GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,615 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gsf car parts price is better than dealership but still needs to make comparable with other leading parts companies Etc. Europarts, bullseye, Andrew page because I found Gsf is expensive compare to these companies.”

Helpful Report

Posted 5 years ago

“After a little delay being able to locate a local branch, the part i ordered was delivered promptly.”

Helpful Report

Posted 5 years ago

“part was said to be in store after checking online and on the phone, arrived at store part was coded wrong waited till next day , second part was ordered and according to the plate number of the car the part is correct but does fit my car, all information is correct year engine code etc part is wrong in gsf”

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Posted 5 years ago

“I am thankful for gsf of having the part I needed where others didn’t but the website was not that straight forward to use maybe consider gsf having a app makes it easier and having more staff so it doesn’t take to long waiting for collections.”

Helpful Report

Posted 5 years ago

“Although the front strut top mounting spare I ordered was a fit - it wasn't perfect. This has led to an unnatural noise whenever I turn the steering wheel hard left/right. The noise is obviously caused by some imperfection and/or warping - I can also feel it clearly through the steering wheel.”

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Posted 5 years ago

“Website OK but abit slow on loading. Could do with more info on cars.”

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Posted 5 years ago

“what they have on website is not what they have actually in stock.”

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Posted 5 years ago

“WISH IT WAS MORE WOMEN FRIENDLY WAS MADE TO FEEL THAT I SHOULDN'T BE THERE I LOVE MY CAR SHE AS A NAME THAT HOW MUSH I LOVE MY CAR AND I WILL BUY WHAT EITHER SHE NEEDS AND YOU MISSING OUT ON THAT MARKET”

Helpful Report

Posted 5 years ago

“GSF watford staff could try and be friendly and prproactive.I recently went to collect an item via click and collect and was told aggressively by your staff that the order has been cancelled without offering me any further assistance and just carried on doing other things. I am from a ethnic minority background and I wonder if that was a factor that made me receive such service. Customer service needs to improve. Thanks”

Helpful Report

Posted 5 years ago

“I like GSF I have been using them for around 20 years. Their prices are good when you have a discount code, without a code they are expensive. The website is terrible, truly terrible. Especially if you are using a smart phone. If the website gets a complete and comprehensive overhaul then I would suspect that they will gain/ retain more customers”

Helpful Report

Posted 5 years ago

“The part was fairly-priced. However, there was a difference between the store opening hours advertised on the website and the actual opening hours, so I could not collect and fit the part on the day I ordered it.”

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Posted 5 years ago

“Was given the wrong part, GSF were closed for the back holiday so sourced parts elsewhere. GSF normally expensive compared to most places but with the discount the price was acceptable, albeit the wrong part. In the end I found a better quality elsewhere cheaper.”

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Posted 5 years ago

“It is ok had few bad experiences but got solved still shop there”

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Posted 5 years ago

“Good value parts but.. No parking spaces when picking up parts and very slow over counter experience.”

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Posted 5 years ago

“Initially went to the shop and asked for the parts but was told that the online price could not be matched directly- I would have to order on line - yes they had the parts but no I could not put an online order in from the shop - no internet connection - ordering online was awful the website was very slow to update clicked to order - no response did it several more times eventually got an order confirmation- went and got the parts - came home to find every click had generated an order - Really Irritating - Sort your website out and allow direct purchases from shop at the same price - Fact if you advertise a price, in contract law you are bound to honour it - when I showed the online price and parts I required, at the retail outlet, the fact that I had not ordered online was irrelevant - the offer had been accepted and the goods should have been supplied -”

Helpful Report

Posted 5 years ago

“Dear sir Click @ collect has little benifit here. Goods clearly not picked from Shelves prior to visit evven though order sent day before , stood waiting around for quite a while. Assistant unfreindly @ dissmissive gave impression He would rather be somewhere else. On the plus side goods @ prices are O.k”

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Posted 5 years ago

“I am pleased d So far with their service”

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Posted 5 years ago

“Delivery date not given until I phoned and one part incorrect . Otherwise ok”

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Posted 5 years ago

“bought an item I had googled online which, from gsf themselves was about £4.80. In Exeter branch, walked in and was told it was £7.50 and the cheaper price was online price. I then had to waste my time ordering the item on my phone in the shop itself, then waiting for the online order to go through so I could collect the item. Why can you not just sell items at the same prices regardless of online or on store purchase!!!”

Helpful Report

Posted 5 years ago

“I’m a regular customer at your Luton Windmill trading estate branch ..recently I’ve submitted a claim for a refund on a 8 months old defective coil pack GSF 925GMO431..I noticed I was not given a copy of the said claim documents. Lodged on 13th August 2019 .. to date I’ve had no communication on this matter 13 opening days later... ..otherwise I’ve been well looked after by the GSF staff .. Mr D Burton...07718074422 ..”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,615 reviews