GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,629 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,629 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 16/02/19 I completed a click and collect order, (order number above) for 5 litres of oil and an oil filter of which your stock showed in stock at your LS4 2AR branch, upon my arrival i received the oil filter but was told the oil wasn't in stock, a phone call to your LS8 branch showed oil in stock, total paid at LS4 branch and off i drive to the other branch to be given the wrong oil, the oil i was given was Comma X-Flow 4 Litre when i ordered a 5 Litre Daytona oil. After a time of complaining, asking for a refund ect your manager gave me another 4 litre oil free of charge and couldn't have been more helpful, but it has not been a very good customer experience and this is the very reason i refuse to use euro car parts any more. In brief the oil i ordered you don't stock anymore, had this been known i wouldn't have ordered through yourself's as the oil i needed was just over 4.5 litres so your oil wasn't enough. Clearly your website is outdated showing and allowing me to order something your staff seem to think is no longer available and hasn't been available for some time, and the fact it showed as in stock when there was no possibility of it being in stock. Your LS8 manager was helpful and sympathetic to my issue. And finally to top it off i had to return to the LS4 branch to change the filter as i had been given a cartridge oil filter not an oil filter. As you can imagine this is poor service and a poor customer experience.”

Helpful Report

Posted 6 years ago

“Fast delivery however I was sent incorrect parts.”

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Posted 6 years ago

“The online was not offered in store although click and collect was done.”

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Posted 6 years ago

“Every time I call on the phone for parts 9 out off 10 they say they will call me back but they never do. I got that annoyed I've ended up going to euro car parts at least they call me back and serve there customers quick with good customer service”

Helpful Report

Posted 6 years ago

“Idiots gave me wrong discs. Car was on ramp when we figured out they dont fit. Lost out on deal on discs and now have to pay for double labour. Cheers gsf”

Helpful Report

Posted 6 years ago

“Poor service, I have had to re-order the same part 3 times and it still has not been recieved by my nearest store, they said the store which has them is not sending them out. So after waiting 20mins each time as staff answer calls and leaving store customers waiting, to be told they have not recieved the part as the other store has not sent it. Very disappointing experience.”

Helpful Report

Posted 6 years ago

“I ordered a set of brembo rear brake pads for my Citroen relay. I have opened the box in the middle of the job and there are no new break slider clips as shown in the items picture on line so I will now have to try and clean up the old ones before I can finish the job. The manufacturers name on the box was also different, I received bendix brake pads which is not so much of an issue but even the box has a picture of the clips on it.”

Helpful Report

Posted 6 years ago

“Make sure you check the part given to you is the correct one I did not check mine wasn't until I was about to fit the brake pads three days later that I realised they had given me the front ones instead of the rear pads I had ordered and on the invoice it stated rear pads so it was their mistake.Resulting in me having to make a twelve mile round trip to exchange for the correct ones”

Helpful Report

Posted 6 years ago

“Ordered bulbs on line, click and collect, as in stock and made use of weekend discount. Ordered, knowing I would be in the area next day to pick up Went and collected to be told Osram ones ordered not in stock and substituted Ring claiming they were more expensive. It turns out the comparison price was made against the discounted Osram order price and the un-discounted Ring price. Judging by your price list Ring is an inferior bulb. Didn't have internet access at shop to check, so when I got home to the computer and checked it was obvious a sharp practice had taken place. Considering it is 13 miles each way, the cost of chasing around and going back would be greater than the loss generated by the product switch.”

Helpful Report

Posted 6 years ago

“Not very polite staff, I guess it’s with certain customers of the community?”

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Posted 6 years ago

“Mini Rear wiper arm was too long and broke off on the first swipe. Waste of money.”

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Posted 6 years ago

“Refurned item, even though they was listed for my vehicle and I ensured they was correct. Sadly the boxes was badly damaged. Rear brakes was for single piston calipers mine are 4 Front while for 4 posts the backing of the pad was just slightly to big to slide into the calioer Still waiting for response, looks like I will have to chase Next time I'll order via the shops and skip the discount least issues like this are sorted over counter”

Helpful Report

Posted 6 years ago

“I made a click and collect order on the Saturday evening and it was only at the end of the process I realised that the branch I'd made the order with was closed on the Sunday, which was frustrating. I then went to collect my order on the Monday morning. I had expected that all the parts would have been picked and waiting for me, but I had to wait around 10-15 minutes for the member of staff at the till to find the parts and then spend another 5-10 minutes seemingly entering every part number into his computer I was happy with the price/quality of the parts but the collection process was unnecessarily slow, and no apology was given.”

Helpful Report

Posted 6 years ago

“Gave wrong part even after using their online reg checker”

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Posted 6 years ago

“Ordered a part online to come and collect only to find that it hadn't turn up to then find out next day they didn't even have it in stock just waste of time”

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Posted 6 years ago

“Artificially inflated prices, discount then applied but even with discount still more expensive than main dealer. Not right customers are duped into thinking they're getting a deal. My air flow sensor from gsf was £20.00 more than main dealer !”

Helpful Report

Posted 6 years ago

“Wrong part sold, car reg number provided! I had to buy another part and paid for service which was only due to the wrongly given part .”

Helpful Report

Posted 6 years ago

“Afraid incorrect air and oil filters were sent - not the first time this has happened. Will be in contact, but doubt I will use for filters again.”

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Posted 6 years ago

“Website not working correctly so it placed a click and collect rather then home delivery. Staff at Thurrock branch not as helpful as they could have been with the matter”

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Posted 6 years ago

“I rang up purely to make sure I had ordered the right product and the guy on the phone assured me it was...so I drove and picked it up got it home to realise it was the complete wrong. Barring in mind it's a 30 min drive hence why I rang to make sure I had to drive back to get the right ones. Luckily I had a very helpful man who gave me the right ones”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,629 reviews