GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,797 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great, but I was under the impression as I keyed my registration that any part I chose from the list would be suitable, this wasn't the case & therefore I chose the best deal which in turn did not fit my vehicle, in small letters in mentions 'sports pack' & 'non sports pack'. Maybe not GSF fault, maybe Mercedes but it sure made things difficult. If you have to put your registration in, its should be 100% to your exact model/year of vehicle.”

Helpful Report

Posted 10 years ago

Hello and thank you for your comments, It is unfortunately true that there can be alternative parts of the same type that are listed for your vehicle. As you mention, we try and list additional information against each variation to assist in making the correct decision when ordering your parts. We are more than happy to try and supply the correct parts to you and apologize for any inconvenience when you can't fit the parts that you've ordered. Let us know if we can be of any assistance via live chat on our website, call us on 0121 626 7981 or drop us an email to website.sales@gsfcarparts.com Kind regards, GSF Web Sales Team

Posted 10 years ago

“Items satisfsctory and fit for purpose. It would be a good idea to give the make of item on the website”

Helpful Report

Posted 10 years ago

“Hi I was a buy a part, but it is not the, right part..... So I have to go back, in high Wycombe, for find in the store, Audi, the good part Thanks”

Helpful Report

Posted 10 years ago

“service o.k. good price, no ques”

Helpful Report

Posted 10 years ago

“Didn't get any discount applied in store on click and collect order. Staff were very helpful tho'”

Helpful Report

Posted 10 years ago

Thanks for your comments. All voucher codes must be redeemed when either reserving items via click and collect or at point of payment in checkout. Your reservation price is the price you will pay in store on collection. If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Easy enough but Eurocarparts are. Much cheaper for most parts. Come to GSF for parts not available at other outlets. GSF need to be more cost effective compared to CarParts4Less and Eurocarparts to get more of my business.”

Helpful Report

Posted 10 years ago

“told me to put in my reg number for correct part wanted wipers 21 " sent 18" told me to send them back that would of cost me £5.90 wipers were only £9”

Helpful Report

Posted 10 years ago

Hello Raymond, Thank you for your review. Looking at your order number, what you purchased was a 16 inch wiper blade: WIPER BLADE - 16 INCH SKU: 939AA1601 If you received an 18 inch blade, then we apologize for the mis pick and will happily sort the error out for you, but you will note from your order, you did not order 21 inch blades. If we can be of further assistance, please feel free to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“feedback would have been better if the parts were the correct item and to be told that they dont do the correct part didnt help much. bit of a wasted journey..”

Helpful Report

Posted 10 years ago

“Product arrived more or less as forecast. The 728i radiator breather valve was correctly labelled on the packaging however the dimensions did not match those advertised online. 2.5mm short on the threaded length and the thread size questionable. It would not tighten properly into the housing. Still to speak to GSF.”

Helpful Report

Posted 10 years ago

“When ordering my part, it informed me that it might not fit the car after I put in the correct registration. I picked up part and it was wrong luckily they had what I wanted in stock, otherwise could of been a waste of journey.”

Helpful Report

Posted 10 years ago

“I've ordered quite a few parts recently for a restoration and have been good value and delivered on time etc. Disappointing situation today when I called customer service to explain that the parts I received didn't match either the photo of the product on the website (which was correct) or the original part I had removed. After 15 mins of going round in circles on the phone I was told that if I wasn't happy I could return them to my local store for free - a 30 mile trip each way is not exactly free! or post back at my expense. The 'Bargain' discount I got online doesn't seem such a bargain now as I'm left with parts that will not be going on my car.”

Helpful Report

Posted 10 years ago

“Easy website, swift delivery. Part was slightly damaged but I did not notice until I just finish the complicated fitting”

Helpful Report

Posted 10 years ago

“Ordered rear silencer and clamp for a citroen C4 by reg number , rear silencer fitted great but the clamp supplied was to small (58mm} although the part number was correct and this corresponded to 60mm your your site , had to source part locally as to far to go back”

Helpful Report

Posted 10 years ago

“Great price, great quality part. Could improve on the customer service side though, was stood at the counter for 10 minutes before anyone asked if I was being served. Multiple people walked past and not one stopped. Apart from that all was good.”

Helpful Report

Posted 10 years ago

“Despite putting reg in the wrong oil filter arrived. Called and was told I should have checked build date. My car is 2009 and they had pre 2007 filters in the list??? So def don't rely on the parts that come up and double check this”

Helpful Report

Posted 10 years ago

Thank you for your comments. Sorry that you ordered the wrong part for your vehicle. Unfortunately a model of car can be manufactured over a number of years and components be changed throughout the production timeline. This is why we include wherever possible additional criteria on each part, such as year to or from, engine code restrictions, etc, etc which is aimed towards you making an informed decision on what part you require. We have a dedicated page that gives hints and tips on how to identify the correct parts and reduce the risk of ordering the wrong ones: http://www.gsfcarparts.com/buying-guide If we can be of further assistance, please do not hesitate to contact us. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Not sure why I've been asked to write this review for something I reserved but didn't buy. I found an alternative part elsewhere that was not only more suitable but cheaper. Whenever I see something like 33% off this month, it just makes things look overpriced by 33% next month, and of course the same for last month. Why not have consistent pricing; where I won't feel ripped off one month and pay the going rate another.”

Helpful Report

Posted 10 years ago

“Nothing to complain about so far although the part I ordered and paid for on 9th November is still awaited at the time I write this (08.49 14.11.14)”

Helpful Report

Posted 10 years ago

“I had ordered the part for my daughters AudiTT and planed to fit it over this weekend. Due to the poor weather I was unable to get to my local GSF and have now been informed that my order has been cancelled. I had contacted my local GSF on Tuesday regarding the refund on the old brake caliper. I had ordered the caliper with a 30% voucher code, have I now lost that discount?”

Helpful Report

Posted 10 years ago

Hello Gerard, Thank you for your review. We have to have a time limit on click and collect orders and chose 3 working days because if a part is needed, it is usually straight away, so if it's not collected within three days, it is probably not required any more and the branch needs to release the stock so it can be sold. Obviously there are exceptions to the rule as in this case. The discount was a timed offer, so as the discount coupon has now expired, that coupon cannot be applied to any new order. We always aim to provide best value on the parts we supply and regularly send our news letter customers special offers and currently have a special discount for click and collect customers which can be seen at the basket. Just remember to enter the code. Kind regards, GSF Web Sales Team

Posted 10 years ago

“Fog light ok, arrived next day as promised. Fog light bulb, not right. Wrong fitting so ended up having to go elsewhere and paying a lot more for a bulb. Didnt work out much cheaper than buying from main dealer because of this (as main dealer part came with the bulb)”

Helpful Report

Posted 10 years ago

“No point in doing click and collect, as what I ordered was not ready and still had to wait 15 minutes for them to pick it.”

Helpful Report

Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 55,797 reviews