GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,634 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recent request took ages. Poor and high cost oil stopped me ordering. Site difficult to move through”

Helpful Report

Posted 6 years ago

“I ordered an air cleaner and an oil filter for my HYUNDAI IX 35, on line, and paid with Paypal. The parts arrived within two days, which was very good, however when I came to fit the air cleaner it was the wrong part, the oil filter was fine. When I ordered from your website there was only one air filter recommended for my model, so I assumed it must be the right one. I had to go to my local branch of GSF, to get the right part, which made ordering online a waste of time.”

Helpful Report

Posted 6 years ago

“Having ordered a part through your web side for £60 I found the exact same part online for less than £18. I contacted you to explain my dilemma that I want to support my local motor factor but at tha kind of difference I couldn't afford too. GSF response was ' if your not happy bring it back'. I will do when I return from holiday. Very poor customer service”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear of this. Although we do our best to be competitive on price we can't always be the cheapest. If you can email reviews@gsfcarparts.com with your order number and a link to the competitor item we will be happy to take a look into it for you. Thanks

Posted 6 years ago

“I want to choose the right product without a car number plate”

Helpful Report

Posted 6 years ago

Hello and thank you for your comments. Instead of typing a reg number in to identify your vehicle, you can manually select youe vehicle using the drop down menus. This is just under the registration plate and is labled clearly. You need to select a minumum of make, model, year and engine size. The number of key identifyers can vary from model to model. Kind regards, GSF Web Sales Team

Posted 6 years ago

“Made an online order part of order arrived on day 2 it’s now day 10 and still haven’t received the rest of the order even though having chased it up on day 7 was told it would arrive following or next day”

Helpful Report

Posted 6 years ago

“Whilst the mobile website is easy to use, the information on the site and the product listings do not always match your vehicle despite entering your vehicle registration and confirming it as correct. I ordered rear discs and pads for my VW T5 and neither fitted despite entering my vehicle details. Both had to be returned and the correct parts were supplied by my mechanic costing me more money and a lessor brand. In all a frustrating experience.”

Helpful Report

Posted 6 years ago

“we have always been very happy with our service however we made this order on line to click and collect at our local branch, my husband duly received the text message to say that the package had arrived and if we did not collect it it would be sent back ! so i was hurried off to collect it. When i arrived however the order HAD NOT ARRIVED, so my trip was wasted the male assistant apologised and promised to call me to advise ,he did not ! i eventually just went in again the next day and collected the package,really not quite the service we would have expected to receive.could do better.”

Helpful Report

Posted 6 years ago

“I am no happy. I went to collect my order and it was incomplete. Two filters were missing and staff told me one filter is not available and second one i ordered wrong company made which i did not.”

Helpful Report

Posted 6 years ago

“Got to Trafford park branch at 8.25 but didn't open till 8.40 not good as says on web site opens at 8.30 which then made me late for work”

Helpful Report

Posted 6 years ago

“types in my registration and it came up with the correct car, I then clicked engine oil and it gave a list of suitable oils, clicked on car lube, then selected an oil filter. Unfortunately the suitable engine oil was for a turbo diesel (mines a petrol) and the oil filter also was wrong! Now trying to work out on thier website how to contact them!!”

Helpful Report

Posted 6 years ago

“Couldn't be bothered to serve me at 17.15 because I wanted to use an email discount code and they wanted to lock up early”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. Unfortunaltley it can take up to 30 minutes for a click and collect order to come through to the branch so it is not the case that the branch would have wanted to lock up early, but entirly possible that it would have arrived after closing time. We apologise for the inconvinience but would ask that same day collections should be placed to give the system and branch enough time to process the order for you. Kind regards, GSF Web Sales Team

Posted 7 years ago

“Ordered ate pads and received vtech, and now I get at least 2 emails a day promoting! Rage builder”

Helpful Report

Posted 7 years ago

“over priced unbranded pattern parts often of substandard quality”

Helpful Report

Posted 7 years ago

“I do not know what problems you have been having with your IT department. Your website is very slow. Very difficult to make an order. I have tried tree times to make an order online. In the end I felt so frustrated and gave up. I ended up making my orders from a rival company. You really need to get these problems resolved ASAP.”

Helpful Report

Posted 7 years ago

“I was sent the wrong bulb. I emailed back with picture and asked for replacement, I don't mind paying, but as yet I haven't received a reply :(”

Helpful Report

Posted 7 years ago

“Shocking quality control. Bought a set of headlights for a Clio. They were advertised as ‘standard’ and turned out to be extremely cheap quality. The worst part was the product was clearly used, damaged and all around broken. Will shortly be returning and filing a complaint.”

Helpful Report

Posted 7 years ago

“Went here to buy some roof bars, on buying the recommended item I went out to the car and could not see any way of fitting them so went back in to ask advice.There was at least 4 members of staff chatting and not one of them wanted to help and the manager just said "that's the ones for your car" god knows what happened to customer care!!! As had no idea if these were right or not I took them back for an immediate refund,I did phone Summit direct and they said that they wouldn't recommend the bars due to the sun roof.Won't be shopping there again I'm afraid.”

Helpful Report

Posted 7 years ago

“Customer services in the shop is not very good when you need a standing up for the queue longer customer services too slow and the staff is not willing to help you”

Helpful Report

Posted 7 years ago

“Had to wait for some guy to finish his chat about home his stereo for someone to help me. And, that was right in front of what I assume was the manager.”

Helpful Report

Posted 7 years ago

“Part of my order was the wrong. I received the wrong ball joint and the fittings were made up of 2 different headed bolts for the 3 holed ball joint that I received. Obviously a previously opened ball joint and the original bolts lost! This put my schedule for working on my car behind and I had to make an unnessecary journey back to my local store to exchange the ball joint for the correct one.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 56,634 reviews