GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,724 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The time saved by ordering online was quickly lost by the wait at the store. Gsf van parked in the disabled Bay, staff all " pre occupied ". Armed with my email and order references all I'm asked for is my name. The another wait while they go and pick the Order (the one confirmed as being ready) Plenty of improvement available!”

Helpful Report

Posted 10 years ago

“To be honest with you!.....I am diasapoint about the product!....Way!? because the one size about nuts it's on the website and other size it's on his real seeing(so post to be 21 but it's 20!......WAY!?”

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Posted 10 years ago

“Its ok nothing special.”

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Posted 10 years ago

“Went to my local GSF store to collect, service was quick and efficient. A couple (clearly inexperienced at repairing cars) were in the queue in front of me asking for advice. They wished to buy top up oil for their ford vehicle. They had used 5w40 instead of 5w30 previously. I was particularly concerned about the advice given to them. They were correctly told that the 5w40 they had used was a bit thick but they were also told that it would ruin the engine, the whole engine might be damaged by now and the thicker oil will 'ruin the fuel injectors'. Quite how engine oil affects fuel injectors I am struggling to understand. It seemed the advisor was scaring them into buying a full oil change than the top up they asked for with totally false advice. Although the service I recieved was good I found it worrying that counter staff at GSF would dispense such false advice or lies. Either the counter staff member in question was not qualified to give that kind of advice or purposely making false claims to sell something to the unfortunate customer. Either of which i find is not acceptable customer service. I felt you should be aware.”

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Posted 10 years ago

“Guy's at the reception was busy using mobile phone. I need to wait till they finish. Then they serve me nicely.”

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Posted 10 years ago

“Wrong part sent contacted GSF who stated correct part cannot be sourced. Should be a pretty regular Audi part. Item returned for refund”

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Posted 10 years ago

Hello and thank you for your review. We are sorry to read that the part you ordered wasn't the correct one for your car. We will be happy to refund when it arrives back here. Sorry in this instance it appears we were not able to help you. If you have any further queries, please do not hesitate to contact us. Kind regards, GSF Web Sales team

Posted 10 years ago

“Part doesnt fit not much interest from branch”

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Posted 10 years ago

“Happy with products and service but a bit puzzled and disappointed that my Mercedes-Benz Club discount did not apply because I had chosen click and collect. I was told it would have applied had I just come into the store! You clearly have a strange computer system. I happen to be the Chairman of the Mercedes-Benz Club (10,000+ members) and we have had a discount deal with GSF for many years and I know many of our members are customers because of this. It was the first time I had ordered parts from you hence my disappointment.”

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Posted 10 years ago

Hello Brian, Thank you for your comments. Please could you email website.sales@gsfcarparts.com with your contact details for us to discuss further? Kind regards, GSF Web Sales Team

Posted 10 years ago

“The part I ordered for on line delivery was supplied incorrect (turbo-actuator), despite supplying the reg number of my vw golf. The actual on-line buying process was easy and quick. I returned the item to the fort site/bham for credit, which was actioned immediately after waiting for more than 20 mins at the parts counter.!!, just one person serving?? The on-line service is to be complimented, be prepared to wait if doing click and collect, I suggest engaging in on-line chat before ordering to ensure the correct part in suitabiliity terms arrives first time( compare images/dimensions/connections/colour/part no's). I will use the facility again, prices are keen.”

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Posted 10 years ago

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Posted 10 years ago

“I purchased a wiper blade for my car I walked in I paid I was handed the wiper blade I walked out”

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Posted 10 years ago

“Reserved a part online. I was left waiting for several minutes without acknowledgement when I went to collect despite being able to see several people in an office and ringing bell on counter. When somebody did come to the desk I was dealt with quickly and politely. In summary mixed feelings on this, good price though.”

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Posted 10 years ago

“website needs improvement service good”

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Posted 10 years ago

“Ordered parts on line to collect but one of the pair was not in stock.”

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Posted 10 years ago

“parts and delivery were very good, but feel cheated with the 33% discount as i payed £22.75 and gsf have same parts on ebay for £17”

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Posted 10 years ago

“Good service but sent me a 33% off voucher the day after I'd purchased which took the shine off things....”

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Posted 10 years ago

“I ordered a car part on the internet via the 'click and collect' system. Unfortunately, the part was about 20% more expensive when I came to pay for it. But I did pay the extra as a friend was waiting for me and I didn't have time to argue. Sad really. But I shall continue my 30year association with GSF. Best regards Terence Cooper”

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Posted 10 years ago

“Cannot stop the emails I get. Unsubscribe doesn't work”

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Posted 10 years ago

Hello Neil, I have checked to make sure your email address has been unsubscribed so you will not receive any further newsletter emails from us. Apologies fo any inconvenience. Kind Regards, GSF Web Sales Team

Posted 10 years ago

“I missed a 33% off deal by what must have been a few hours, but I went on ahead as I need the part quickly. Then a couple of days after I received the part, another 33% off email arrived. Annoying that you don't just run these deals for longer if another one is on the cards a few days later!”

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Posted 10 years ago

“i use GSF regularly as you are good value for money. However on this occasion the discount code tha was e-mailed to me did not work when I tried to use it online”

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Posted 10 years ago

GSFCarParts.com is rated 4.5 based on 56,724 reviews