GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,523 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a Battery for collection. Said would take 1 hour, but was ready when I collected after 40 minutes. Keep getting emails now saying the order is ready for collection, and finally today got one to say the order is now cancelled. So Great service, good price, awful system - Acceptable”

Helpful Report

Posted 5 years ago

“Parts are at decent price would be better if free delivery was over £15 and if items could be collected from local store they no option for that at times”

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Posted 5 years ago

“Parts ready on time and correct, but the e mails telling me I haven’t collected the parts are becoming tedious. They were collected nearly 2 weeks ago, but still the e mails keep coming.”

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Posted 5 years ago

“Price was good but service guy was moody and part had been opened before”

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Posted 5 years ago

“Everything is good. Just sometimes is too difficult to find some part online. Thats it”

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Posted 5 years ago

“The service received from the staff is always excellent. At times they get busy and it can be a a bit of a wait. The reason why I've give them only 3 stars is the parking situation at the Nottingham site. It's awful, over the last few months and getting worse. The Audi/VW garage adjacent to them takes up all the available space in the miniature car park of 2-3 other businesses also. I can't park any more (20 min max) in the petrol station next door any more as there is now a penalty sign there. Basically there is absolutely no where to park coming off the main road outside. That's going to affect all customers, as either you will have to park in the retail park down the road and walk the 5 mins to get there or you'll have to shop at their competitor that has plenty of free parking always (Euro Car Parts), I'd hate to the the latter. Come on GSF management assert some authority and get you parking spaces back for YOUR customers - that keep you in business.”

Helpful Report

Posted 5 years ago

“Gsf need to get a grip of the supposedly two different company’s they run. I can get parts way cheaper than what my local garage gets trade price and it causes disagreements unnecessarily. The local Daventry branch say head office ignores complaints about this issue. Euro car parts is cheaper still and with free delivery I will be focusing my orders more at them.”

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Posted 5 years ago

“Long wait on counters and lack of customer service.”

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Posted 5 years ago

“Well I don't know why they done away with all the counter assistants just one now two would of been plenty cost and cut backs but if customers are stood waiting I don't think they will come back or think twice about USEING that service again”

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Posted 5 years ago

“Whereas once a preferred supplier of parts I even recommended to others, I now try to avoid using GSF as much as possible, having had a particularly poor experience with an alternator in the past, however, sometimes needs must”

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Posted 5 years ago

“it was ok .Thanks”

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Posted 5 years ago

“Fair to good Parking difficult waiting to be served 1 person serving My order had choices but my presented item was incorrect had to return at my cost and time Normally more expensive than local competitors Overall no great could be better”

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Posted 5 years ago

“Delivery was amazing. Very fast although box was battered when it arrived (could be posts fault though) Did order injector seals and was told it "should" be a set of 4 but it was only for one. £14 reduced from £28 for a few seals for one injector seems horrendously expensive.”

Helpful Report

Posted 5 years ago

“Service by staff at gsf oxford could not be faulted, but I have only given 3 stars as the part I bought (VW plastic dip stick tube) was of poor quality and did not clip in to place as it was just too loose and of no use”

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Posted 5 years ago

“Wrong part sent but swift repayment but not postal costs refunded”

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Posted 5 years ago

“Its oil for goodness sake! Why do they want me to review it? If it blows my car up, I shall edit this to one-star!”

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Posted 5 years ago

“Very easy to search for what you need using your car reg. I needed to replace my rear brake discs and pads. I could pick out the discs that suited my budget and have them set aside at my local store. There were 2 sets of rear pads, both said were suitable for my non electric handbrake so I ordered the slightly more expensive ones as it was only a couple of pounds difference. When I got in the shop they said that those were for the electric handbrake and got me the other set. Very lucky they checked what car I had as the description had been misleading/wrong.”

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Posted 5 years ago

“Good prices. But half of my order was wrong. Nevermind”

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Posted 5 years ago

“I bought a headlight bulb and although it was a good price, the shop said bulbs are not returnable and not refunded which gave me little confidence to shop again at GSF.”

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Posted 5 years ago

“Parts were fine. Having ordered online and collecting I was told that one part wasn't in stock after all. Thanks to good work by the person in store, they found the part under a different no.”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 56,523 reviews