GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,532 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like GSF I have been using them for around 20 years. Their prices are good when you have a discount code, without a code they are expensive. The website is terrible, truly terrible. Especially if you are using a smart phone. If the website gets a complete and comprehensive overhaul then I would suspect that they will gain/ retain more customers”

Helpful Report

Posted 5 years ago

“The part was fairly-priced. However, there was a difference between the store opening hours advertised on the website and the actual opening hours, so I could not collect and fit the part on the day I ordered it.”

Helpful Report

Posted 5 years ago

“Was given the wrong part, GSF were closed for the back holiday so sourced parts elsewhere. GSF normally expensive compared to most places but with the discount the price was acceptable, albeit the wrong part. In the end I found a better quality elsewhere cheaper.”

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Posted 5 years ago

“It is ok had few bad experiences but got solved still shop there”

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Posted 5 years ago

“Good value parts but.. No parking spaces when picking up parts and very slow over counter experience.”

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Posted 5 years ago

“Initially went to the shop and asked for the parts but was told that the online price could not be matched directly- I would have to order on line - yes they had the parts but no I could not put an online order in from the shop - no internet connection - ordering online was awful the website was very slow to update clicked to order - no response did it several more times eventually got an order confirmation- went and got the parts - came home to find every click had generated an order - Really Irritating - Sort your website out and allow direct purchases from shop at the same price - Fact if you advertise a price, in contract law you are bound to honour it - when I showed the online price and parts I required, at the retail outlet, the fact that I had not ordered online was irrelevant - the offer had been accepted and the goods should have been supplied -”

Helpful Report

Posted 5 years ago

“Dear sir Click @ collect has little benifit here. Goods clearly not picked from Shelves prior to visit evven though order sent day before , stood waiting around for quite a while. Assistant unfreindly @ dissmissive gave impression He would rather be somewhere else. On the plus side goods @ prices are O.k”

Helpful Report

Posted 5 years ago

“I am pleased d So far with their service”

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Posted 5 years ago

“Delivery date not given until I phoned and one part incorrect . Otherwise ok”

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Posted 5 years ago

“bought an item I had googled online which, from gsf themselves was about £4.80. In Exeter branch, walked in and was told it was £7.50 and the cheaper price was online price. I then had to waste my time ordering the item on my phone in the shop itself, then waiting for the online order to go through so I could collect the item. Why can you not just sell items at the same prices regardless of online or on store purchase!!!”

Helpful Report

Posted 5 years ago

“I’m a regular customer at your Luton Windmill trading estate branch ..recently I’ve submitted a claim for a refund on a 8 months old defective coil pack GSF 925GMO431..I noticed I was not given a copy of the said claim documents. Lodged on 13th August 2019 .. to date I’ve had no communication on this matter 13 opening days later... ..otherwise I’ve been well looked after by the GSF staff .. Mr D Burton...07718074422 ..”

Helpful Report

Posted 5 years ago

“Purchased an electric window regulator -the picture showed the electric motor attatched to the mechanism -however, when it arrived it wasn't in the box as i had expected. That said, delivery was exceptionnaly quick.”

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Posted 5 years ago

“The part which I ordered was not what I expected as it was shown differently on the website compared to what I received”

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Posted 5 years ago

“I ordered service parts for my 2010 Peugeot 207cc choosing the purflux oil filter (part no : 120PC0110) but while the picture on the web site matched the oil filter I required, the oil filter delivered did not but was not realised until Bank Holiday Sunday - most inconvenient.”

Helpful Report

Posted 5 years ago

“Gave reg No and given wrong parts. When brought in to change had to pay a further £11. A cost which should have been waved as it was GSF fault. Not best pleased.”

Helpful Report

Posted 5 years ago

“After entering my registration, I ordered the wipers that the GSF website stated would fit my car. Order placed, parts delivered free and quickly. Only one problem, the wipers dont come close to fitting, and when I contacted GSF, I am told they know they dont fit my car and therefore I need to return them, at my cost!! Terrible. GSF have now directed me to a different website to buy a front set of wipers for £90!!!!!”

Helpful Report

Posted 5 years ago

“The website said it would be the same day delivery. It actually arrived the following day.”

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Posted 5 years ago

“I was slightly disappointed with my experience this time. The shop is advertised as opening at 8:30am but didn't open until 8:35am on the day I went to collect and I didn't get my parts until 8:45 due to the chap feeling that tidying up was more important than serving customers Haven't used the parts yet but I expect they'll be as good as pervious ones I've had”

Helpful Report

Posted 5 years ago

“The service and pricing were fine but the product was mis labelled and does not fit my vehicle”

Helpful Report

Posted 5 years ago

“Disappointed to find that you had sent rear discs instead of fronts. This meant a trip to Barnstaple GSF who were very helpful.”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 56,532 reviews