GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,434 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit of a let down, I went through the process on the website, thinking I was clicking and collecting. Turns out it wasn't and it would have been faster to visit the store in the first place.”

Helpful Report

Posted 3 years ago

“Nice and professional Service but how can’t you have easy attempt buying on webside ?”

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Posted 3 years ago

“Fast delivery but not completely order. Spray should be with pipe.”

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Posted 3 years ago

“Entered car reg on website, selected the parts for purchase, but when they arrived the brake discs were the wrong ones, so had to make a trip to the store to exchange for the correct ones.”

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Posted 3 years ago

“Why can’t we return online orders to a store for a refund?”

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Posted 3 years ago

“Was amazed to find that price on the GSF website accessed via Android are significantly higher than those achievable when visiting their website via a PC. Using such dynamic pricing algorithms is a very unfair business practise”

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Posted 3 years ago

“Bought a spark plug and received the wrong one! Right 1 purchased but was wrongly stickered up on the box. Has happened before, could do with a double check before given to customers to save us wasting time and money on traveling to and from shop. Not much of a apologisely! I understand mistakes happen but for it to happen to us more than once something should be changed.”

Helpful Report

Posted 3 years ago

“I was disappointed with the timescales to prepare the order in this instance. Due to my postcode I have to pay for delivery and as I was off for the week I ordered on Monday hoping (not expecting) my order might arrive before the week finished only to receive an email the following Tuesday (8 days after placing the order) to say my order was being dispatched. In all fairness the order did arrive on the Thursday but this was too little too late for me. I tried calling Customer Services to advise if my disappointment but only got the generic voice message.”

Helpful Report

Posted 3 years ago

“I ordered new wiper blades for my vehicle as I had purchased blades in the past, so knew they would be in stock and good quality. After collecting and getting home to fit the wiper blades, I found that one of the wiper sets, they are universal fit, had the fitting pack missing. This was most annoying. I did return the next day and was dealt with professionally, but it did leave me a little frustrated that I had to return and swap the parts. I will check that any parts are correct with my next purchase.”

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Posted 3 years ago

“The parts ordered from GSF were fine and at a competitive price, however on entering the department the assistant was on the phone to a colleague and made no attempt to serve me and was clearly not discussing work related matters.”

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Posted 3 years ago

“Wrong oil filter sent so I had to rush out and buy a more expensive one.”

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Posted 3 years ago

“Website as a whole is easy to use but the simple things like updating opening hours lets GSF down badly. I have turned up on previously occasions after checking and paying for click and collect and they have been closed. This was my final attempt and thankfully they where open. Good prices and stock holding let down by the simple things”

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Posted 3 years ago

“Parts were as described. Unfortunately delivery took more than a week (possibly because of extended bank holiday weekend).”

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Posted 3 years ago

“Good product but slow to be served. One person serving”

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Posted 3 years ago

“As websites go it does have a few problems severe lack of choice for some common to many bag models High prices on some Intrusive app & cookies Terrible service in some stores with very arrogant staff who refused to believe me that the items don't fit my car especially in Reading branch then parts kit were incomplete when I double checked the boxes Very close to making a formal complaint but apparently the Richard Cranium was the assistant manager! I've been working on modifying & designing parts for VW for over 40 years so I do know what I'm on about 😁 even working with Geoff Thomas the owner of Autocavan Badshot Lea branch in a totally different league excellent service polite staff & they don't get upset when I check the item is the correct one GSF needs to sort out their staff in some branches”

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Posted 3 years ago

“Customer service just about OK at branch”

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Posted 3 years ago

“Collection was prompt but the sales chap dropped the battery when the handle came off. He then put the handle on incorrectly and gave it to me. I am sure it is fine (now I have fixed the handle - but want it on record in case it fails later.”

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Posted 3 years ago

“Wrong parts delivered but full refund given and can't fault customer service very good at sorting the problem”

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Posted 3 years ago

“GSF have low prices and fast delivery. However, the windscreen wipers I ordered only make contact with the screen at the top & bottom of the blade, not in the centre. Very poor quality.”

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Posted 3 years ago

“Parts and price excellent, shame about the miserable staff”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,434 reviews