GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,660 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered oil and filters for a service, everything went through to dispatch. Then got an email saying it couldn't be delivered to my location (Northern Ireland). Not really acceptable in this day and age.. N.I is part of the UK too!!”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. Unfortunately due to restrictions placed on us by our courier, there are certain products we are not allowed to ship to Northern Ireland by airplane. This is stated in our postal terms and conditions. We apologize for this inconvenience. Kind regards, GSF Web Sales Team.

Posted 8 years ago

“5 ml grease wasn't good enough, only for very small jobs and the lack of description of the grease leaves you guessing, its not copper grease but lithium.”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. The product title states "BRAKE GREASE - 5ML SACHET" which is recommended for all brake jobs. This is specific brake grease and is neither copper or lithium. Copper grease and Lithium based grease are not recommended for use with braking components. One sachet is enough for an axle set of brake pad change. We also do a larger brake grease which can be found at https://www.gsfcarparts.com/981aa0560 which has been tested specifically for use with braking components. This is ideal for larger jobs or multiple uses. Kind regards, GSF Web Sales Team.

Posted 8 years ago

“Some parts sent incorrect for car even when used Reg number to search parts.”

Helpful Report

Posted 8 years ago

Hi and thank you for your review. Sorry to read that some of the brake components you ordered were not correct for your vehicle. Where we list options of parts for your vehicle, it is essential that you do not pick the first part on the list as only one will be correct for your specific vehicle. Wherever we list more than one part of the same type, if you are not certain which one is correct for your car, we would advise you to contact us for assistance to avoid incorrect selection of the correct parts for your car. We can be contacted by email at website.sales@gsfcarparts.com, live chat via the website or via telephone on 01216267981 and will be happy to resolve the issue for you. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Hi Customer service was very good, the problem was that springs I've bought were different size, my mechanic has undone the old springs to find out, that one new spring is wrong size (too big) Had to put the old ones back in, now I'll have to wait a few days until I can get it sorted. Obviously I will have to pay extra labour for the first attempt.”

Helpful Report

Posted 8 years ago

Hello Lukas, We are sorry to hear that you have had an issue with your click and collect order for your springs. In this instance we advise you to resolve with the branch where the order was placed where they can assist you in getting a pair of correct springs. Should you require any assistance in this matter, do not hesitate to get in touch wit our web sales team on 01216267981. Kind regards, GSF Web Sales Team

Posted 8 years ago

“only option pad for my mondeo available on web site was wrong one had to return wasting hour of my time to be told was alternative why was this”

Helpful Report

Posted 8 years ago

Hello Phil, Thanks for taking the time to review. We are sorry that we appear not to list the correct pads for your vehicle. If you could supply s your vehicle reg to reviews@gsfcarparts.com we will look into the application data with a view to correcting it asap. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Waited long time for battery had to ring before anything seemed to happen battery finally turned box damaged it was soaked in something definitely not water I think it was acid as two days later misterious holes appeared in bottom leg of jeans if not been so desperate for battery would have sent back”

Helpful Report

Posted 8 years ago

“Once again parts ordered online for collection weren't in stock when it stated they were - resulting in a second trip to store Store was showing stock too - sort out your stock control - it can't be difficult in 2017”

Helpful Report

Posted 8 years ago

“Ordered a set of ignition leads, description said 4 leads, when collected only 2 leads in box, phoned gsf to be told i ordered the wrong item even though the description said 4 leads”

Helpful Report

Posted 8 years ago

Hello Carl, These Volvo engines should have two coils and two plug leads, if you were expecting four, we believe the wrong vehicle may have been selected from your reg number. We have updated the part image to clarify exactly what is in the box. In this instance, we would like to check your vehicle details against our parts database. If you could email your vehicle reg to reviews@gsfcarparts.com we will look into the error for you. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Who ever printed the labels for the parcel didn't fill up full address like I wrote it and I had problems with the delivery. It took 4 days to receive the parcel. This is very unprofessional.”

Helpful Report

Posted 8 years ago

“First was given the wrong product then was told by the branch to return the item Monday after 8:30am as they didn't have the item I needed in stock. Returned Monday morning about 9am to then be told that I would have to return after 1pm. As you could imagine I was less then impressed by the poor service from the peterborough branch and doubt I will use them again. I was not offered and apologie nor anything for the inconvenience of the 3x 6 mile round trips in order to get the original product I had ordered from the online system.”

Helpful Report

Posted 8 years ago

“The product I had come in to purchase was the wrong part for my car, even though the website said it was correct . Turns out you don't even do the correct wing mirror for the face lift Astra h. As for the £70 you wanted for the product. That's just mad for a peice of glass.”

Helpful Report

Posted 8 years ago

Hello Dan, We are sorry that you were unable to get the correct part in store for your Astra. We list a number of options including stick on repair glass or a replacement glass with heated element which is what you chose. This was actually less than £30. We also list a variety of complete mirrors for this model from the basic black to pre primed heated electric options. Without your reg number to check what happened on your particular order it is hard to say why you had your problem. If you email your reg number to reviews@gsfcarparts.com, we would be happy to look into the matter for you. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Used to be a constant customer of GSF's, however, I'm tired of your inflated prices and weekly "half price" offers which only bring the price somewhere near that of what you can get anywhere else. sort it out guys”

Helpful Report

Posted 8 years ago

“Wrong part sent even though car reg number was given”

Helpful Report

Posted 8 years ago

Hello and thank you for your review. We sent the components that you ordered. Where we list choices of parts and are not sure which ones are correct for your specific vehicle, it is essential that you either check before ordering or contact us for assistance in identifying the correct parts for your vehicle. We can be contacted via the phone on 01216267981, live chat on the website or email. We are sorry that you ordered the wrong parts and aim to make choices as clear as possible. Kind regards, GSF Web Sales Team

Posted 8 years ago

“Ordered online, and collected from local branch. However -the wrong oil (10-30w listed, but the car actually takes 10-40w), and wrong oil filter were waiting. GSF's computer system doesn't seem to be able to cope with French cars!”

Helpful Report

Posted 8 years ago

Hello Rob, Thank you for your review. Our oil recommendations come straight from our oil suppliers so while it may not match what you are expecting, it is correct as far as our suppliers are concerned. All technical information normally lists alternative grades of oils. To investigate your specific vehicle, please email your vehicle details to reviews@gsfcarparts.com and we will look into the listings for you. IF you require an alternative oil to the one we recommend, you can select from the oils tab where all oils are listed separately. Kind regards, GSF Web Sales Team.

Posted 8 years ago

“Recently ordered on line for a fuel filter for my car, even after putting in my car registration the filter was the wrong one. This is the second time I've had this problem with your online services.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I am sorry to hear that you have received the incorrect filter for you vehicle, if you have experienced this issue before it may be that the data held against your vehicle is incorrect or that there is more than one option for the vehicle and the incorrect one has been selected. If you can please send your vehicle reg and order number to review@gsfcarparts.com, we will look into this and get it resolved. Thanks Matt - GSF

Posted 8 years ago

“Spent £180 instore/collection on service parts and then to find discount code online which would have saved 25.77 and would have collected from same store.Could have made return and reordered but was not happy bunny . Made another purchase two days later using internet and collected from store and saved £30 odd pounds ,Disappointed having to use internet to get best price.”

Helpful Report

Posted 8 years ago

“went on line to purchase rear brake pads and t cut , collection from Derby . When i arrived tp pick the pre ordered items they had the brake pads but t cut was out of stock .”

Helpful Report

Posted 8 years ago

“Ordered an alternator - website advised the one I purchased was correct for my car, stating "will fit" based upon registration, however, having installed it I discovered the electrical connection was different. GSF advise they wont accept a return as it would be marked via the fitting process and, even if they did, it would need to be returned to Birmingham for an exchange, rather than at a local branch, leaving me without a vehicle for however long that might take. I have now had to modify my vehicles loom to suit the alternator to get me back on the road with an alternator that is still not quite right.”

Helpful Report

Posted 8 years ago

“Order wasn't ready & took ages for them to find.”

Helpful Report

(Smethwick) - Posted 8 years ago

“No record of my online order(pay on collection). Part collected ( air hose) fell apart I.e. Was very poor quality. Couldn't be bothered to waste more of my time returning it so chalk it up to experience.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review, Your order will not appear in your account as you were not signed into your account at the time. GSF will always source the best quality products at the best prices we can, if for any reason there is a quality issue please inform the branch you purchased it from, they will organise a replacement/refund and informed the product management team about any possible quality issues. Thanks GSF Car Parts.

Posted 8 years ago

GSFCarParts.com is rated 4.5 based on 56,660 reviews