GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 58,823 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 58,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 7th December 2025

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 8 months ago

“The Mann oil filter I needed was in stock and and could be ordered by click and collect.”

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Posted 8 months ago

“Peterborough GSF parts department delivered first class service on the parts I had ordered. Nice polite staff abs at a good price too.”

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Posted 8 months ago

“Good website and great service in the shop!”

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Posted 8 months ago

“On this occasion there courier let them down (evri) so I rang after 5 days of waiting , they then reissued the item and had it next day delivered by dpd on a sat morning, fantastic a+ 5☆”

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Posted 8 months ago

“Great price”

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Posted 8 months ago

“Really poor experience as a new customer. All parts showed as in stock and available for Click & Collect. I received an email saying my order was ready to pick up, but when I arrived, one of the items wasn’t available. Your website states: "Your local GSF store will receive, check, and pick your Click & Collect order ready for your arrival. Should there be any issues with the items ordered, the local store team will get in touch." This clearly didn’t happen. The parts were simply taken off the shelf on the day, and no one contacted me about the missing item. Now I don’t know whether to try again, because your website still shows the item as in stock — but in store, I’m told otherwise. Very poor communication and a frustrating experience.”

Helpful Report

Posted 8 months ago

Hi James, Thank you for your feedback, and I’m really sorry to hear about the issues you faced with your Click & Collect order. I completely understand how frustrating it must be when communication falls short, especially when you're relying on the information provided. We strive to ensure our inventory is accurately reflected online and that our customers are kept informed. Your experience is important to us, and we’ll be bringing this matter to the attention of our team to enhance our processes moving forward. If you have any further questions or need assistance, please do reach out. Thank you for bringing this to our attention. Warm regards, Team GSFCarParts.com

Posted 7 months ago

“great service as always”

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Posted 8 months ago

“Great service and prices”

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Posted 8 months ago

“Click and collect system was a waste of time. I waited nearly 1 hour for my item as the order had not reached the branch’s system.”

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Posted 8 months ago

Hi Sarab, Thank you for your feedback, and I'm genuinely sorry to hear about your experience with our click and collect system. Waiting for an hour for your order is certainly not ideal, and I understand how frustrating that must have been. Your input is invaluable, and I will make sure to pass it on to our team so we can work on improving our processes. If you have any further concerns or need assistance, please feel free to reach out to our customer service team. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 7 months ago

“Very pleasant staff at huddersfield shop.Good selection of parts.”

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Posted 8 months ago

“Chap at the till made me wait 40mins and said if you want the same part now you need to pay a different price or come back in 30mins.”

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Posted 8 months ago

Hi there, Thank you for your feedback, and I’m truly sorry to hear about your experience at our store. Waiting for such a long time is understandably frustrating, and I apologise for any inconvenience this caused you. Your comments about the pricing policy have been noted, and I will ensure they reach the appropriate team for review. We aim to provide a seamless experience, and your input is invaluable in helping us achieve that. If there's anything else you would like to discuss or if we can assist you further, please don't hesitate to reach out. Thank you for bringing this to our attention. Best wishes, Team GSFCarParts.com

Posted 7 months ago

“Been having loads of trouble with my landrover freelander 2005 erratic power idling terrible narrowed it down to EGR valve bought one from. GSF delivered in quick time fitted and hey presto sorted.. Great service”

GSFCarParts.com 5 star review on 10th May 2025

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Posted 8 months ago

“Effortless order process,quality parts at reasonable prices,kept informed and notified when ready.will definately use again.”

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Posted 8 months ago

“Great service and a good price. Very friendly and helpful”

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Posted 8 months ago

“It was very good.”

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Posted 8 months ago

“Gfs is value for money great delivery service parts are cheaper than anywhere else that I've tried. If you want quality parts look no further than GFS thanks”

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Posted 8 months ago

“Ordered a battery from GSF late afternoon and it was delivered next morning. A fantastic service and can thoroughly recommend as a parts supplier.”

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Posted 8 months ago

“Excellent prices. Always go to GSF.”

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Posted 8 months ago

“Great service quick delivery service too. Will use gsf again in the future for car parts etc.”

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Posted 8 months ago

GSFCarParts.com is rated 4.5 based on 58,823 reviews