GSFCarParts.com Reviews

4.5 Rating 56,637 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,637 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 14th August 2025

156

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website has very poor layout. No option on website to switch to UK currency if searching from a non UK service provider!! Staff smoking outside office creates a negative atmosphere Staff more interested in personal conversation at help/collection point desk than serving customers Waiting to collect part over an hour, not good as compared to your competitors Only good thing GSF had the part I needed.”

Helpful Report

Posted 7 years ago

“I made a purchase through the GSF website, click and collect at your Luton branch, Air filter, Oil filter and a set of rear brake pads. I had spent time researching the various brake pads on offer and was very pleased to see that a diagram with dimensions was included with each set of pads. It was annoying to find that when I got the brake pads home and out of the box that they were incorrect. I checked again on the website and found that the pads offered are the correct ones, they had the same part number listed on the website, but they did not resemble the pads I had removed from the car or the ones shown in the diagram. I sent a message through the contact section on the website to let you know that the parts had been listed with an incorrect part number, and did you have the correct parts? The reply I received stated that I should return the pads to the outlet that I collected them from........................Not very helpful as my car has no brakes now!!! P.S. no problem with the air filter and oil filter though.”

Helpful Report

Posted 7 years ago

“I made the order and got an incomplete three days of explaining your mistake”

Helpful Report

Posted 7 years ago

“One of the items was damaged before even posting by the looks of it. Had to return to store myself. Fortunately they had one in stock so did straight swap. However was inconvenience of having to go replace it when I shouldnt of had to.”

Helpful Report

Posted 7 years ago

“The part I needed was the wrong type, I sent the vin and Index number of the car , I was told this is the correct part. I replied with a picture of the correct and wrong part plus what I have been told is the part number. I have been asked to return it for a refund,however I have just paid £ 4.40 to Royal Mail to return it.”

Helpful Report

Posted 7 years ago

“I took advantage of the online discount and placed an order for service parts for my van. There were two differnt options for the air filter and u went for the one i thought was correct at the time... However once I received it via home delivery it turned out to be the wrong one. So I decided to pop in to my local Coventry branch to exchange it. I explained to the chap behind the counter I had made a mistake and found the correct part, he informed me there was an extra £2 to Pay, I was happy to pay this but apparently GSF won't take ANY card payment under £5??? I'd expect this from a back street outfit but not one of the big players surely? Than to add insult to injury I was than told actually they don't refund online purchases in-store and was charged full price!! So now I'm out of pocket and have a air filter that's no use to me, I was informed I could post it back for a refund (at my own postal expense) but as I've already made a trip out I don't fancy now packaging it up and going to the post office? All in all I think if I could of just simply exchange the item in store even if I did have to pay extra using my card my experience would of vastly been improved. Would I order from GSF again? Probably not knowing I can't correct a simple issue by popping in to my local store! Refusing to accept card payments under £5 outs GSF in the same league as my local corner shop in my option, not a mulit million pound leading car parts supplier!!”

Helpful Report

Posted 7 years ago

“Prices were excellent but it took 5 days to receive the parts through the post.I even went past a GSF outlet on th 4th day.I will still use them but in future travel to my nearest stockist.”

Helpful Report

Posted 7 years ago

“I have been sent the wrong parts and had to replace them at full cost thereby losing money”

Helpful Report

Posted 7 years ago

“N/A All parts available in market at same price but gsf discount price same. Thanks”

Helpful Report

Posted 7 years ago

“I entered my registration in your online system looking for a wheel speed sensor, it only gave me one option which I duly ordered. When I came to fit it it was the wrong one. Phoned the branch who said not to trust the online system......... Got the right part (with the correct options) from Euro Car Parts. Slightly disappointed to say the least.”

Helpful Report

Posted 7 years ago

“Purchased a clutch kit for audi a 4 ,give reg number of car received Sachs kit asked online chat for correct thrust bearing given number,went to gsf at Feltham to collect rechecking number with assistant confirmed it was correct,after taking gearbox out find I have wrong thrust bearing! Luck not Sachs,had to purchase correct bearing elsewhere as gsf was closed now have to drive to Feltham to get money reimbursed,more staff training required I think .”

Helpful Report

Posted 7 years ago

“Eventhough I had an email to say my parts were available I stood waiting while they searched the shelves to be told it wasn't there as it was Saturday to re-order for Monday !! But I needed it on that day ... was told be just as well to go another car parts supplier !! Then Got stroppy email from company as I had not collected my order !!”

Helpful Report

Posted 7 years ago

Hello Samantha and thanks for your review. You should receive a call from the branch you placed the click and collect order from when your order has been picked ready for you. This saves a wasted journey in the event of a discrepancy between stock indicated on the computer and it actually being on the shelf. Obviously this has not occurred in this case so we will pass this back to the branch to ensure it does not happen again. The email you got is an automatic email and is certainly not intended to be stroppy. It would not have happened if you had had the call from the branch to advise of a delay because of the stock problem. If you need any further information, please do not hesitate to contact us and apologies on behalf of our branch who have not followed the correct procedure.

Posted 7 years ago

“email from PayPal to say the purchase was fine- but no communication to say when goods - custom fit car mats are ready to collect.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. The custom car mats are home delivery only, the delivery time frame is expected to be around 5 working days, as advertised on the website. If you have any issues with this order or are still waiting for delivery, please email website.sales@gsfcarparts.com. Thanks Matt.

Posted 7 years ago

“I bought a left hand tie rod end for my VW new Beetle from the Nottingham store using the click and collect service. The packaging had already been opened when I collected it. After going to the trouble of jacking up my car and prepping for the work to fit it, I discovered that the part was for the wrong side of the vehicle! This was despite the label on the packaging describing the side I needed. I wonder if a previous customer had discovered this too and returned the part, hence the already opened packaging? So I wasted a gallon of fuel and over an hour in travelling to and from the Nottingham store to collect this part. It then transpired that the store didn't have a replacement in stock so fortunately the Leicester store were able to help. I usually get great service from GSF so I'll put this down to a rare hiccup, but on the basis of wasted time and costs I can only give a two star review.”

Helpful Report

Posted 7 years ago

“Order d an oil filter got given the wrong item, didn't notice I till I had empties my oil, took it backnthe shop (in a taxi), they happily changed it and give me the excuse the item was put away in the wrong storage loaction, item was not doibke checked against invoice befor being sold.”

Helpful Report

Posted 7 years ago

“Always something wrong. This time one of the four items was incorrect and one not on the shelf. Had to return to collect it only to find they'd sent the wrong part. Had to return again.... This is my usual experience at GSF”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. If you are continually finding issues with incorrect parts when using our website, we would suggest that you contact our web sales team for assistance in product selection which is obviously critical to getting the right parts first time. Kind regards, GSF Web Sales Team

Posted 7 years ago

“"\"Hi Sir i ordered parts on 31 \\\/8\\\/2017 11;30;33 i have not received my parts till to day 7\\\/9\\\/2017 i rang GFS on 6\\\/9\\\/17 they said part were delivered on the 1\\\/9\\\/17 but parts were not delivered to me on my address. but GSF delivered parts to some one else.GFS said they will ring me back no one rang me back on 6\\\/9\\\/17. to day 7\\\/9\\\/17i rang GFS and they gave me same story that some one will ring me back but no one rang me to day.i paid for parts but i have got no parts my car is out off order . i do not know what to do now . please you tell me what to do now\""whom to complain.”

Helpful Report

Posted 7 years ago

Hello and thank you for your review. One of our web sales team will contact you on the phone number recorded on your order. If there is an alternative number ie mobile number that is more convenient, please emails us with your contact details at reviews@gsfcarparts.com with the details and include your order ID. Kind regards, GSF Web Sales Team

Posted 7 years ago

“I knew the exact part code of what I needed (a Valeo alternator), but the site made me put my registration in and then "told me" what part I needed. Since the part was remanufactured, and branded it was impossible to identify the original manufacturer, let alone part code. Sure enough, it was the wrong one (a Bosch), which cost me 3 lost days over the weekend and bank holiday, and 40 miles driving in traffic. They did at least refund me for the part, no questions asked. But It can't be right that the customer cannot see the original manufacturer, or specify the part.”

Helpful Report

Posted 7 years ago

“Just felt a bit old school visiting the store, stank of smoke etc... staff were polite though but I do feel more welcome at Europarts”

Helpful Report

Posted 7 years ago

“Ordered a new pump arrived smashed had to ring to get it returned. Emailed a question about about a item and never even recived a response.”

Helpful Report

Posted 7 years ago

GSFCarParts.com is rated 4.5 based on 56,637 reviews