GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,730 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always, I was checking around the usual sites for parts for my vehicle. Checked online for stock and you had in, I asked your webchat if they were correct, your webchat advised me of a different part required, which u had in stock at Letchworth. I sent my son over to collect them, as the vehicle was up in the air. On arrival, your staff member said he cannot have them at the online price. ??? or anything near it. Your staff member found this highly amusing. Having my son laughed at by your staff doesn't make me rush out to buy further parts from gsf. So my son, knowing my vehicle had to book the parts again in his own name, went back into the branch, where your staff member said, he had to wait for GSF to authorise the transaction from somewhere else, ??? and this could take at least another 30 mins, with a big grin on his face, My son then went away AGAIN, I would of not bothered as I have very little patience for people of this nature. Amazingly my son went back into your branch after the 30 mins to collect the parts, where upon your staff members were all highly amused that there were now 2 orders for my parts. So maybe GSF should invest in a live system, or a PHONE to call for authorisation, so customers make single trips for parts and your reviews will be better.”

Helpful Report

Posted 7 years ago

Hello and thank oyu for yoour feedback. We are sorry to see that our customer service was not what was expected on your recent purchase. After going online and checking availability of the correct part, using the click and collect option will save stock at your chosen branch and reserve the stock for you at the saved price. We have always tried to be clear that our web prices are online only and are sorry if this was not clear for you. Sales staff do have access to our website and could have done the click and collect order on your behalf if they could not match the price in store. We have raised this with the branch to make it clear. Should you wish to discuss further, please call our Web Sales Team on 01216267981 or email reviews@gsfcarparts.com. Kind regards, GSF Web Sales Team

Posted 7 years ago

“The part that I ordered is incorrectly described on the website, stating that it fits my vehicle when in fact it is the wrong part. After calling to pick up tyhe part (20 mile round trip) I then had to go back after re-ordering the correct part, only to find that you had sent an alternative brand to that which I had ordered. It took 3 trips (60 miles) for me to eventually receive the correct part.”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. Please can you supply us your reg number to reviews@gsfcarpartys.com so we can check what went wrong. Ususally there are more that one type of part which means knowing exactly which one is correct for your vehicle is essential for getting the part right first time. We are available to anser queries like this via live chat on the website, tel 0121 626 7981 or via email website.sales@gsfcarparts.com. Kind regards, GSF Web Sales TEam

Posted 7 years ago

“Great staff Good prices Helpful But the part wasn't great. The tank fit into my car but didn't click in place like the old part”

Helpful Report

Posted 7 years ago

“Waited 3 days for a part that didn't fit. Ended up going to the main dealer. Shop staff ok though.”

Helpful Report

Posted 7 years ago

“I ordered front disc and pads and booked car to get them replaced to find the bremvo box for the disc looked like it had been thrown around for months and to find the painted part of the disc we're all chipped but had to fit as car was going to be off the road then complained by email to have to ask for a reply”

Helpful Report

Posted 7 years ago

“Customer service is very rude. I reserve engine oil some days ago using discount code which cost me £3.40. I went to shop for collection, the counter man said you can not use card for less then £10 purchase. I said that you needto mention while reserving and thing and they refuse me with very rude behaviour. I decided never buy any thinh from there and let other peoples knows.”

Helpful Report

Posted 7 years ago

“I had ordered the part on line gone in on my lunch break to pick it up only one person serving didn't have the part out ready (thought might have been already picked and waiting) then couldn't find the part found it eventually no nozzle with it at which point was told if it is the last one I won't get one at this point I told them not to bother as wasting my 1/2 hour lunch and got it from else where”

Helpful Report

Posted 7 years ago

“Ordered four spark plugs which Hitch took over three weeks to arrive. Tried customer services to move things along, a total waste of time as all I received were lame excuses.”

Helpful Report

Posted 7 years ago

Hello Peter, This order ID is nor for spark plugs but a temperature sensor unit. If you could email us at reviews@gsfcarparts.com the invoice number for your spark plugs that were late, we can look at the tracking information and find out what went wrong. Kind regards, GSF Web Sales Team

Posted 7 years ago

“The service was good. But the part was poor quality and didn't fit correctly.”

Helpful Report

Posted 7 years ago

“Computers down, queues up.....wrong parts ordered, basically a lot of wasted time.”

Helpful Report

Posted 7 years ago

We apologize for our computers being down which was a larger issue than just for GSF and affected multiple large comapnies and organizations. This did indeed result in a slower service because everything had to be logged to add to the computer system when it was back up and running. This inevitably led to larger than normal queues and longer waiting and service times. If you could supply your registration number to reviews@gsfcarparts.com, we will look into how you ordered the incorrect parts for you vehicle. Kind regards, GSF Web Sales Team

Posted 7 years ago

“Ordered my part on the 30th of April and still not here yet! You say you sent a replacement out so waiting to see if that turns up!”

Helpful Report

Posted 7 years ago

Hello Trevor and thank you for your review. The order ID is for a click and collect order which you have collected so we are confused as to the review you have written. PLease can you email details to reviews@gsfcarparts.com wirh the correct transaction details for us to look into. Thanks. Kind regards, GSF Web Sales Team

Posted 7 years ago

“They didn’t, I had to pay slightly more than what was quoted when I ordered the filter. Disappointing service at Torquay.”

Helpful Report

Posted 7 years ago

“Discount code and Click & Collect very good. The pollen filter I bought was inferior to the part fitted and required for the car. The Veleo filter that was in the car had flexible cuts, so it could be slightly bent/curved when fitting, the GSF Hengst was rigid, was difficult to fit and started to break up when slightly curved. Citroen C1 2013”

Helpful Report

Posted 7 years ago

“The good points: You offer good prices and fast delivery options. The bad points: I order specific parts from specific manufacturers for a reason. When the parts arrive they are often alternatives from different manufacturers. Technically they will do the job but they are not the parts I ordered.”

Helpful Report

Posted 7 years ago

“No problem”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. We would like to know why you rated us 2 stars when you say there was no problem. It is useful to know how we can imporve our customer service and experience or if it was a slip of the finger. Thanks in advance. Regards, Web Sales Team

Posted 7 years ago

“I ordered a part, online on the 28.4.2018, in did not get the part until the 8.5.2018 and it had to me manly ordered in branch, they had the part I needed in another branch but would not sell it to me at the online price, during this time no one call me to to update me on where or when my part would be in, I feel they could of handled it better and quicker. Thanks to John @ Nottingham for finally sorting it out.”

Helpful Report

Posted 7 years ago

“A great place for parts, with helpful and able staff. The store is full of racks of engine oils, but there's no pricing information. I'd love to have bought some, but the staff seem overworked and there's always a queue of customers, so I get my engine oil elsewhere.”

Helpful Report

Posted 7 years ago

“Drop link parts supplied were mis-labelled with incorrect part number - my husband ordered the correct parts with correct part number but only discovered when he got home they were wrong. Very, very inconvenient and made worse when the sales assistant was completely uninterested when I returned them for a refund.”

Helpful Report

Posted 7 years ago

“One member of staff was rude and useless, one was really helpful, website has some issues, parts and prices good”

Helpful Report

Posted 7 years ago

Hi Max, Sorry to hear this, if you could please email reviews@gsfcarparts.com with any information in relation to the staff member, we can take a look into it. Thanks

Posted 7 years ago

“With a Click and collection order, all of the part should be ready to be collected. I waited over 20-30 mins for this order to be processed and then left the store. The whole process just took so long.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 55,730 reviews