GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,348 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 16th May 2025

151

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and polite staff”

Helpful Report

Posted 1 week ago

“I wasn't too sure which part to order. Part confirmed by the assistant. Free next day delivery. Good quality rear springs which fitted perfectly. Thanks.”

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Posted 1 week ago

“Simple to order online and at a very competitive price.”

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Posted 1 week ago

“Delivered the wrong car battery & would not pick up for exchange had to drive 30 mins to return it. Will never use again”

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Posted 1 week ago

Hi Mark, Thank you for your feedback, and I’m truly sorry to hear about the mix-up with your battery and the inconvenience of having to return it. We understand how frustrating this situation can be, and we aim to provide seamless service to all our customers. Your comments are important to us, and we will review our processes to help prevent this from happening in the future. If you would like to discuss your experience further or require any assistance, please don’t hesitate to reach out to our customer service team reviews@gsfgroup.com. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warmest regards, Team GSFCarParts.com

Posted 5 days ago

“Super Super”

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Posted 1 week ago

“Very good”

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Posted 1 week ago

“Ordered online a.m. and advised/picked in the afternoon. Staff are always helpful”

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Posted 1 week ago

“The guy's at Saltash branch went above and beyond to make sure my power steering pump was the right fitment for my van. Thanks to all at GSF Saltash.”

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Posted 1 week ago

“I ordered some Oil from GSF and decided on Click and Collect. I was notified by email and text and picked it up the next day, excellent.”

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Posted 1 week ago

“Very easy to order and delivered on time, Yes I would recommend this company for car parts”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“The Lexus wiper I bought is Fit for purpose and easy to install”

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Posted 1 week ago

“After ordering, received msg on iPad screen to say parts ready next day. No confirmation email received but called next day to confirm availability. Parts were on shelf, to collect. Travelled across the city to pick up and although ID was available, the counter guy wouldn't release the parts, despite explaining my order was on the shelf in my name. Useless.”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced when trying to collect your parts. It’s frustrating when expectations aren't met, especially after making a journey to visit us. We aim to provide our customers with accurate information and a smooth experience, so your comments are invaluable for helping us improve. I’ll make sure your concerns are addressed with our team to prevent similar situations in the future. If there's anything else you’d like to discuss or if you need further assistance, please reach out to our customer service team on reviews@gsfgroup.com. Best wishes, Team GSFCarParts.com

Posted 5 days ago

“Ordered on line , battery was waiting for me upon arrival”

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Posted 1 week ago

“Quick efficent service good price”

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Posted 1 week ago

“Good service and good staff”

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Posted 1 week ago

“unfortunately the parcel did not arrive on time, I had to intervene after a few days and re-order which also did not arrive because the courier acted according to instructions!!!! waste of time, nerves and money. better avoid”

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Posted 1 week ago

Hi Marcin, Thank you for your feedback, and I'm truly sorry to hear about the delay with your order and the subsequent issues you faced with the courier. We totally understand how frustrating this situation must have been for you, and it’s not the experience we wish for our customers. We value your input, and your concerns will be shared with our team to help improve our processes. If there’s anything further we can assist you with, please reach out to our customer service team on reviews@gsfgroup.com. Thanks for your understanding, and we hope to do better for you in the future. Best regards, Team GSFCarParts.com

Posted 5 days ago

“Have not received the order. Paid for 2-3 days delivery and it has now been a week and still no delivery.”

Helpful Report

Posted 1 week ago

Hi Louise, Thank you for your feedback, and I'm truly sorry to hear about the delays with your order. I understand how frustrating it can be when you’re expecting a timely delivery and it doesn’t arrive as planned. We're constantly working to improve our delivery process, and your comments will be taken into consideration as we do so. If there’s anything else you’d like to discuss or if you need assistance, please feel free to reach out to our customer service team at reviews@gsfgroup.com. Thank you for your patience, and we hope to resolve this for you soon. Warm regards, Team GSFCarParts.com

Posted 5 days ago

“I’ve rated GSF poor, because their on line service is poor, it is completely disjointed from the actual Parts Stores. The staff in the Stores are brilliant but their hands are tied ‘cos they can’t offer the on line discounts. I contacted your on line help chat ‘cos I had already bought a part in store, as I couldn’t find it on line. So i couldn’t get the discount which you kept quoting in texts because I hadn’t ordered it on line. I then realised I needed the same part again, so to get the discount I tried to order it on line, but it kept telling me you didn’t stock it (but I knew you did cos I had already bought one) when I contacted your on line chat help service to explain the above, it told me to go to the Store & order the part from them. I did this & was again told I didn’t qualify for the on line offer of 20% discount. All the parts I obtained were good quality & fitted well & as I stated above, the on Store staff were really helpful & efficient, but I’m just annoyed that I had to pay full price for everything cos I couldn’t apply the discount you promised to me. The on line chat service was a complete waste of time imo. The in store staff saved you from getting a much worse review tbh.”

Helpful Report

Posted 1 week ago

Hi Andrew, Thank you for taking the time to share your feedback. I'm really sorry to hear about the challenges you faced with our online service and the discrepancies between the online and in-store experiences. It’s always our goal to provide a seamless experience, and I understand how frustrating it must be to encounter these issues, especially when you were looking to benefit from our discounts. Your insights are invaluable, and we'll certainly look into improving the integration of our online and store services. I’m glad to hear the quality of the parts and the service from our in-store staff met your expectations, but I can understand how the discount confusion would be very disappointing. If there’s anything more you’d like to discuss or if you have further concerns, please feel free to reach out to our customer service team directly. Wishing you all the best, Team GSFCarParts.com

Posted 5 days ago

“Very quick delivery,after phoning to check the online battery was compatible with car...Good service...”

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Posted 1 week ago

GSFCarParts.com is rated 4.5 based on 55,348 reviews