GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,722 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Missed a vital component off my order which then by the time it arrived after speaking with them I had missed the mot re mot date and had to pay again”

Helpful Report

Posted 6 years ago

“My last visit stated item was in stock. Wasted a 45 mins journey only to find out item was not on shelf. Was very disappointed.”

Helpful Report

Posted 6 years ago

“Was given the wrong part have to take it bk when i get time”

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Posted 6 years ago

“Ordered ABS sensor for collection at their Derby branch. I was repeatedly ignored by several staff members, including the lady on the phone right in front of me who finished one call and immediately answered another. I resorted to shouting for someone to serve me! I have never had to do that before. Terrible service. I'll use Euro Car Parts next time.”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear this, could you please email us on reviews@gsfcarparts.com and include the date of your visit. Thanks

Posted 6 years ago

“Ordered 1 litre of antifreeze for collection from Birmingham. Although confirmed on-line that is was in stock, on arrival none could be found. Apparently a pallett had gone missing. Was sold a similar item although at a higher price. Disappointed - hopefully just a one-off.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your review, although we have a very strict stock control on this occasion a human error meant the pallet had been moved from its specified location, causing the issue you experienced. On your next visit please make reference to this review and will look to cover the price difference on your next purchase. Thanks

Posted 6 years ago

“Really bad time at Kingston. 3 items ordered online not in store. Staff said the computer must be wrong. 2 items wrongly supplied ie not as ordered. Staff wanted to supply the correct items but without discount. Staff blamed me and did not want to speak with head office when I called them. Eventually they agreed to call head office to get the discounts applied. Head office told me to tell the staff to do this. Really unpleasant and unhelpful staff who seem to be new there. It used to be ok at this branch but I don't want to go there again.”

Helpful Report

Posted 6 years ago

“My product never arrived, I had to contact them personally to resolve this, my original parcel was damaged on route to me, I don’t think they would have sent another without me contacting!!!”

Helpful Report

Posted 6 years ago

“Good prices and quality parts however the click and collect service doesn't work with the store computer system so parts were not in store.”

Helpful Report

Posted 6 years ago

“When I pop up in the store to pick up my order I had to waste my time wainting about 40 min to find out actualy my item wasn't jn stock, so I had to waste another morning to come back.”

Helpful Report

Posted 6 years ago

“Disappointing, ordered items which were all in stock on the Friday to get an email saying they would be ready for collection the following Wednesday and would only be held till the end of Thursday which when I work full time wasn't easy to collect so had to arrange for my daughter to rush from work and fetch them”

Helpful Report

Posted 6 years ago

“I choose to collect my orders from store as it would seem to be easier since my place of work is not too far, I can simply just stop in on my way home. However, so far every time I've been in, I've seen a large number of staff out the front smoking, chatting, seemingly waiting to go home at 17:00 when the store shuts at 17:30. I'm not gonna tell you how to run your firm but if it was mine, this wouldn't be happening. Inside the shop repeatedly I have waited for my (pre) order to be picked from stock and brought to me, taking up MY time! Why is it not ready and waiting under the counter, for such a small thing as a lightbulb, I can't see how that could be a problem. On my last visit to the shop I can see through a semi reflective screen. I assume the managers are in the office behind it? I'm not certain, but if I can see them they can see me and see that there is no member of staff at the desk, in fact the members of staff that should be making the process as easy as 123 are in the back room laughing and joking with each other for 10 minutes while a queue forms behind me. After reluctantly banging on the counter for some service a woman did appear and apologise for my wait, found my order number and then delegated someone from the back to go and fetch it. Of course making the wait longer. I hope you can understand how unnecessary/preventable this review could have been. I hope you can see that from a customer point of view this looks unprofessional and I think, totally unacceptable. I decided after this encounter that I will try home delivery wherever possible from now on! I hope that the company won't just dismiss this review and that should I decide to visit store again, changes will have been implemented.”

Helpful Report

Posted 6 years ago

“Ordered a clutch online using the number plate guide, the clutch kit that arrived had obviously been previously opened and returned. When I took the car to the garage to get the clutch fitted, the clutch was clearly a different size to the one removed. On calling the help line, I was told there was nothing that could be done and I could return it. Not very helpful when I have a car on ramp with a gearbox removed. Luckily I was there early but I could easily been stuck. I then had to get a replacement clutch delivered at an excessive cost and stay at a garage for 10hours. Quite clearly you have poor information regarding car parts for vehicles and poor customer service if you're sending out parts that have obviously been opened and returned for probably exactly the same reason that I will have to. Which is another inconvenience I face as the nearest store is not near, nor do I have the time to return it.”

Helpful Report

Posted 6 years ago

“Parts ordered were supplied correctly, however were not delivered in time, and were sent in seperate deliveries - without any note on the parcel to say which consignment had been recieved. Postage was refunded, but parts not there on time...”

Helpful Report

Posted 6 years ago

“Ordered a click and collect. I couldn't make collection on Friday, so waited to collect Monday. Monday had e-mail from GSF notifying me part still ready to collect until close of business. Went to store, they had deleted my order! Wasted my time travelling to store!”

Helpful Report

Posted 6 years ago

“Still not received the parts I ordered two weeks ago.. can't really give a review until I receive the parts..”

Helpful Report

Posted 6 years ago

“The parts order for my car using automatic parts selection based on car registration was not correctly working. Ordered wrong part which doesnt fit my car. Need to replace the car part at the shop.”

Helpful Report

Posted 6 years ago

“Ordered an engine mount that didn’t fit. Given that the fitment is the same across all models of BMW E36, this means you are selling engine mounts that won’t fit any of the cars they are designed for. The mount in question was Vetech, which I’d personally never heard of, suggesting to me that you might be letting yourselves down stocking cheap makes like this. However, the service I received can’t be faulted as I received a hassle free refund. I would however, think twice about using GSF again over Euro Car Parts as I never have issues with their parts.”

Helpful Report

Posted 6 years ago

“Two wrong parts out of four supplied.”

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Posted 6 years ago

“I ordered a sump plug that specifies it comes with the seal. It arrived with no seal. Went on gsf chat, very helpful chap looked on the shelf and none of them had seals so he said he’d refund me. I’ve not received the refund. Now I’m offered the chance to win a set of sealey spanner’s and the photo is of some other male. Come on guys, get your act together.”

Helpful Report

Posted 6 years ago

“I entered my car reg and ordered some brake pads, the brake pads were the wrong size. What's the point of putting the reg in?? Now I have to drive down to change them which I cannot be arsed to do. You get two stars because the incorrect part came very quickly (not that this helps in any way). Also my name is not A, nobody's name is A. Many thanks, E”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,722 reviews