GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,517 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“price of parts was excellent on sale items but very low stock both times iv required parts in region is reason only 3 stars”

Helpful Report

Posted 4 years ago

“Sent me the wrong fuel filter”

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Posted 4 years ago

“Ordered parts got confirmation, drove to collect, parts unavailable. An hour I won’t get back unfortunately.”

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Posted 4 years ago

“I put the car registration number in and it said the parts were correct but when they arrived they didn’t fit”

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Posted 4 years ago

“Ordered a exhaust bracket for a r50 mini came and will not fit all the shape is wrong not happy”

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Posted 4 years ago

“Fast service however the sent me the correct rear blades but incorrect front wipers. I had to go in store to correct it. Where I spent £30 online with the 60% discount I paid over £70 in store. I didn’t want to the headache of waiting again and having to pay extra for postal and package plus the cost to return for only having to do it again.”

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Posted 4 years ago

“With regular 60% discount the prices are usually very competitive. The website is not easy to navigate or search. Delivery times are very variable but we are all far too used to Amazon Prime!”

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Posted 4 years ago

“Ordered 6 spark plugs. On delivery the package was partially destroyed and only 5 spark plugs remained (ParcelForce's fault, not GSF's). So I rejected the delivery. GSF were advised of this by myself, and by ParcelForce. Cue a few emails from GSF explaining they were sorting it out. Then a few days later, a single spark plug arrived! Explained the problem to GSF who apologised and promised to send the remaining 5. Then without any other communication, I was fully refunded!!! Then a few days later, the remaining 5 spark plugs arrived. TL;DR - they're a good bunch, just lacking in communication skills.”

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Posted 4 years ago

“Very good product at a very good price. Unfortunately I paid extra to have a fast delivery the day before a bank holiday. Instead of 1 day it took 5 days.”

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Posted 4 years ago

“I ordered a new battery for my car online on 28/3/21 the order said the item would be delivered in 2-3 working days. I then had a email stating that it would be delivered before midday on 31/3/21. It did not arrive. After spending a couple of hours on the phone to the delivery company UPS I eventually managed to speak the someone who said it was not coming until 6/4/21. I explained that this was totally unacceptable and after stating I wished to make a complaint the operator said she would have it delivered on 1/4/21 . It eventually arrived at about 17.30 hours that day. The operator I spoke to blamed the delay on GSF for not stating the correct size or weight for the item. When the battery did arrive it was as described, well packed, a good product and I would say a fair price.”

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Posted 4 years ago

“I like using GSF but why don’t you just reduce everything by 60% instead of having 60% off deals all year round. I don’t buy from GSF because of the prices I buy because of the quality”

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Posted 4 years ago

“Fast delivery but wrong part will be ringing after bank holiday”

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Posted 4 years ago

“Easy to use website (although not very accurate, see next paragraph), good prices and fast well packaged delivery. So surely 5*. GSF along with most other online battery suppliers, have inaccurate automated battery match software for a Ford Focus 2015 - 2018. I had seen the Yussa battery advertised on several different online sites, along with the Bosch, Varta, Excide and several other not so well known brands. The size specs are pretty much all the same as specified as a match for the OEM for a Ford Focus Mk3. However the OEM (Varta produced) battery on the Ford focus Mk3, has a slot on the top centre of the battery for the battery fastening clamp/bracket. None of the batteries, as far as I can see, advertised by GSF have the slot/cut out. As they are all the same height as the OEM battery it means they are around 2cm to high to be able to fasten the securing clamp/bracket. You just cannot reach the bolts with the nut, I had to get a plate made. So GSF, when advertising batteries for vehicles such as the Ford Focus mk3 (including ST and RS models) you should indicate that the clamp will not fit. You could even offer a clamp/bracket that does fit at an addition cost. I am sure many like myself would have purchased both rather than have to go through the pain of finding a engineering company to make me a one off clamp/bracket.”

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Posted 4 years ago

“I gave my registration number but was told the battery I wanted would not suit. I eventually managed to make contact but was still told it wouldn't fit, so I gambled on getting it sent here (with a store to return it to if necessary not too far away) and luckily it fitted no problem. I felt the staff did try their best to help me but it wasn't possible to get hold of any one on the phone. However emails were replied to but rather late in the day. Good price, good delivery.”

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Posted 4 years ago

“Ordered some brake pads online and received the wrong ones as the box was incorrectly labelled. Was a painful process trying to get hold of GSF as the telephone number was constantly not available. You have to email and use the contact form and explain everything and then it finally was resolved with a lot of emails to and from gsf. I would suggest collect from store and buy in store as the online shop is impossible to get hold off if you have a problem.”

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Posted 4 years ago

“Battery arrived on its side despite being marked this way up. Acid on bag inside box. Next working day delivery arrived Tuesday pm ordered Saturday.”

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Posted 4 years ago

“The wrong parts were delivered. I'm still waiting for this error to be rectified”

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Posted 4 years ago

“Used to be much better. Prices now are only competitive if you buy when there is a 60% discount offer. Most recent order was for engine oil and only one oil manufacturer was shown. It wasn't a brand I knew and would have preferred to buy a recognised brand.”

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Posted 4 years ago

“I was sent the wrong parts which was an inconvenience. But the process to resolve the issue was quite efficient”

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Posted 4 years ago

“Rude staff, no customer service but parts are cheaper online”

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Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,517 reviews