GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,730 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ate pads and received vtech, and now I get at least 2 emails a day promoting! Rage builder”

Helpful Report

Posted 6 years ago

“over priced unbranded pattern parts often of substandard quality”

Helpful Report

Posted 6 years ago

“I do not know what problems you have been having with your IT department. Your website is very slow. Very difficult to make an order. I have tried tree times to make an order online. In the end I felt so frustrated and gave up. I ended up making my orders from a rival company. You really need to get these problems resolved ASAP.”

Helpful Report

Posted 6 years ago

“I was sent the wrong bulb. I emailed back with picture and asked for replacement, I don't mind paying, but as yet I haven't received a reply :(”

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Posted 6 years ago

“Shocking quality control. Bought a set of headlights for a Clio. They were advertised as ‘standard’ and turned out to be extremely cheap quality. The worst part was the product was clearly used, damaged and all around broken. Will shortly be returning and filing a complaint.”

Helpful Report

Posted 6 years ago

“Went here to buy some roof bars, on buying the recommended item I went out to the car and could not see any way of fitting them so went back in to ask advice.There was at least 4 members of staff chatting and not one of them wanted to help and the manager just said "that's the ones for your car" god knows what happened to customer care!!! As had no idea if these were right or not I took them back for an immediate refund,I did phone Summit direct and they said that they wouldn't recommend the bars due to the sun roof.Won't be shopping there again I'm afraid.”

Helpful Report

Posted 6 years ago

“Customer services in the shop is not very good when you need a standing up for the queue longer customer services too slow and the staff is not willing to help you”

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Posted 6 years ago

“Had to wait for some guy to finish his chat about home his stereo for someone to help me. And, that was right in front of what I assume was the manager.”

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Posted 6 years ago

“Part of my order was the wrong. I received the wrong ball joint and the fittings were made up of 2 different headed bolts for the 3 holed ball joint that I received. Obviously a previously opened ball joint and the original bolts lost! This put my schedule for working on my car behind and I had to make an unnessecary journey back to my local store to exchange the ball joint for the correct one.”

Helpful Report

Posted 6 years ago

“Internet side is ok but I have wait 20 minutes to collect my items from counter because both counter sellers was on the phone I was only one in the shop no other customers”

Helpful Report

Posted 6 years ago

“I required a crankshaft position sensor for a e70 X5. First supplied component failed to work and the second component supplied did not work. Two in a row not working seems impossible but having had to go the BMW for a genuine part, which was only marginally more expensive compared to the time wasted fitting and removing a starter motor 9 times, the genuine part worked. Lost a bit of faith with GSF.”

Helpful Report

Posted 6 years ago

“Sooooo slow with dealing with customers, click and collect more like click collect and hav2 wait about in the shop for more than 15mins, assistant more interested talking about her holiday than dealing with customers, won't b using again, poor service, will b using euro part quicker polite service”

Helpful Report

Posted 6 years ago

“wrong part for my vehicle I gave the correct vehicle registration number. Not all online parts in stock when I collecting my order had to settle for cheaper alternative but no refund as advised by the parts-man shop prices differ than online so discount i used online did not apply. I thought gsf online is same as gsf store why the difference? Turned out my option to use gsf was not such a good deal after all,the fuel filter was wrong i had to refit the old one to get running again but the box got a little dirty so could not return it, turns out that there were two types of filters for my model this was advised immediately by another supplier.yet the gsf parts man did not advise. Not a very good experience”

Helpful Report

Posted 6 years ago

“Part was of very poor quality, however the saving grace was that a full refund was promptly made”

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Posted 6 years ago

“Parts ordered were not in stock - no alternative offered at a discounted rate. I had travelled a considerable distance and was left disappointed.”

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Posted 6 years ago

“An item was missing and after emailing twice still no reply - so they don’t care”

Helpful Report

Posted 7 years ago

“The order was not completed 2x within 2 weeks in two orders but I received the message that it is ready to collect. Missing part was available only the next day so I had to drive 4 times to pick up two orders that were supposed to be "ready" ... and I have 22 miles to the store... :/”

Helpful Report

Posted 7 years ago

“Ordered up parts, which were good value with a good guarantee. Unfortunately had to cancel service as didn't arrive. On enquiring was told company had had issues with systems and payment not taken. Parts were promptly sent having spoken to customer service.”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. We sincerely apologize for the late dispatch of your particular order. We hope you have managed to get your pads changed now. Kind regards, GSF Web Sales Team

Posted 7 years ago

“The staff tried to help best they could. The parts ordered did not fit my car. The website has inaccurate information stating the parts were correct, where as in fact they were not. This has cost me not only time but extra cost in mechanic fees, very disappointed.”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. Please could you email your registratoin number and what parts you were looking for to reviews@gsfcarparts.com so we can look into what went wrong iwth your parts order. Thanks in advance. Kind regards, GSF Web Sales Team

Posted 7 years ago

“Two very different prices on my invoices so didn’t bother even attempting to collect my parts that I ordered for collection.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 55,730 reviews