GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,566 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,566 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts did not turn up. Had to chase and have been promised replacements, but the delay has resulted in extra cost. Trying to call GSF was hopeless as I just got the same tedious recorded message.”

Helpful Report

Posted 4 years ago

“Okay for some parts but can have difficulty with finding other parts as they don't stock or supply a lot of parts for some cars.”

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Posted 4 years ago

“Seems a good service, am still waiting to hear back about a wrong part I ordered and awaiting a refund as I’ve sent it back but had no reply since last week”

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Posted 4 years ago

“Supplied me with the wrong front brake pads, so had to go back and change them a bit irritating. Pads were OK when fitted at a good price.”

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Posted 4 years ago

“The process of reserving and collecting the part was really straightforward. Unfortunately, the part was faulty. Although I was eventually able to return the part and access a refund, the information given to me by phone was not very helpful and turned out to be incorrect. Nevertheless, we got there in the end, and really nice man at the branch sorted everything out, and offered a sincere apology for the inconvenience, which I appreciated”

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Posted 4 years ago

“Part was fantastic but went to collect and had to wait 5 mins as assistants were on the phones. Not ideal”

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Posted 4 years ago

“Very good prices and they had all the parts in stock but service was very slow, 20 minutes waiting outside in the rain! OK the outside in the rain bit was due to covid restrictions but 20 minute wait? There were only half a dozen customers, surely GSF can do better?”

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Posted 4 years ago

“the wrong battery had to send it back nobody's fault two types to fit a mini a 50 / 50 chance of getting it right,”

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Posted 4 years ago

“Bought some parts online. Had to wait in shop for 5 odd minutes for guy to go collect off shelves. Could've saved my time and walked in... 🤷‍♂️”

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Posted 4 years ago

“Unfortunately the part advised by your website did not fit my model despite using reg number and reading the description. I think more efforct could be put into making sure customers order correct parts. On the other hand return and refund process was easy and fast so I am neither happy nor dissapointed.”

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Posted 4 years ago

“Very good service but returned part for my vehicle and have no reply”

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Posted 4 years ago

“Finding and ordering correct for click and collect was easy as it possible could be. However I didn’t appreciate standing in the rain for 40 mins in a queue of only 3 people in front of me to collect my part. I think only one person allowed in the big collection office is a little bit excessive considering no staff members where wearing ppe whilst serving customers. Your staff could do with a hurry up also... serving customers very slowly. Will probably take my custom elsewhere next time”

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Posted 4 years ago

“Ordered air oil and fuel filter fuel filter was wrong I suppose this is what happens when you order online”

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Posted 4 years ago

“Poorly packaged, heavy items on delicate head gasket set. No response from gsf on messenger”

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Posted 4 years ago

“I was looking to buy engine oil and it's a very poor choice,and not only for the oil...Will be great to see new brands on your shop and choice when browsing”

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Posted 4 years ago

“Customer service's Bad attitude in watford gsf.”

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Posted 4 years ago

“Parts purchased for VW Golf SV 2014- Each Wiper had to be purchased individually. This worked out more expensive than purchasing from the competition whom sell them as a set. I hope my loyalty will be rewarded...but I think not.”

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Posted 4 years ago

“I have shopped with GSF for a number of years now, sadly they closed the shop in Bedford so mail order is the only sensible option now. I can never understand the logic of the pricing as naturally I only purchase when 60% off offers are running which actually means the pricing is then competitive with other motor factors. Batteries especially are astronomically priced when not on offer. Telephone answering service is abysmal and online chat barely exists but there we are - I suppose Covid is the excuse as used by most companies these days.”

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Posted 4 years ago

“Wrong parts sent had to go go to shop direct to buy the correct parts and return the wrong. Awaiting refund on the sent items.”

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Posted 4 years ago

“I don't believe I got the 60% discount shown on the website. No room to put the code”

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Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,566 reviews