GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,418 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,418 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Um well the only thing I have to say is that the rear window wiper did not fit.”

Helpful Report

Posted 3 years ago

“Phoned and asked which brake pads fitted my van, from 2 options. Was told both ok, just one cheaper than the other set. When fitted, the set I brought had no wear sensors, do now I’ve got to be these separate!”

Helpful Report

Posted 3 years ago

“The products were fine but the web-site was ‘clunky’.”

Helpful Report

Posted 3 years ago

“The order process was easy but the website needs to make it clearer in the description of brake discs that they come in pairs… This would stop anyone ordering 2 and getting 4 (2 packs) like I did..”

Helpful Report

Posted 3 years ago

“I was a bit annoyed as GSF have changed all the part numbers, I've always ordered the old part numbers and had to phone Birmingham where I did get top service from a chap called JOSH. Will continue to buy online from GSF.”

Helpful Report

Posted 3 years ago

“The ordering online was simple. However I waited 40 minutes to get served and was told I had the wrong price! I was able to prove that your website was showing the wrong price and that my confirmation was also showing the I correct price. The staff didn’t seem to know there was an online sale.”

Helpful Report

Posted 3 years ago

“Daft pricing policy - full price one day which is ridiculously expensive and then discounted another day by between 45 to 65%”

Helpful Report

Posted 3 years ago

“I had to take the parts back”

Helpful Report

Posted 3 years ago

“Not happy that they gave me the cheaper branded brake pads when I ordered a different brand,as it was too late to take them back as I had removed the old ones”

Helpful Report

Posted 3 years ago

“The site is good that it selects the correct parts that fit the vehicle, but I find the site slow to update and often resets itself. The staff at the Birmingham branch are fantastic, so knowledgeable and helpful, a credit to the company”

Helpful Report

Posted 3 years ago

“Nice staff. Bit of a slow service and needs modernising in the office”

Helpful Report

Posted 3 years ago

“Received car part last I ordered no problems except the windscreen wipers weren’t the brand I ordered. I contacted GSF using online help form and was re issued an order for the correct windscreen wipers. The same ones then turned up again. Even after stating and sending pictures of what I’d received vs what I actually ordered.”

Helpful Report

Posted 3 years ago

“Why do you have to order online to get the cheaper price???!!!”

Helpful Report

Posted 3 years ago

“The service on obtaining the part was very easy and prompt however, getting to the GSF Carparts location at Farnbourtough was not clear from the road. Had to waste 15 minutes getting to the location just because it was not evident from the road.”

Helpful Report

Posted 3 years ago

“I bought parts giving car reg at the Malvern branch on Friday. Three guys standing around drinking tea managed to give me the wrong parts (after 30 minutes of waiting). On the web site the Malvern branch is supposed to be open until 2pm Saturday..... it is not. I'd driven up from Hampshire just to do this job so could not leave it. Calling the Malvern GFS number Callum (from Bromsgrove branch located the right parts (25 miles away) but called ahead to make sure they were on the shelf when I got there. The Gloucester (south I think) branch were also very good doing all they could to help. In short Malvern need retraining, the website should be corrected, Gloucester and especially Callum from Bromsgrove should be recognized as making a very poor situation in to a slightly less poor one. A similar story will be published in my vintage BMW forum and blog”

Helpful Report

Posted 3 years ago

“When you are searching for parts and you enter your reg No your site brings up parts that are not compatible with that vehicle, very misleading and can cause unnecessary hassle for customers who end up ordering parts that will not fit their vehicle”

Helpful Report

Posted 3 years ago

“We are between 2 depots Southampton North (Eastleigh) & Totton. Phone Eastleigh they say we are in Totton's area. Phone Totton we are in Eastleigh's area. Make your minds up either you want the business or you don't! All we want are the parts we need to do a days work!”

Helpful Report

Posted 3 years ago

“Faulty product which was melting and made engine light come on”

Helpful Report

Posted 3 years ago

“Ordered discs and pads online. Asked to double check when I collected parts. Discs were incorrect so had to go back and get refund which was dissappointing. ☹”

Helpful Report

Posted 3 years ago

“Almost all day available to pick my order but no, I had to wait the regulation 10 mins whilst the parts were collected from around the warehouse with various inter staff chats on the way. Don’t mind me I’m just the client”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,418 reviews