GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,506 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts were sent on time. But using parcel force as a courier was a mistake. Tried to deliver twice but didnt bother knocking the neighbours door. Parcel sent back to depot now i have to collect despite paying for delivery”

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Posted 3 years ago

“Counter staff should smile ....they seem a bit unhappy in their work .”

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Posted 3 years ago

“Poor quality part supplied said it was premium more like budget very disappointing will not be using GSF again”

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Posted 3 years ago

“Parts ordering and communication were excellent. The parts were reasonably priced and were available for collection quickly. I went to pick up my parts at approximately 10.30 am on a Monday. This is where my experience went downhill. I was stood in a queue for what seemed like an age while the lady serving on the desk worked tirelessly to serve the customers who were in front of me in the queue. Whilst trying her best to ascertain which parts the customers required as they hadn’t pre-ordered she then had to answer the phone and deal with telephone enquiries at the same time. All this while the queue grew in length with more than 1 customer not wearing a face mask. When I finally got to the front of the queue my pre-ordered parts were with me in seconds. And all this during a pandemic where social distancing was supposed to be adhered to. Just to clarify. At no point during this review am I criticising the assistant who dealt with it all in a polite and professional manner.”

Helpful Report

Posted 3 years ago

“Ordered a part Sunday evening, got a message just after to say my parts would be ready to collect in 30 minutes. Obviously just a generic message as they're not open Sunday night. Then got a message at 8am ish Monday morning to say my order was ready to collect. Drove 20mins to ho collect as its my nearest branch and they couldn't find my items, so had to make a trip another day to go collect.”

Helpful Report

Posted 3 years ago

“Bit disappointed with the delivery service had an email to say it was coming on a certain day so I waited in bit the order didnt come then I received an email the next day to say that the items were coming between 9am & 15 hundred hours and it arrived about 11”

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Posted 3 years ago

“3 star because nothing on shelves to look at.”

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Posted 3 years ago

“Pretty good site but, far too many emails sent. Need to restrict to one every 7/10 days”

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Posted 3 years ago

“Let down by ParcelForce - items still not delivered many days late. Two days in a row we made sure that at least one of us was in, no attempt was made to deliver whilst parcelforce said the was, also there was no card left as there would have been if there was an attempted delivery.”

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Posted 4 years ago

“I needed to get a Timing Belt and water pump, water pump for some reason "not available for delivery" so had to go to E.C.P for that. Timing belt delivered and a good price but having to shop 2 or 3 places to get all the parts is a pain.”

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Posted 4 years ago

“Part ok, reasonable price initially,went back for exactly the same one,now 5 pound more ? friendly staff but still xovid measures ,which I dislike”

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Posted 4 years ago

“Online order was straight forward. Went to collect the items from GSF Car Parts Heathrow. The Indian male staff member served me was very polite with good customer service. He was professional and deserves 10/10. However there was another white male staff member who was rude to all his customers. Instead of saying next please he said 'come on then'. His face was grumpy as if he didn't want to be there. He was sarcastic to one male customer who didn't understand the returns policy, he was giving him alot of attitude. The customer was swearing in his sentences which doesn't make it right but had the customer been given time to explain the returns procedure correctly and calmly he would not got upset, especially to get called to his desk to say come on then. 1st time to purchase from this store and the experience was terrible to witness that staff members attitude.”

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Posted 4 years ago

“Had to order on line after arrival at store and wait in car for order to process, despite finding product on shelf. Product and price fine. Bizarre customer service experience then loads of marketing emails despite selecting no.”

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Posted 4 years ago

“The wait was long”

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Posted 4 years ago

“Chose à part accordingly on line with reg number, part didn't fit. Ask for an upgrade for the same price as there was other part listed. Seller refused to upgrade for extra £2! Seller was a bit funny and didn't believe part wouldn't fit my car!!!”

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Posted 4 years ago

“Only 2 people in front of me when collecting but took over 25 minutes from arriving due to only 1 person serving and one customer changing their order.”

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Posted 4 years ago

“Ordered new part based on registration number and store manager said was correct part but wasn’t so lost a days work and when getting correct replacement said on invoice part changed due to customer ordering wrong part.”

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Posted 4 years ago

“It took 2 days to despatch order which was disappointing, and wasn't delivered until the following Wednesday really think you should use some other delivery company as it was at thier delivery depot for 2 days.”

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Posted 4 years ago

“I would always recommend GSFC as they are Reliable and Affordable for CarParts.”

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Posted 4 years ago

“Product shown on Google was complete on collection product was Not fully complete fullt dissatisfied”

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Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,506 reviews