GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,722 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refurned item, even though they was listed for my vehicle and I ensured they was correct. Sadly the boxes was badly damaged. Rear brakes was for single piston calipers mine are 4 Front while for 4 posts the backing of the pad was just slightly to big to slide into the calioer Still waiting for response, looks like I will have to chase Next time I'll order via the shops and skip the discount least issues like this are sorted over counter”

Helpful Report

Posted 6 years ago

“I made a click and collect order on the Saturday evening and it was only at the end of the process I realised that the branch I'd made the order with was closed on the Sunday, which was frustrating. I then went to collect my order on the Monday morning. I had expected that all the parts would have been picked and waiting for me, but I had to wait around 10-15 minutes for the member of staff at the till to find the parts and then spend another 5-10 minutes seemingly entering every part number into his computer I was happy with the price/quality of the parts but the collection process was unnecessarily slow, and no apology was given.”

Helpful Report

Posted 6 years ago

“Gave wrong part even after using their online reg checker”

Helpful Report

Posted 6 years ago

“Ordered a part online to come and collect only to find that it hadn't turn up to then find out next day they didn't even have it in stock just waste of time”

Helpful Report

Posted 6 years ago

“Artificially inflated prices, discount then applied but even with discount still more expensive than main dealer. Not right customers are duped into thinking they're getting a deal. My air flow sensor from gsf was £20.00 more than main dealer !”

Helpful Report

Posted 6 years ago

“Wrong part sold, car reg number provided! I had to buy another part and paid for service which was only due to the wrongly given part .”

Helpful Report

Posted 6 years ago

“Afraid incorrect air and oil filters were sent - not the first time this has happened. Will be in contact, but doubt I will use for filters again.”

Helpful Report

Posted 6 years ago

“Website not working correctly so it placed a click and collect rather then home delivery. Staff at Thurrock branch not as helpful as they could have been with the matter”

Helpful Report

Posted 6 years ago

“I rang up purely to make sure I had ordered the right product and the guy on the phone assured me it was...so I drove and picked it up got it home to realise it was the complete wrong. Barring in mind it's a 30 min drive hence why I rang to make sure I had to drive back to get the right ones. Luckily I had a very helpful man who gave me the right ones”

Helpful Report

Posted 6 years ago

“complained about some parts ages ago, still no response .. static.............”

Helpful Report

Posted 6 years ago

“Good value on parts via the website, very poor customer services on site at branch, order 3 coil packs when I picked it up, I told the counter person one of the coil packs looks opened, he assured me they are brand new, I told him two of them are brand new and sealed this one is opened and the coil pack inside looks used, he told me they come from the supplier like that! Take it or leave it, I asked politely if I could get a new coil pack that hasn’t been used, he told me no that’s not possible as I’ve ordered this one?? If I didn’t want it to cancel the order and get it else where.”

Helpful Report

Posted 6 years ago

“Photos in the product listings are misleading and the wrong parts were delivered, when I contacted the helpdesk I was told it was down to a system error and the correct part I required was shipped out and I was told to just bin the first set of parts i received.”

Helpful Report

Posted 6 years ago

“Sent the wrong part and had to order from euro as my van was in bits on a Saturday. Now stuck with the wrong part and also the hassle of sending it back to get a refund.”

Helpful Report

Posted 6 years ago

“Wrong item ordered - my fault. Refunded when returned, but the refund was £ 10.00 short !!!!”

Helpful Report

Posted 6 years ago

“Entered my cars details, no problems with the website selecting the correct discs. Lastly I added an oil filter. Wrong oil filter selected using website tool. Maybe this was my fault, I am not sure. I phoned to check the part number and was spoken to very rude - Like I was a pain in the ass phoning. Didn't bother returning and went elsewhere for the correct filter. Wouldn't use GSF again.”

Helpful Report

Posted 6 years ago

“Turned up to find they didn't have my part. Offered me a lower quality part which was sufficient.”

Helpful Report

Posted 6 years ago

“Placed an online order. Waited a week for the parts just to be told the brake pads were taken off my order by the warehouse. Had to shop elsewhere as they said I would have to re order them”

Helpful Report

Posted 6 years ago

“I recently ordered bearings for my car to be delivered to a garage of my choice, I paid £8 to have them delivered before 12 noon the next day,but unbeknown to me because I ordered after 4pm on the Thursday the item would not be delivered the next day being Friday. As a good will gesture the chap I spoke to offered me a refund of the £8 postage but I still haven’t received the bearings,so I am without bearings and vehicle. Not impressed.If I had been aware I would have gone to Cardiff depot and picked them up myself,hopefully they will arrive Monday morning.They are coming from Birmingham apparently,just thought I’d let people know so they don’t make same mistake I did.”

Helpful Report

Posted 6 years ago

“Wrong parts supplied again had to take the old parts to get them to match and then the hassle of refunding and reordering”

Helpful Report

Posted 6 years ago

“I bought a distributor cap for a Mercedes which was listed on their website as "Bosch" and it was very important to me that item should be original Bosch, but when item item arrived it was not, it was Bermi which was much poorer quality product, I phoned to complain, but was greeted by a very indifferent agent who could not care less. Not a satisfactory experience at all. I finally bought the product again directly from Germany”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,722 reviews