GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,517 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was raining day and made people to wait outside in rain where their say only two inside when there enough space to keep social distance inside”

Helpful Report

Posted 4 years ago

“Wrong battery - left me stranded !! Despite entering the Registration of my car / correctly identifying model/ year / version - the battery supplied was WRONG ..the terminals were too far back to fit !! Returned replaced with an identical battery ( correct terminals ) but cost an extra £15 because chap in store “ could not match online price”... Annoying / disappointing / costly .. you decide !!”

Helpful Report

Posted 4 years ago

“It's a little ridiculous that you only hold clock and collect orders for 24 hours... 48 at a push, screwfix hold your order for 30 days”

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Posted 4 years ago

“In this instance GSF had the part I needed, a header tank for a 2004 Mercedes in stock at my local branch. But I'm disappointed they don't list the oil cooler which is a high failure rate item and the cause of my header tank needing replacement.”

Helpful Report

Posted 4 years ago

“I went to GSF on two occasions, having the benefit of visiting both the Watford and Heathrow branches. Whilst I had no issues with the items themselves the service could do with improving. The first occasion to Watford I went to pick up a Click&Collect order after receivng notification it was ready to collect, yet the item was out of stock and I had to return later in the afternoon. That having said the "premium" part I received was of great quality/brand and price so nothing to fault from the product side. The second occasion I had to go to Heathrow to collect an item only stocked there. I arrived at 1.35PM only to be greeted by an extremely long queue and told by staff that I was unlikely to be served due to closing at 2PM. They mentioned this was a common occurrence. I appreciate there are limits to staffing and service during the pandemic but it would have been good to have some forethought from management to implement separate queues for Click&Collect and onsite orders rather than having everyone in the same queue, creating extremely unpredictable wait times. Also, I think rather than simply telling people to come earlier to imply it's the customer's fault I don't think GSF are blameless here. They should perhaps consider revising their opening hours to meet demand. One would expect to be served during opening hours. I can understand if you arrive a minute before close but 20-30 mins before is not unreasonable. I don't think I will visit their Heathrow branch again if I'm going to have to contend with a ridiculous queue.”

Helpful Report

Posted 4 years ago

“Went on line to order a part, a oil pressure sensor I put in my registration. Ordered the part, when I went to fit it , it was wrong part. Your staff at Chelmsford were great they only supplied me with the part that was ordered through your website. So I cannot complain about them. It must be a fault on your website.”

Helpful Report

Posted 4 years ago

“I’ve been using GSF since they started up as the prices are really good and often they have parts that are difficult to get elsewhere. However I’ve had a few issues lately with new parts (Usually sensors) that are faulty out of the box. I know this is down to manufacturers rather than GSF but it is a problem when you have to do the work twice”

Helpful Report

Posted 4 years ago

“Car parts were more expensive than anticipated”

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Posted 4 years ago

“No problem with part but member of staff was very rude, abrupt and short.”

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Posted 4 years ago

“The website and service were good. I had the BREMI ABS/wheelspeed sensor fitted by a garage, but it didn't fix the problem. I tried another garage and they fitted a Mercedes part and it worked ok. So the BREMI part would not do what it said and it cost me the first garage visit, not their fault, as I supplied the part. I still have the supplied part and the box, so it would at least be nice to have it refunded. I could send it back and I can substantiate with Bills. Many thanks”

Helpful Report

Posted 4 years ago

“Good prices and straightforward pick up from my local branch. The ordering process could be improved - I found some parts weren't available for home delivery which took my delivery total below the minimum spend for free delivery.”

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Posted 4 years ago

“Staff 100% Web site 100% Sadly the part was wrong the hole was 12mm not 14 so useless but help full staff took the edge off and made it an ok experience”

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Posted 4 years ago

“Part was dispatched and delivered very quickly so good start .The box that the part was delivered in was damaged. I assumed this was due to the courier. However upon opening the damaged box to check the part was not damaged I found the box inside was also in a poor state and looks like it's been kicking about the Wearhouse for years. The part has not been fitted yet so hope it hasn't been damaged. This is my first GSF online order and not the greatest experience.”

Helpful Report

Posted 4 years ago

“Had to queue outside for over a hour to collect my online order. Besides that all good.”

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Posted 4 years ago

“O,all good this”

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Posted 4 years ago

“Unfortunately i had to wait 3 days before i could collect my order as it had to come from a main warehouse to my chosen branch.”

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Posted 4 years ago

“Paid for next day delivery and item never turned up. So dont waste your time with express delivery. Just go for the free option as that is alot faster as in time and you save alot of money.”

Helpful Report

Posted 4 years ago

“Incorrect spares 1st time. Correct 2nd time around with original information How come”

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Posted 4 years ago

“Long wait to get parts, then they didn't have the brake fluid I wanted. got home then turns out they gave me the wrong parts. went back and had another long wait then finally got the correct parts.”

Helpful Report

Posted 4 years ago

“Very good i happy”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,517 reviews