GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,636 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Computers down, queues up.....wrong parts ordered, basically a lot of wasted time.”

Helpful Report

Posted 7 years ago

We apologize for our computers being down which was a larger issue than just for GSF and affected multiple large comapnies and organizations. This did indeed result in a slower service because everything had to be logged to add to the computer system when it was back up and running. This inevitably led to larger than normal queues and longer waiting and service times. If you could supply your registration number to reviews@gsfcarparts.com, we will look into how you ordered the incorrect parts for you vehicle. Kind regards, GSF Web Sales Team

Posted 7 years ago

“Ordered my part on the 30th of April and still not here yet! You say you sent a replacement out so waiting to see if that turns up!”

Helpful Report

Posted 7 years ago

Hello Trevor and thank you for your review. The order ID is for a click and collect order which you have collected so we are confused as to the review you have written. PLease can you email details to reviews@gsfcarparts.com wirh the correct transaction details for us to look into. Thanks. Kind regards, GSF Web Sales Team

Posted 7 years ago

“They didn’t, I had to pay slightly more than what was quoted when I ordered the filter. Disappointing service at Torquay.”

Helpful Report

Posted 7 years ago

“Discount code and Click & Collect very good. The pollen filter I bought was inferior to the part fitted and required for the car. The Veleo filter that was in the car had flexible cuts, so it could be slightly bent/curved when fitting, the GSF Hengst was rigid, was difficult to fit and started to break up when slightly curved. Citroen C1 2013”

Helpful Report

Posted 7 years ago

“The good points: You offer good prices and fast delivery options. The bad points: I order specific parts from specific manufacturers for a reason. When the parts arrive they are often alternatives from different manufacturers. Technically they will do the job but they are not the parts I ordered.”

Helpful Report

Posted 7 years ago

“No problem”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. We would like to know why you rated us 2 stars when you say there was no problem. It is useful to know how we can imporve our customer service and experience or if it was a slip of the finger. Thanks in advance. Regards, Web Sales Team

Posted 7 years ago

“I ordered a part, online on the 28.4.2018, in did not get the part until the 8.5.2018 and it had to me manly ordered in branch, they had the part I needed in another branch but would not sell it to me at the online price, during this time no one call me to to update me on where or when my part would be in, I feel they could of handled it better and quicker. Thanks to John @ Nottingham for finally sorting it out.”

Helpful Report

Posted 7 years ago

“A great place for parts, with helpful and able staff. The store is full of racks of engine oils, but there's no pricing information. I'd love to have bought some, but the staff seem overworked and there's always a queue of customers, so I get my engine oil elsewhere.”

Helpful Report

Posted 7 years ago

“Drop link parts supplied were mis-labelled with incorrect part number - my husband ordered the correct parts with correct part number but only discovered when he got home they were wrong. Very, very inconvenient and made worse when the sales assistant was completely uninterested when I returned them for a refund.”

Helpful Report

Posted 7 years ago

“One member of staff was rude and useless, one was really helpful, website has some issues, parts and prices good”

Helpful Report

Posted 7 years ago

Hi Max, Sorry to hear this, if you could please email reviews@gsfcarparts.com with any information in relation to the staff member, we can take a look into it. Thanks

Posted 7 years ago

“With a Click and collection order, all of the part should be ready to be collected. I waited over 20-30 mins for this order to be processed and then left the store. The whole process just took so long.”

Helpful Report

Posted 7 years ago

“You sent me the wrong indicator relay. Doesn’t fit in my 14 plate custom, plastic casing too big”

Helpful Report

Posted 7 years ago

“Although I used my car registration to order the required parts. The brake pads received do not for my car. Now I have to spend my time returning them to a store.”

Helpful Report

Posted 7 years ago

“The wishbones I purchased clearly showed the ball joints in the photographs. When I collected the parts I was told that the ball joints were not included and I would need to pay extra for them. If you click the specification tab it does state 'excludes ball joint' but I did not press this when I made the purchase. It was only pointed to me when it was too late. False advertising by GSF.”

Helpful Report

Posted 7 years ago

“I ordered 4.55 litres of Carlube 20w/50 oil but received 4 litres of Comma oil instead. I was short changed by just over 1/2 a litre. Due to a busy schedule I had no choice but to use it especially as returning is such a hassle.”

Helpful Report

Posted 7 years ago

“I placed my order online for collection at the Eastleigh branch. When I got there they had no record of my order and could not honour the online price. They did there best, but I still paid more than I expected. A day later I got an email to say my order was ready for collection!”

Helpful Report

Posted 7 years ago

“The quality of the parts are very good but even though phoning and asking for correct part numbers we have been given the wrong parts on numerous ocations very frustrating!!! So please check your parts do actually fit first before you strip your car 😊”

Helpful Report

Posted 7 years ago

“I ordered the part I needed on a Monday evening with a next day £8 delivery. I didn’t receive the item until Thursday morning. Very disappointing”

Helpful Report

Posted 7 years ago

“Faulty part ......... twice ......... had to order from an alternative supplier in the end”

Helpful Report

Posted 7 years ago

“Both parts for the Saab were packed wrong. Totally different parts and part numbers to what was on the list. Plympton branch helpful yet surprised as it was totally wrong from Torquay.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 56,636 reviews