GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,431 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,431 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ok recommend”

Helpful Report

Posted 3 years ago

“I checked price of battery on line then went to Dover branch to be told this is a online price only and that I need to order online before picking the battery up at branch. This meant another trip back to branch. This isn't very clear on the GSF website.”

Helpful Report

Posted 3 years ago

“Your online app was impossible to use in my experience but your counter staff at your maidstone store where spot on .”

Helpful Report

Posted 3 years ago

“Cheap parts but customer service was lacking. I was stood at the counter whilst 4 members of staff walked by without even any acknowledgement that I was there. Whilst I was stood there waiting a member of office staff was on the phone using very colourful language. The branch also needs to be careful what items on the office wall can be read from reception.”

Helpful Report

Posted 3 years ago

“You only get a 3 star rating because you don't have simple things like a Sump Plug or Sum Washers in any stores within about 70 miles (the nearest one I found was Watford. So I purchased most of my service items from another supplier.”

Helpful Report

Posted 3 years ago

“I went to shop to buy. Then had to go online for better price. Waited 30 minutes Bonkers idea Should get same price in shop”

Helpful Report

Posted 3 years ago

“Packaging was damaged badly, not outer package, must of been damaged when put in box”

Helpful Report

Posted 3 years ago

“quick pickup time, friendly staff, easy to navigate the website. just a shame you get hammered with usless emails about random cheap items”

Helpful Report

Posted 3 years ago

“I purchased a part and was charged shipping to Northern Ireland. I challenged the charge as delivery for items over £25 was free. I was informed they could cancel the order or pay the charge. What the shop failed to inform me was the item was available for click & collect locally in Belfast less than 14 miles from me! I discovered this late when trying to order another part.”

Helpful Report

Posted 3 years ago

“Would have been good if the parts were ready for collection when I did click and collect. Guy that served me was friendly but told me if I needed to return then I'd have to do it via the website as I ordered that way. The website says that I just need to take the return back to the shop?”

Helpful Report

Posted 3 years ago

“Ordered wiper blades for.Audi 2015 A5 and they don't fit when said grey would.”

Helpful Report

Posted 3 years ago

“There was confusion over where my order was after an online purchase and I had to run around in order to get it.”

Helpful Report

Posted 3 years ago

“I was given the wrong parts due to the box of brake disks were put on wrong shelf which indicates no one checked part numbers”

Helpful Report

Posted 3 years ago

“The online finder gave an incorrect part, for a different vehicle. However the guys in the store were fine with changing it for the correct part, it’s just a pain that I had to make two journeys to the store. So zero stars for the website and 5 stars for the in store service.”

Helpful Report

Posted 3 years ago

“The cabin filter that I require is always showing as in stock yet when my order is processed the filter is not in stock. Please show an accurate stock level on your website as I find it frustrating that what I have ordered is particularly cancelled.”

Helpful Report

Posted 3 years ago

“Good product thanks late delivery”

Helpful Report

Posted 3 years ago

“The battery is fine. The problem was that I ordered online and when I went to collect a few hours later the IT system had crashed, so a wasted 12 mile roundtrip as the item could not be provided. I offered to pay cash but was told that could not work as no invoice and details etc. It was unfortunate but annoying nonetheless and not the fault of anyone at the branch I attended.”

Helpful Report

Posted 3 years ago

“Good and friendly service, but unfortunately reserved items were not in store when I got there. Incorrect stock numbers.”

Helpful Report

Posted 3 years ago

“Sent me 3 oil filters when I had ordered 4 but promptly rectified this and I would not be put off using them again.”

Helpful Report

Posted 3 years ago

“Was promised next day delivery and it came two days later”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,431 reviews