GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,506 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,506 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ordered parts were not in stock, When I went to collect.”

Helpful Report

Posted 4 years ago

“Great product once received, ordered online click and collect went to collect out of stock luckily they got me one for later in the day”

Helpful Report

Posted 4 years ago

“I ordered 2 parts left hand and right hand because the computer said they were in stock When I arrived to collect only one was in stock so I had to make an extra journey to get the other one and wait in a queue which was a pain and caused me to postpone my MOT The member of staff I dealt with was helpful and apology was accepted , hopefully you will do better next time”

Helpful Report

Posted 4 years ago

“I used to use the Kettering branch before it closed but now had to use the Northampton branch, where unfortunately I found the customer service to be very arrogant and rude, I would suggest the staff where to be trained to be more welcoming and polite to there customers trade or public. I also found it almost impossible to park as they had there vehicles all over the place half of them looked to be just dumped wherever. Overall not the best experience I have had with this company.”

Helpful Report

Posted 4 years ago

“Good price on brake callipers, less so on brake pad wear sensor! Parts were ordered in for same day delivery and a time provided. I got to GSF on time but parts were not there. I asked for a call to be made to the driver - “arriving in 30 mins!” Parts arrived but staff member was very casual (slow) to serve me, doing lots of visible and unnecessary stuff like moving boxes around whilst customers were queuing in-store! Note, only one member of staff serving, others were milling about but not serving. Overall a somewhat frustrating experience. For small effort could be much better.”

Helpful Report

Posted 4 years ago

“received the wrong part for my vehicle”

Helpful Report

Posted 4 years ago

“Generally very good, just a shame alternative sizes of parts aren't obvious , or that the car reg doesn't flag up the correct type ( surely In this day and age it's logged as to what engine and brakes are fitted so why give the option of different. As a result got the wrong brake shoes and oil filter.”

Helpful Report

Posted 4 years ago

“Slow dispatching”

Helpful Report

Posted 4 years ago

“Front discs didn't fit. Everything else was fine”

Helpful Report

Posted 4 years ago

“Purchased a replacement sensor for my vehicle. Part did not come with a replacement o-ring or fastening clip as an equivelant part from a competetor. Part was also more expensive than said competetor.”

Helpful Report

Posted 4 years ago

“Easy to navigate the purchase through the website.Was contacted by the branch when the order was ready.Only disappointment was when I asked at the branch for brake grease ( for calliper pins ) the o pop Edson had little knowledge”

Helpful Report

Posted 4 years ago

“I have used gsf a few times and the click and collect is 5star the guys who work at the Tottenham/wood green branch are friendly efficient and helpful. However I tried to order a car battery online a few weeks ago for free delivery and the system wouldn't accept a different delivery address from the card address. By the time I got it to work the offer had expired. I sent a message to gsf but got no reply. As they do their offers frequently I waited for the next offer but collected it. However the delivery would have been better as I am a carer and don't have a lot of time to shop these days. Had the home delivery worked I would have given 5 stars”

Helpful Report

Posted 4 years ago

“Discount on everything!!! Great...... Except for what you are buying!!!!!!!”

Helpful Report

Posted 4 years ago

“Helpful staff. Covid screens in place.”

Helpful Report

Posted 4 years ago

“No packaging on item sent. Dents and scrapes on item”

Helpful Report

Posted 4 years ago

“Everything was good and the service was good too”

Helpful Report

Posted 4 years ago

“Prices are only competitive if you buy when they have a 60% discount offer. Checkout can be problematical now as well since they adopted Klarna.”

Helpful Report

Posted 4 years ago

“The parts were excellent quality and price but the staff at the collection point could improve their customer services”

Helpful Report

Posted 4 years ago

“Since you changed hands, you have stopped stocking parts for older cars, so I am no longer going to use you.”

Helpful Report

Posted 4 years ago

“Great selection of car parts but the staff at Feltham have unilaterally adopted COVID safety measures that are clearly outside Government guidelines i.e. making customers wait outside in the car park (in the rain!) before being allowed to enter at the rate of one indoor customer at a time.”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,506 reviews