GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,563 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,563 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 12th August 2025

154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered what I thought was a set of 4 sparkplugs for my wife's 15 year old Fiat Panda. I paid approx £8.25 and received 1 plug. I thought I was buying one set of 4 plugs! I have subsequently bought a set of 4 Bosch plugs for under £8 delivered from another supplier. I am very disappointed with GSF who I thought were a good value supplier. I was obviously confused by your way of presenting the information. After talking to one of your telephone reps I have sent the one plug back for a refund.”

Helpful Report

Posted 6 years ago

“Went to pick my part up an there was not invoice for my part but they where delivered to the shop so just had to reorder my pats an wait half hour for my new invoice to come through but I got what I wanted in the end”

Helpful Report

Posted 6 years ago

“I always shopping in your company and will do it but I rate as 2 stars only because I visited Northampton store on 28th of May and I received the worst customer experience ever, the gentleman at the checkout start to serve other customer while serving me...i feel strange when he took order from other guy next to me in his home language and at the same time asking me for my card and then he done contactless payment with it holding in his hands,I asked about gearbox oils aswell as I couldn't find in website but he looked like he don't care and he don't want to help... Rest of CA are brilliant and really helpful apart of this guy....”

Helpful Report

Posted 6 years ago

“60% off is a joke, they just double the price and then give you 60% off”

Helpful Report

Posted 6 years ago

“Rang up before ordering online to see if a price match can be made on ad blue assistant said no but didnt give me alternative idea of ordering online for collection first Lack of customer service and poor experience”

Helpful Report

Posted 6 years ago

“This was my first order with GSF,and probably my last,needed wiper blade,entered car reg to make sure I got the correct blade,if only My order didn't arrive so after 4 days i contacted them asking where it was,told it had been delivered signed by somebody I'd never heard of,I questioned it and was sent a copy of delivery note,this is where the fun started,it was addressed to a company in Gloucestershire,I live near tamworth I asked for an explanation and was told sometimes things go missing,told it was out for Express delivery,shame it was actually sent by 2nd class post,and after all that it didn't fit my car. So as I say I don't think I'll ever use this GSF again”

Helpful Report

Posted 6 years ago

“The attitude of the assistant in the coventry branch was terrible. I chose the coventry branch as they had all parts in stock even though it wasn't the closest. However when i collected they were 1 part short, no apology just "we'll get it for monday" i asked if he could order for collection from the Birmingham branch, and was told "just order it yourself" .”

Helpful Report

Posted 6 years ago

“Normally it would be 5 star as I have never had a problem with gsf and all the guys that work there are always helpful, however this time the bloke that served me I felt was very patronising. Just because I’m a women he should not assume I don’t know about cars. He called me love which he didn’t call any of the male customers then he asked me if I was going to fit the part on the car which in fact I was, he didn’t ask the three male customers in front of me if they were fixing the part on there vehicle so why ask me just because I am a women?? Other wise normally I love the help from all the people there guys there”

Helpful Report

Posted 6 years ago

“Ordered rear suspension and accumulator spheres for my Xantia 1.9TD. Asked for guidance (gave Reg. No) as not sure what was meant by 'Height Control'. Was given part numbers to order over 'web-Chat' however accumulator sphere had wrong connection. As it was GSF's fault, would they collect wrong part they stipulated and deliver the correct one FOC? No, had to take it to local depot myself! Instant credit for wrong one when returned? No, I will have to wait for it to get back to the main internet dispatch depot. I wonder if I will ever see that credit as no receipt was offered or given! Had bad selection advice given on a speedometer sender unit a couple of years ago for same vehicle.”

Helpful Report

Posted 6 years ago

“Still waiting for my car mats”

Helpful Report

Posted 6 years ago

“I am only giving 2 stars as the only decent part was price and how quick it was delivered. However they delivered the wrong product. After puting my reg plate in and being shown what window wipers would fit. They delivered the wrong ones. And I now need to send back and only get £3.00 towards postage. Even though it wasn't my error!. Not good. I'm away to euro car parts to buy the correct ones.”

Helpful Report

Posted 6 years ago

“Decent service Ordered a part online a couple of weeks ago reserved it in store in Bradford. When I got to the store the chap told me the item has gone missing. Wasted my time”

Helpful Report

Posted 6 years ago

“Hi, I went to the Woodford branch for a windscreen wiper for my vehicle which I order online, when I got there it seems that there was no-one serving and after approximately 5-10 mins someone came out of the office to serve me, I gave the sales person the ref number for my order and then he want to located the wiper, after about approximately 5-10 mins he arrive back with the wiper and I pay and left store, it seems that it took a longer than normal to get served and get the item even though I have already order the item, I don't normally go to the Woodford store as I do not live near by, I have been to my local store in Liverpool and I have not had the same experience at this store, I would even praise this store, as the last time I have been to this store which was a while ago they seem to be my professional in the customer service.”

Helpful Report

Posted 6 years ago

“Useless. Told me its not their policy to tell me the manufacturers part number of an item so I could confirm it was the exact part I needed. Lost a sale as I am not prepares to waste time with incorrect parts which is all too often from GSF”

Helpful Report

Posted 6 years ago

“Customer service really poor I like to judge a company on how well they resolve complaints and you have really failed in this case so disappointed ☹️”

Helpful Report

Posted 6 years ago

“Not very reliable. Ordered a part using my car reg. Got it to the persin fitting it and it's the wrong part for my car. Couldn't return in 7 days due to working and having my car fail the MOT (not for the same part, the part mentioned above was marked as an advisory) So now i'm left with a part i can't use and still need to buy again the part needed.”

Helpful Report

Posted 6 years ago

“very rude when i came to pick up order”

Helpful Report

Posted 6 years ago

“The store staff were very polite and friendly and I was serve promptly. The reason for the poor review is that I got the wrong part, the correct part was on the receipt but the part I got was for the rear not the front as requested and as stated on receipt”

Helpful Report

Posted 6 years ago

“Part was sold as a pair, but no mention of that on website so I ended up with four items when I needed two. sold the second pari for more than I paid overall though so not so shabby.”

Helpful Report

Posted 6 years ago

“Rang up to check parts, told was on shelf but the person hadn’t check properly and it had to be ordered in”

Helpful Report

Posted 6 years ago

GSFCarParts.com is rated 4.5 based on 56,563 reviews