GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,722 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 20th June 2025

GSFCarParts.com 5 star review on 30th May 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong part sent, then had to wait nearly a week collection and refund, my customer not very happy.”

Helpful Report

Posted 6 years ago

“Ordered part as click and collect. Discovered the delivery date was a week. No good to me but no way to cancel the order onthe website”

Helpful Report

Posted 6 years ago

“Chap stated system did not have the online order ticket. System is wiped regular which is fine just the online system clearly stated the Day parts were to arrive and when to pick them up. If counter staff know better that’s great! Just that means i’ll not visit or order again.”

Helpful Report

Posted 6 years ago

“Website order,delay & no longer on system,arrived at suppliers could not amend order so cancelled & will use different supplier!!!!”

Helpful Report

Posted 6 years ago

“There is a problem with the website if i check stock it enters the item in the basket. Next problem the quality of the suspension mounting i purchased. A few weeks later its knocking like the old one”

Helpful Report

Posted 6 years ago

“On your website you have a code for 60% off, when I haven't made a purchase, you then send a discount code for 55% off as a sweetener to make me make the purchase. In simple terms you expect me to pay 5% extra. Is it me or have your marketing people lost the plot?”

Helpful Report

Posted 6 years ago

“Item never arrived to be collected luckily the man who worked there managed to sort a different version while I was there if not it would have been a waste of journey”

Helpful Report

Posted 6 years ago

“Ordered parts online, got email from Head Office telling me to come collect from my local GSF store next day, but when I went the parts hadn't arrived. As I had the vehicle already disassembled I had to buy the more expensive alternatives that were in stock. I suggest other customers call their local store to confirm orders have actually arrived, rather than just believing what I assume is an automatically generated and overly optimistic Head Office email. This all cost me three times as much as I would have paid had the email been telling the truth. GSF local branch staff were apologetic and tried to be helpful, so no blame there.”

Helpful Report

Posted 6 years ago

“The click and collect part of website provided me with only one option for my driveshafts. They were wrong and I had to go back to the store after stripping my car apart to get the correct shafts. Luckily they had them instore. Very disappointing.”

Helpful Report

Posted 6 years ago

“Paid for next day but took seven, I know it was bank holiday but ordered Tuesday so should have had parts at least Thursday. When they did turn up they were that badly packed that the special tools included with the clutch kit were all smashed and useless. Took an extra week to get car repaired so really not impressed.”

Helpful Report

Posted 6 years ago

“not great this time the website should be more clear i orderd a 63 ah battery and a clutch went to collect the battery was there but was only 40 ah i was told i clicked on the wrong 1 no i didnt it said 63 ah but they sorted that for me. i had to go back to get the clutch which should of been there when i went to get the battery bear in mind all this i had put my reg number in to the website low and behold it was the wrong clutch. so yet again had to go back to get another clutch and had to find more money to be honest not the best service and wasted alot of my time website says it will fit and so and turns out its totally different. not the best service have used a few times in the past this was the worst.”

Helpful Report

Posted 6 years ago

“Ordered a radiator, header tank and a few bits in line with discount - everything seemed ok and the items were supposed to be reserved for me to pick up the following day. Left work early and drove to Kingston to find the "reserved " radiator had been sold to someone else and a replacement was offered to be delivered to me when the replacement arrived the following day - took two days to arrive at Kingston and due to timescales had to go to Kingston again (40 mile round trip!) - all items were ok, price was ok - but caused me to have to work on the bank weekend due to delay 😠”

Helpful Report

Posted 6 years ago

“Ordered some brake pads online. Accepted the offer of free delivery. Site stated "dispatched today" I phoned after ordering them and was told that dispatched today didn't mean I would received them same day. It would probably be next day. Pads didn't arrive. Phoned and was told there had been a "problem" and delivery would be made the next day between 9am and 5pm, two days after ordering. I asked them could I go and collect but told they were coming from Birmingham and had already left the warehouse. Not a great service and no contact from GSF to tell me there was a delivery issue. Not very impressed. I should have gone to the store and collected them instead.”

Helpful Report

Posted 6 years ago

“I would if I could - but it hasn’t turned up yet”

Helpful Report

Posted 6 years ago

“I ordered a full set of front brakes for my car and had to pick them up after work in Andover. I got their ten minutes before closing by which I did apologise to the chap behind the counter but I do work away from home. The manger was very rude and unprofessional as he clearly started making rude remarks about wanting to close and also had switched the front desk computers off which ment the chap that served me had to do it on another computer in the office. Unprofessional remarks and huffing and puffing is not an acceptable way to treat customers”

Helpful Report

Posted 6 years ago

“Good value with a discount code for the part needed. The depot was not busy and had no one before me but I still waited over 10 mins before getting served which was a bit of a pain. So the rating is for the service”

Helpful Report

Posted 6 years ago

“first part picked wrong' second part checked in store before leaving picked wrong again' third attempt checked and the right part. 48 miles traveling' extra time out of my working day not happy”

Helpful Report

Posted 6 years ago

“The purchases are OK but the service was bad on this occassion. Received order acknowledgement re-mail but did not receive a dispatch e-mail. Had to chase my order after 3 working days (5days from order) BUT there was no contact telephone information on the acknowledgement e-mail. I had to ring my local store to obtain the on-line ordering telephone no. When I got through I was eventually told that I would receive my goods the following day and also received an e-mail to that effect. Goods did arrive the following day but when I complained to the customer services team was told 'per my records the goods were delivered and signed for this morning'. Although that was true I would at least have thought that an apology for the delay would have been in order. In my telephone call I was told that the goods had been damaged and returned and had to be re-dispatched BUT had that have been the case I would have received an initial 'goods dispatched' e-mail, therefore, I can only assume that the order had been overlooked but the customer services operative could not admit that error!! Not very good customer services. I would point out, however, that I have always had very good service from staff at my local store.”

Helpful Report

Posted 6 years ago

“Your online service is quite terrible as I received the wrong parts for the reg number enterered and the guy on the phone basically told me it was my fault. The in branch guy at smethwick redeemed the situation by returning the goods and reselling me what I needed with the same discount”

Helpful Report

Posted 6 years ago

“Brake shoes had been returned by someone else, had a replacement, they had been returned also, I shall be returning”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 55,722 reviews