. When it arrived it was manufactured by a company I'd never heard of and appears to be of inferior quality - still I guess you get what you pay for with these highly discounted prices!”

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Posted 8 years ago

Hello Andy, Thank you for your review. Your alternator pulley will either have been branded Ruville or ZEN, both of which are OE quality brands in the box and both have an excellent reputation for quality. If you are not happy with what you have received, we are happy to have the item back provided it has not been fitted. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Generally helpful counter staff, competitive prices, and reasonable quality spares with one or two exceptions, but then quality expectations versus cost are generally more than met”

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Posted 8 years ago

“The parts came quickly and was informed when it was dispatched however I placed the order twice as the first time I ordered I never received a confirmation of the order and I'm now stuck with a part I don't need.”

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Posted 8 years ago

“Packaging is rubbish exhaust was damaged”

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Posted 8 years ago

Hi, Sorry to hear an item has arrived damaged, GSF take every precaution possible to protect items in transit. If you can please forward pictures of the damage and your invoice details to reviews@gsfcarparts.com, we will happily get this resolved ASAP for you. Thanks Matt - GSF Car Parts.

Posted 8 years ago

“Slightly disappointed. Purchased 2 bulbs. 1 works. 1 does not work.”

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Posted 8 years ago

Hi, Thank you for your review, we will be in contact shortly to get this resolved. Thanks Matt - GSF Car Parts.

Posted 8 years ago

“Had the item i needed in stock”

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Posted 8 years ago

“Price was good, was the wrong part though...............”

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Posted 8 years ago

“Overall an easy purchase process, however frustratingly I was given the wrong part, which has cost me, as I had a mechanic doing work on my car, who was unable to complete the work as the part was incorrect - very frustrating.”

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Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,659 reviews