GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,587 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,587 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude staff, no customer service but parts are cheaper online”

Helpful Report

Posted 4 years ago

“Parts were as good a quality as I would expect from the brand's I ordered. The online system worked well and was convenient as I'd hoped. Unfortunately the staff in store were rude and abrupt, they made me feel like I was interrupting them. I was massively disappointed.”

Helpful Report

Posted 4 years ago

“Quick collection, staff rude , cheap prices for car parts”

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Posted 4 years ago

“Parts are good value however disappointed that my delivery was delivered directly to my house from over 100 miles away when I have 3 local outlets with 10 miles. Not what I would call sustainable. Also took longer than expected.”

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Posted 4 years ago

“Listed incorrect part for my car, drove 30 min to collect to find part was wrong, your staff was very helpful and professional. Will use again.”

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Posted 4 years ago

“Hi I haven't received my refund for the postage when I paid for next day delivery and you were going to refund it”

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Posted 4 years ago

“Unfortunately the item was listed for my vehicle but does not fit. Its been a huge issues over the festive period.”

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Posted 4 years ago

“Was waiting for delivery of gearbox oil was never informed of its arrival !! Several of your staff were going to inform when it was in stock , checked on line myself and have now received order. Not the best of CUSTOMER SERVICE . Am shortly going to order service parts perhaps you make a goodwill on my order ???????”

Helpful Report

Posted 4 years ago

“Responded to an email very quickly which was good - what wasn't so good was supply of incorrect parts, despite entering correct Registration Number when ordering (brake discs for 1.4 Tdi 2016 Fabia Estate). Perhaps a better computers system to prevent this happening? No point in giving correct registration if incorrect parts then supplied.”

Helpful Report

Posted 4 years ago

“Found that items can be different prices if you search via your reg it's X but if once you know the part number you search again it's a different price. Was about £15 difference. I bought an injector for collection in store. Good covid secure pick up point and staff were quick with the order. Part unfortunately came in a gsf bag not in an original sealed box or whatever so unsure of the part if it was damaged or defective or if it usually comes off the shelf without packing or its part of a multi pack. Regardless it was the right part and it worked but could have been a bit better especially with returns info i.e. if it didn't work as intended what you are to do. Some electronic parts you can't return (from experience) if you open the bag but to see the product you would have to open the bag to check part number etc”

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Posted 4 years ago

“Gave my car registration and didn't get the right rear brake discs. Now I'm stuck with them.”

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Posted 4 years ago

“The sensor fits the car but doesn’t read the oil level”

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Posted 4 years ago

“Website system worked before, no longer works as it should. I live next to GSF Basingstoke but had to order my parts to GSF Reading were they weren't able to be collected so ended up redirected to Basingstoke, The part box was destroyed but part looks in order. The team are really helpful but the website needs to be finished before you role it out or compatability between shops. What a ballache.”

Helpful Report

Posted 4 years ago

“This was my first purchase which was a set of brake pads and disks the pads were fine but unfortunately the disks were the wrong size. I didn't have the opportunity to change them via GSF because my car was already in the garage so I had to opt for the garage supplying the disks. I took the original disks back to GSF and was offered a refund immediately. Not a great first experience but this slight hiccup wont deter me I appreciate that from time to time mistakes do happen and I will most definitely be using GSF again.”

Helpful Report

Posted 4 years ago

“Your prices are very competitive compared to Euro Car Parts but you need a better online website more options available and easier to find parts as there is not much option example premium quality but you don't list the brand”

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Posted 4 years ago

“Handy, only downside is all this premium brand and standard brand non sense. Just tell us the brand we buying otherwise we go elsewhere as not sure what you paying for.”

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Posted 4 years ago

“Rude staff on collection desk at north Bristol Branch.”

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Posted 4 years ago

“Great price. but poor delivery. confused answers from different customer support staff.”

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Posted 4 years ago

“The outer CV boot ordered did not fit the car thankfully the garage I used had one spare that we did a straight swap for other than that the parts where of good quality”

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Posted 4 years ago

“Great prices but your computer system may need upgrading. I bought some brake pads for my car, drove 15 miles home to fit them only to find they were the wrong ones, now I have to do a 30 mile round journey to exchange them.”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,587 reviews