GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,511 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order most of order came but missed one item but was easy to arrange the missing item to be sent and arrived on time.”

Helpful Report

Posted 3 years ago

“Eventually got the parts I needed after reserving stock and going to collect only to be short of one of the most important items on the order then having to order it when there was meant to be stock delayed the job by 3 days”

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Posted 3 years ago

“Great selection of parts. But the website can be a pain at times. I've gone on looking for parts I've had off you jn the past. But you say there is no item matching what I've asked for. Eventually after wording it about 20 different ways it finally pops up.”

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Posted 3 years ago

“When placing the ref in the search box , would it not be worth actually showing the correct parts , you have the information because if you ring you can tell us the correct parts ! May as well not have the reg search on there at all”

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Posted 3 years ago

“Parts ok.”

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Posted 3 years ago

“The staff looked bored and sad. And less efficient”

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Posted 3 years ago

“Slow dispatching goods , probably wouldn't use again”

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Posted 3 years ago

“Delivery was meant to be next day which would have been Friday but didn't receive an till Monday. Which was payed for.”

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Posted 3 years ago

“I ordered parts online which is fine and easy but the lack of knowledge from the staff when asking for a simple banjo bolt is shocking. Basic mechnical knowledge surely should be necessary when working on the counter?”

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Posted 3 years ago

“Ok but not the most helpful. Probably won’t use again unfortunately.”

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Posted 3 years ago

“Parts were sent on time. But using parcel force as a courier was a mistake. Tried to deliver twice but didnt bother knocking the neighbours door. Parcel sent back to depot now i have to collect despite paying for delivery”

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Posted 3 years ago

“Counter staff should smile ....they seem a bit unhappy in their work .”

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Posted 3 years ago

“Poor quality part supplied said it was premium more like budget very disappointing will not be using GSF again”

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Posted 3 years ago

“Parts ordering and communication were excellent. The parts were reasonably priced and were available for collection quickly. I went to pick up my parts at approximately 10.30 am on a Monday. This is where my experience went downhill. I was stood in a queue for what seemed like an age while the lady serving on the desk worked tirelessly to serve the customers who were in front of me in the queue. Whilst trying her best to ascertain which parts the customers required as they hadn’t pre-ordered she then had to answer the phone and deal with telephone enquiries at the same time. All this while the queue grew in length with more than 1 customer not wearing a face mask. When I finally got to the front of the queue my pre-ordered parts were with me in seconds. And all this during a pandemic where social distancing was supposed to be adhered to. Just to clarify. At no point during this review am I criticising the assistant who dealt with it all in a polite and professional manner.”

Helpful Report

Posted 3 years ago

“Ordered a part Sunday evening, got a message just after to say my parts would be ready to collect in 30 minutes. Obviously just a generic message as they're not open Sunday night. Then got a message at 8am ish Monday morning to say my order was ready to collect. Drove 20mins to ho collect as its my nearest branch and they couldn't find my items, so had to make a trip another day to go collect.”

Helpful Report

Posted 3 years ago

“Bit disappointed with the delivery service had an email to say it was coming on a certain day so I waited in bit the order didnt come then I received an email the next day to say that the items were coming between 9am & 15 hundred hours and it arrived about 11”

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Posted 3 years ago

“3 star because nothing on shelves to look at.”

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Posted 3 years ago

“Pretty good site but, far too many emails sent. Need to restrict to one every 7/10 days”

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Posted 3 years ago

“Let down by ParcelForce - items still not delivered many days late. Two days in a row we made sure that at least one of us was in, no attempt was made to deliver whilst parcelforce said the was, also there was no card left as there would have been if there was an attempted delivery.”

Helpful Report

Posted 3 years ago

“I needed to get a Timing Belt and water pump, water pump for some reason "not available for delivery" so had to go to E.C.P for that. Timing belt delivered and a good price but having to shop 2 or 3 places to get all the parts is a pain.”

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Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,511 reviews