GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,576 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong size part was sent when using my reg to check fitment but was quickly resolved”

Helpful Report

Posted 5 years ago

“Although the discount seems to be great, wow 60%, the online prices are massively inflated, and the accuracy of the parts for vehicle leave a lot to be desired, and are regularly incorrect, so you still need to phone to varify the correct parts for your vehicle.”

Helpful Report

Posted 5 years ago

“Normally gets at least 1 part wrong. GSF kingston service is absolutely shocking, they dont care at all about providing a service”

Helpful Report

Posted 5 years ago

“I was given a broken part displayed in a ratty old box with big red R letters on it presumably because it was a return item. The girl at the Banbury store thought she could get away with it and assured me that the parts was fine as she had checked it. She had coloured hair and a more or less permanent scowl presumably because she was considering where her life had gone so wrong. I think she was one of the most miserable people that have ever served me over a counter, that only fuelled the disdain I had for the whole experience. When I returned the chap gave me a full refund and apologised and was very polite but I was met with the familiar scowl of the woman that served me. I was offered a brand new replacement which was obviously on the shelf at the same time I got given the old tatty part to begin with which just annoyed me more. I only use ld GSF out of desperation and will not be going again unless I absolutely have to.”

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Posted 5 years ago

“Bolts arrived next day as promised - terrific service. Only problem is they were the wrong ones - maybe it was me.”

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Posted 5 years ago

“Online booking via iphone not good as delay loading pages, this led to order being duplicated, also long wait in store for no apparent reason, i was told by someone i could not see to wait then heard a lot of laughter before being served. Not the best customer service i have received.”

Helpful Report

Posted 5 years ago

“Every time your website gives me the wrong pads, I ask at the desk and that always inform me they are correct. Yet again wrong pads, so have to come all the way back.”

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Posted 5 years ago

“Can’t work out why you have to different prices? The price on veewee is different to the main site. Some parts are cheap on one site then next time it’s more expensive”

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Posted 5 years ago

“Could not order engine oil on line kept saying out or stock but when went to pick things up the store had oil in stock”

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Posted 5 years ago

“I purchase item using on line code it took 10 mins for the paper work to be sent from your head office as done the code when I went there so was slow. Part from that was good service”

Helpful Report

Posted 5 years ago

“For a click and collect order having to wait for it to be picked wen I got to the store was a pain and then to be told part of my order was not in stock! Will not use click and collect again will just go into branch.”

Helpful Report

Posted 5 years ago

“The part supplied was not the right part so had to return. They were not then able to supply the right part.”

Helpful Report

Posted 5 years ago

“I had a lot of problems trying to buy online but after about 5 attempts i succeeded That aside was easy to find what i wanted Good price Delivered fast Correct items If i could have ordered at 1st attempt Would have been 5 stars”

Helpful Report

Posted 5 years ago

“Good prices, knowledgeable staff but very poor website.”

Helpful Report

Posted 5 years ago

“ordered a car battery with free delivery. battery was fine but delivery experience not good at all. stayed in to ensure I was in when it came. was sat in my lounge all day and despite the doorbell not being rung or the door knocked a card suddenly appeared to say delivery had been attempted. The card was not very informative and had something written on it I didn't/ couldn't understand. ( turned out to be a retail outlet collection point) !!!!!! I rang the number on the card which was all automated so I couldn't speak to a person and thought I had arranged a re-delivery. I waited for 2 days, the tracking indicated it was waiting and marked for re-delivery. on the 3rd day my son sort of worked out the writing on the card was where it had to be collected!!! so he had to go and collect it for me which made the 'free' delivery a bit of a joke. All in all NOT a good experience !!”

Helpful Report

Posted 5 years ago

“Having chosen the parts, I was surprised that they were not ready for me when I arrived. The reason given was reasonable. Apparently customers don't turn up when they have reserved products online. Simple solution is to give the option to pay online and make it clear that in not doing so, there will be a delay whilst the order is picked. Otherwise, excellent experience.”

Helpful Report

Posted 5 years ago

“Ordering was very easy and the item was ready for collection at an estimated time. The staff was friendly and helpful. However, the item ordered did not fit which was a little annoying, so I will have to return it.”

Helpful Report

Posted 5 years ago

“Part was incorrect, but refunded no problem. Sadly the correct one not stocked.”

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Posted 5 years ago

“Service great, parts Shockingly disappointed Wheel bearing didn’t fit had to order from Another supplier”

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Posted 5 years ago

“Had problems with a pick up order. A staff member was able to help fix the problem”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 55,576 reviews