GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,614 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part was sold as a pair, but no mention of that on website so I ended up with four items when I needed two. sold the second pari for more than I paid overall though so not so shabby.”

Helpful Report

Posted 6 years ago

“Rang up to check parts, told was on shelf but the person hadn’t check properly and it had to be ordered in”

Helpful Report

Posted 6 years ago

“Ordered an air filter, brake fluid, oil filter and 4 spark plugs. Only 3 spark plugs arrived. Emailed straight away to confirm this and request the other be delivered still waiting a week later”

Helpful Report

Posted 6 years ago

“Ordered some power steering fluid on line about 3pm the following day 10am went to pick the part up the part was not ready he had to go and look for it on the shelf he was not sure which one it was and then went for someone else to help,This part should be ready with invoice ready just to hand over that's the point of pre-order.”

Helpful Report

Posted 6 years ago

“I ordered brake pads for my astra and only the rear pads were the correct ones. I need to get the front pads exchanged for the correct ones”

Helpful Report

Posted 6 years ago

“I ordered 2 parts 1 engine mount which was longer than the original and 2 outbof 3 bolts did nit line up , called to ask if they gave me the wrong part and was told this was the only 1 listed for vehicle , so sourced part elsewhere. The other part was a air mass sensor that when installed brouggt up engine management lights anf put my van into limp mode , i removed the part put old 1 back on and everything went back to normal , i returned this part back to store andvswapped it for a bosch 1 which worked fine .. Both parts which i originally bought were v-tech .....never again”

Helpful Report

Posted 6 years ago

“Reserved for collection at Coventry branch to start with to be told it is out of stock and need to be reordered to be ready for collection next day. So reserved again at Birmingham branch as I work there, but when I got there after couple of hours the battery was not brought out so had to wait a long time to be brought out. Thanks”

Helpful Report

Posted 6 years ago

“Great discount price offered for urgent part needed for failed car MoT. However dissapointed I was given the wrong Amber bulb for my car indicator light, even though I provided my registration number. The bulb needed offset bayonet pins, but was given straight. In the end as my need was urgent and no time to return to store, i had to modify my car bulb holder for wrong bulb to fit.”

Helpful Report

Posted 6 years ago

“Incorrect parts supplied.”

Helpful Report

Posted 6 years ago

“GSF, the parts (oil filters) you sent were incorrect. You could get a Good rating if you resolved this issue in a timely manner but I'm still in the middle of discussing it with you. I have sent the photos of the parts I received but you seem to find it impossible that they don't have a GSF part number on them but do not, only a Hengst Filter number on both the box and the actually filter. No GSF number. It's a good job I am not in a hurry for the filters.”

Helpful Report

Posted 6 years ago

“Ordered click & collect and sales assistant could not find order paperwork? Very busy with customers at that time and seemed to be no system in place to deal with orders as sales assistant was looking in various piles of paperwork to try and find my order. Resulted in looking it up on the computer from the order number I quoted. Which is unfortunate as this would have made things easier and quicker from the start. No problem with the purchased goods.”

Helpful Report

Posted 6 years ago

“wrong part sent, then had to wait nearly a week collection and refund, my customer not very happy.”

Helpful Report

Posted 6 years ago

“Ordered part as click and collect. Discovered the delivery date was a week. No good to me but no way to cancel the order onthe website”

Helpful Report

Posted 6 years ago

“Chap stated system did not have the online order ticket. System is wiped regular which is fine just the online system clearly stated the Day parts were to arrive and when to pick them up. If counter staff know better that’s great! Just that means i’ll not visit or order again.”

Helpful Report

Posted 6 years ago

“Website order,delay & no longer on system,arrived at suppliers could not amend order so cancelled & will use different supplier!!!!”

Helpful Report

Posted 6 years ago

“There is a problem with the website if i check stock it enters the item in the basket. Next problem the quality of the suspension mounting i purchased. A few weeks later its knocking like the old one”

Helpful Report

Posted 6 years ago

“On your website you have a code for 60% off, when I haven't made a purchase, you then send a discount code for 55% off as a sweetener to make me make the purchase. In simple terms you expect me to pay 5% extra. Is it me or have your marketing people lost the plot?”

Helpful Report

Posted 6 years ago

“Item never arrived to be collected luckily the man who worked there managed to sort a different version while I was there if not it would have been a waste of journey”

Helpful Report

Posted 6 years ago

“Ordered parts online, got email from Head Office telling me to come collect from my local GSF store next day, but when I went the parts hadn't arrived. As I had the vehicle already disassembled I had to buy the more expensive alternatives that were in stock. I suggest other customers call their local store to confirm orders have actually arrived, rather than just believing what I assume is an automatically generated and overly optimistic Head Office email. This all cost me three times as much as I would have paid had the email been telling the truth. GSF local branch staff were apologetic and tried to be helpful, so no blame there.”

Helpful Report

Posted 6 years ago

“The click and collect part of website provided me with only one option for my driveshafts. They were wrong and I had to go back to the store after stripping my car apart to get the correct shafts. Luckily they had them instore. Very disappointing.”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,614 reviews