GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,631 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“complained about some parts ages ago, still no response .. static.............”

Helpful Report

Posted 6 years ago

“Good value on parts via the website, very poor customer services on site at branch, order 3 coil packs when I picked it up, I told the counter person one of the coil packs looks opened, he assured me they are brand new, I told him two of them are brand new and sealed this one is opened and the coil pack inside looks used, he told me they come from the supplier like that! Take it or leave it, I asked politely if I could get a new coil pack that hasn’t been used, he told me no that’s not possible as I’ve ordered this one?? If I didn’t want it to cancel the order and get it else where.”

Helpful Report

Posted 6 years ago

“Photos in the product listings are misleading and the wrong parts were delivered, when I contacted the helpdesk I was told it was down to a system error and the correct part I required was shipped out and I was told to just bin the first set of parts i received.”

Helpful Report

Posted 6 years ago

“Sent the wrong part and had to order from euro as my van was in bits on a Saturday. Now stuck with the wrong part and also the hassle of sending it back to get a refund.”

Helpful Report

Posted 6 years ago

“Wrong item ordered - my fault. Refunded when returned, but the refund was £ 10.00 short !!!!”

Helpful Report

Posted 6 years ago

“Entered my cars details, no problems with the website selecting the correct discs. Lastly I added an oil filter. Wrong oil filter selected using website tool. Maybe this was my fault, I am not sure. I phoned to check the part number and was spoken to very rude - Like I was a pain in the ass phoning. Didn't bother returning and went elsewhere for the correct filter. Wouldn't use GSF again.”

Helpful Report

Posted 6 years ago

“Turned up to find they didn't have my part. Offered me a lower quality part which was sufficient.”

Helpful Report

Posted 6 years ago

“Placed an online order. Waited a week for the parts just to be told the brake pads were taken off my order by the warehouse. Had to shop elsewhere as they said I would have to re order them”

Helpful Report

Posted 6 years ago

“I recently ordered bearings for my car to be delivered to a garage of my choice, I paid £8 to have them delivered before 12 noon the next day,but unbeknown to me because I ordered after 4pm on the Thursday the item would not be delivered the next day being Friday. As a good will gesture the chap I spoke to offered me a refund of the £8 postage but I still haven’t received the bearings,so I am without bearings and vehicle. Not impressed.If I had been aware I would have gone to Cardiff depot and picked them up myself,hopefully they will arrive Monday morning.They are coming from Birmingham apparently,just thought I’d let people know so they don’t make same mistake I did.”

Helpful Report

Posted 6 years ago

“Wrong parts supplied again had to take the old parts to get them to match and then the hassle of refunding and reordering”

Helpful Report

Posted 6 years ago

“I bought a distributor cap for a Mercedes which was listed on their website as "Bosch" and it was very important to me that item should be original Bosch, but when item item arrived it was not, it was Bermi which was much poorer quality product, I phoned to complain, but was greeted by a very indifferent agent who could not care less. Not a satisfactory experience at all. I finally bought the product again directly from Germany”

Helpful Report

Posted 6 years ago

“Missed a vital component off my order which then by the time it arrived after speaking with them I had missed the mot re mot date and had to pay again”

Helpful Report

Posted 6 years ago

“My last visit stated item was in stock. Wasted a 45 mins journey only to find out item was not on shelf. Was very disappointed.”

Helpful Report

Posted 6 years ago

“Was given the wrong part have to take it bk when i get time”

Helpful Report

Posted 6 years ago

“Ordered ABS sensor for collection at their Derby branch. I was repeatedly ignored by several staff members, including the lady on the phone right in front of me who finished one call and immediately answered another. I resorted to shouting for someone to serve me! I have never had to do that before. Terrible service. I'll use Euro Car Parts next time.”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear this, could you please email us on reviews@gsfcarparts.com and include the date of your visit. Thanks

Posted 6 years ago

“Ordered 1 litre of antifreeze for collection from Birmingham. Although confirmed on-line that is was in stock, on arrival none could be found. Apparently a pallett had gone missing. Was sold a similar item although at a higher price. Disappointed - hopefully just a one-off.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review, although we have a very strict stock control on this occasion a human error meant the pallet had been moved from its specified location, causing the issue you experienced. On your next visit please make reference to this review and will look to cover the price difference on your next purchase. Thanks

Posted 6 years ago

“Really bad time at Kingston. 3 items ordered online not in store. Staff said the computer must be wrong. 2 items wrongly supplied ie not as ordered. Staff wanted to supply the correct items but without discount. Staff blamed me and did not want to speak with head office when I called them. Eventually they agreed to call head office to get the discounts applied. Head office told me to tell the staff to do this. Really unpleasant and unhelpful staff who seem to be new there. It used to be ok at this branch but I don't want to go there again.”

Helpful Report

Posted 6 years ago

“My product never arrived, I had to contact them personally to resolve this, my original parcel was damaged on route to me, I don’t think they would have sent another without me contacting!!!”

Helpful Report

Posted 6 years ago

“Good prices and quality parts however the click and collect service doesn't work with the store computer system so parts were not in store.”

Helpful Report

Posted 6 years ago

“When I pop up in the store to pick up my order I had to waste my time wainting about 40 min to find out actualy my item wasn't jn stock, so I had to waste another morning to come back.”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,631 reviews