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GSFCarParts.com Reviews

4.5 Rating 56,563 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
5,715
 Metrics Info
4.5
Based on 56,563 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

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Anonymous
Verified Buyer
“Tried to buy a windscreen washer pump for and A4B6, web page showed 2 but no photo or accurate information, ordered cheapest which turned out not to have the Audi-specific connection (even though diagram on web page showed the shape) but very helpful staff at Reading branch told me was "universal" and offered to get the more costly one which had a different fitting - but also not to fit A4B6 !!! In the end had to bodge connection. So - rubbish parts and description on website, but very helpful staff at Reading branch”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“Out of stock on common items and not competitive on price unless there is a 60% discount offer”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“Got sent faculty goods, we got our money back but they would not return out battery that was leaking acid. We were told that we would have to return it. We found this very unacceptable as this could cause burns to ourselves. We asked that the manager would phoned us, we are still waiting for the call. Very disappointed with this. Not sure if we will buy off GSF again. Thank you.”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“Its a shame really, the service I received was very helpful and informative, but the delivery packaging was terrible and just not good enough, the parts were just lose in a box banging together on the mating faces, the box was ripped and open by the time I received it - come on guys you can do better.”
Helpful Report
Posted 6 years ago
L Thacker
Verified Buyer
“Not very professional the guys on the desk who served me”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“First time iv used and they sent me wrong item even tho they had my reg number..not impressed”
Helpful Report
Posted 6 years ago
L Davies
Verified Buyer
“Ordered parts by click and collect if this is the best you can do forget it”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“I used online chat to confirm the parts, the wrong items were sent I confirmed online they didn't understand so had to drive to local store to swap the brakes to correct ones. Online cost me a lot of time”
Helpful Report
Posted 6 years ago
R Laugmanis
Verified Buyer
“I entered my numberplate on your website to find wiper blades for my car but only one of them fits my car.”
Helpful Report
Posted 6 years ago
W Davies
Verified Buyer
“When collecting my items. They didn’t have all items in stock. Went back the next day to collect. Then nearly over charged me . Gmf in my experience have always had bad customer service. When Gsf had the shop in Swansea. The staff was very helpful and friendly ! Sad times when it closed”
Helpful Report
Posted 6 years ago
M Austin
Verified Buyer
“I recently needed to replace my front discs and pads on my mercedes. I opted for the Brembo brand as they included replacement bolts and hardware. After fitting the first disc pads and pad clips the discs had a intermittent grinding noise. On investigation the replacement brake clips were not the right size. The internal gap on the clip was too small and allowed the disc to contact the edges. I had to re-use the old clips. The photos show the different gaps. The old one on the left has the correct gap where as the new clip on the right is far too small. Disappointing really considering the difference in cost of the Brembo brand to the others supplied by GSF.”
Helpful Report
Posted 6 years ago
P Iwanus
Verified Buyer
“I have bought brake pads and it was doboule checked even the lable was saying that should fit but doesn't”
Helpful Report
Posted 6 years ago
L Edmond
Verified Buyer
“Your discounts and promotions online doesn’t really compete with other retailers selling the same product. Yes it looks like a good deal because of the added price you put on the items for sale, but it deceives customers buying them.”
Helpful Report
Posted 6 years ago
A
Verified Buyer
“Ordered a part for delivery 3rd of June, over a week later there is no sign of my ordered part. After calling today (14/6) to find that it was damaged in transit and to my disappointment no one from the company called to inform me, I only found this out after calling to find out where my part was. Really disappointed with the service I have received!”
Helpful Report
Posted 6 years ago
D Cox
Verified Buyer
“Ordered parts online where stock was confimed,called to collect next day and parts not in stock,returned next day and collected parts. On attemting to fit parts it became apparent they were the wrong parts after using car registrationin original order . Returned parts and collected correct parts Travelled total of 60miles and lost 3hrs of my time. Not a satisfactory experience. Regards Don”
Helpful Report
Posted 6 years ago
H Real
Verified Buyer
“Ordered online at the weekend, a driveshaft was being delivered to store on Wednesday. I couldn't get to store during the week because I work full time, went to collect on Saturday, the item was no longer reserved for me but it was still on the shelf, told me they couldn't match the web price and charged me £15 more. Very poor customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Wrong oil filter even with correct registration given.”
Helpful Report
Posted 6 years ago
R Powell
Verified Buyer
“Ordered full set of wiper blades for my Tiguan. Your website said you had them in stock, so I travelled from Rugby to collect. On arrival, was told the pack wasn’t on the shelf, so just had the front wipers. Not only that, but the two wipers were only £3 cheaper than the advertised full set. Rather disappointed as this was the first time I’d used GSF.”
Helpful Report
Posted 6 years ago
J Araujo
Verified Buyer
“Hi... I’ve been using GSF for years now at Tottenham branch... they are amazing.... but my experience with head office online was disgusting... I called regarding an item online and I believe that the persons name was Ryan (?) ... he was very rude called me stupid and hang up on me... he even refused to put me through a manager when I asked .... very bad customer service with the online team”
Helpful Report
Posted 6 years ago
D Shah
Verified Buyer
“The guys in the stores are fantastic to deal with. Super supportive and helpful. However, online/telephone customer service is appalling. The website listed a product that was compatible with my car so I went ahead and bought it. Got home and it didn't look right, so a quick Google check tells me that this is a group of parts for a different car. Different manufacturer entirely. I wanted a clutch and flywheel for a BMW M5, however the ones sold to me were for a VW Golf. Telling customer services online was a complete waste of time. They're also oblivious to sarcasm. On the telephone, they were just as clueless. If you're 100% certain a product is compatible with your car, then great, double, triple check it when you get it. If not, go to somewhere where their systems aren't designed by three year olds.”
Helpful Report
Posted 6 years ago
GSFCarParts.com is rated 4.5 based on 56,563 reviews
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