GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,511 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part ok, reasonable price initially,went back for exactly the same one,now 5 pound more ? friendly staff but still xovid measures ,which I dislike”

Helpful Report

Posted 3 years ago

“Online order was straight forward. Went to collect the items from GSF Car Parts Heathrow. The Indian male staff member served me was very polite with good customer service. He was professional and deserves 10/10. However there was another white male staff member who was rude to all his customers. Instead of saying next please he said 'come on then'. His face was grumpy as if he didn't want to be there. He was sarcastic to one male customer who didn't understand the returns policy, he was giving him alot of attitude. The customer was swearing in his sentences which doesn't make it right but had the customer been given time to explain the returns procedure correctly and calmly he would not got upset, especially to get called to his desk to say come on then. 1st time to purchase from this store and the experience was terrible to witness that staff members attitude.”

Helpful Report

Posted 3 years ago

“Had to order on line after arrival at store and wait in car for order to process, despite finding product on shelf. Product and price fine. Bizarre customer service experience then loads of marketing emails despite selecting no.”

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Posted 3 years ago

“The wait was long”

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Posted 3 years ago

“Chose à part accordingly on line with reg number, part didn't fit. Ask for an upgrade for the same price as there was other part listed. Seller refused to upgrade for extra £2! Seller was a bit funny and didn't believe part wouldn't fit my car!!!”

Helpful Report

Posted 3 years ago

“Only 2 people in front of me when collecting but took over 25 minutes from arriving due to only 1 person serving and one customer changing their order.”

Helpful Report

Posted 3 years ago

“Ordered new part based on registration number and store manager said was correct part but wasn’t so lost a days work and when getting correct replacement said on invoice part changed due to customer ordering wrong part.”

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Posted 3 years ago

“It took 2 days to despatch order which was disappointing, and wasn't delivered until the following Wednesday really think you should use some other delivery company as it was at thier delivery depot for 2 days.”

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Posted 3 years ago

“I would always recommend GSFC as they are Reliable and Affordable for CarParts.”

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Posted 3 years ago

“Product shown on Google was complete on collection product was Not fully complete fullt dissatisfied”

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Posted 3 years ago

“All ordered parts were not in stock, When I went to collect.”

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Posted 3 years ago

“Great product once received, ordered online click and collect went to collect out of stock luckily they got me one for later in the day”

Helpful Report

Posted 3 years ago

“I ordered 2 parts left hand and right hand because the computer said they were in stock When I arrived to collect only one was in stock so I had to make an extra journey to get the other one and wait in a queue which was a pain and caused me to postpone my MOT The member of staff I dealt with was helpful and apology was accepted , hopefully you will do better next time”

Helpful Report

Posted 3 years ago

“I used to use the Kettering branch before it closed but now had to use the Northampton branch, where unfortunately I found the customer service to be very arrogant and rude, I would suggest the staff where to be trained to be more welcoming and polite to there customers trade or public. I also found it almost impossible to park as they had there vehicles all over the place half of them looked to be just dumped wherever. Overall not the best experience I have had with this company.”

Helpful Report

Posted 3 years ago

“Good price on brake callipers, less so on brake pad wear sensor! Parts were ordered in for same day delivery and a time provided. I got to GSF on time but parts were not there. I asked for a call to be made to the driver - “arriving in 30 mins!” Parts arrived but staff member was very casual (slow) to serve me, doing lots of visible and unnecessary stuff like moving boxes around whilst customers were queuing in-store! Note, only one member of staff serving, others were milling about but not serving. Overall a somewhat frustrating experience. For small effort could be much better.”

Helpful Report

Posted 3 years ago

“received the wrong part for my vehicle”

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Posted 3 years ago

“Generally very good, just a shame alternative sizes of parts aren't obvious , or that the car reg doesn't flag up the correct type ( surely In this day and age it's logged as to what engine and brakes are fitted so why give the option of different. As a result got the wrong brake shoes and oil filter.”

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Posted 3 years ago

“Slow dispatching”

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Posted 3 years ago

“Front discs didn't fit. Everything else was fine”

Helpful Report

Posted 3 years ago

“Purchased a replacement sensor for my vehicle. Part did not come with a replacement o-ring or fastening clip as an equivelant part from a competetor. Part was also more expensive than said competetor.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,511 reviews