GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,443 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was confusion over where my order was after an online purchase and I had to run around in order to get it.”

Helpful Report

Posted 3 years ago

“I was given the wrong parts due to the box of brake disks were put on wrong shelf which indicates no one checked part numbers”

Helpful Report

Posted 3 years ago

“The online finder gave an incorrect part, for a different vehicle. However the guys in the store were fine with changing it for the correct part, it’s just a pain that I had to make two journeys to the store. So zero stars for the website and 5 stars for the in store service.”

Helpful Report

Posted 3 years ago

“The cabin filter that I require is always showing as in stock yet when my order is processed the filter is not in stock. Please show an accurate stock level on your website as I find it frustrating that what I have ordered is particularly cancelled.”

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Posted 3 years ago

“Good product thanks late delivery”

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Posted 3 years ago

“The battery is fine. The problem was that I ordered online and when I went to collect a few hours later the IT system had crashed, so a wasted 12 mile roundtrip as the item could not be provided. I offered to pay cash but was told that could not work as no invoice and details etc. It was unfortunate but annoying nonetheless and not the fault of anyone at the branch I attended.”

Helpful Report

Posted 3 years ago

“Good and friendly service, but unfortunately reserved items were not in store when I got there. Incorrect stock numbers.”

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Posted 3 years ago

“Sent me 3 oil filters when I had ordered 4 but promptly rectified this and I would not be put off using them again.”

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Posted 3 years ago

“Was promised next day delivery and it came two days later”

Helpful Report

Posted 3 years ago

“Part I needed was in stock/good price and ready almost immediately. However when picking up the stupid covid restrictions were still in place...only one till and a queue out the door. Only one person serving. Not sure why the guy wandering around the warehosue/sat at the laptop couldn't have served as well”

Helpful Report

Posted 3 years ago

“Parts received were damaged, then no stock available to replace”

Helpful Report

Posted 3 years ago

“Despite checking the parts with the staff twice prior to purchase and told its all correct I was very disappointed to then be told by the mechanic that the parts were sold incorrectly l. I then had to go back to finally get the correct parts 3rd time lucky. It transpires that the incorrect details were inputted into the system by the staff.”

Helpful Report

Posted 3 years ago

“I've bought parts from GSF for many years and always find them good value. Unfortunately my experience last week was not great due to IT issues. I was visiting to pickup a click and collect item but wanted to buy a couple of other items too. The guy who served me did his best to try to help and after initially saying he couldn't serve me, he found a way of at least being able to charge me for the click and collect item, using the order number that had been emailed to me. What he couldn't do was invoice me for the other items I wanted, so I had to leave without them - rather frustrating!”

Helpful Report

Posted 3 years ago

“Staff is bit rude. Don't care about customer. Had to wait for sometime to see the staff . Rang the bill twice for attention but nothing. They only come to the counter when they like to.”

Helpful Report

Posted 3 years ago

“Good service, was disappointed to be given the wrong pads even after giving the registration of my car. Only found out after stripping out my brakes.”

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Posted 3 years ago

“Website wasn’t behaving so went to the store but had to use web again to get discount as they couldn’t do it at the counter. Apart from that good.”

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Posted 3 years ago

“After one hour and thirty minute my orders wasn’t ready for pick up”

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Posted 3 years ago

“When returning part the person who served me was rude and arragant”

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Posted 3 years ago

“Miserable staff”

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Posted 3 years ago

“Parts came easy just time it took t b deliverd .was put in shed as i askt”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,443 reviews